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Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations Hardcover – July 19, 2022
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Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones.
In their six-year, five-country study of seventy-seven government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector, while practices that are rare in the private sector prove highly effective. The highest performers they studied had attained levels of efficiency that rivaled the best private-sector companies.
Rather than management making the improvements, as is the norm in the private sector, these high-performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day.
You’ll discover how Denver’s Department of Excise and Licenses reduced wait times from an hour and forty minutes to just seven minutes; how the Washington State Patrol garage tripled its productivity and became a national benchmark; how a K–8 school in New Brunswick, Canada, boosted the percentage of students reading at the appropriate age level from 22 percent to 78 percent; and much more.
- Reading age1 year and up
- Print length256 pages
- LanguageEnglish
- Dimensions6.44 x 0.86 x 9.56 inches
- PublisherBerrett-Koehler Publishers
- Publication dateJuly 19, 2022
- ISBN-10152300178X
- ISBN-13978-1523001781
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Books by Alan G. Robinson and Dean M. Schroeder | Employee ideas are no longer a “nice-to-have” but rather the very lifeblood of competitiveness, culture, and strategy. Learn how to align every part of the organization around generating and implementing ideas at the front line. | Ideas Are Free sets out a roadmap for totally integrating ideas and idea management into the way companies are structured and operated. | Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. |
About Alan G. Robinson and Dean M. Schroeder
Alan Robinson and Dean Schroeder have between them helped hundreds of leading organizations in more than 25 countries to set up effective front-line idea systems and have researched hundreds more firsthand. Arguably, they are the leading experts in the world on front-line idea systems.
Most organizations today still use approaches based on the suggestion box paradigm, even though it is now more than 150 years old. As a result, their initiatives typically get very few useful ideas – less than one per person per year, of which less than half are usable – and have minimal impact on performance. (Putting this approach into an app, or online system, only results in even fewer ideas!) Today, cutting-edge idea systems routinely get 20, 30, 50 or more implemented ideas per person, and for organizations that use them, deliver 80 percent or more of their performance improvement.
Editorial Reviews
Review
— Michael Hancock, Mayor of the City of Denver
“This inspiring, relevant, and timely book turns the way we think about transforming government upside down. Rich with insightful principles and counterintuitive concepts, it is an unparalleled resource for any government manager who wants to make a real impact.”
— Wendy Kortuis-Smith, founder and former Director of Results Washington, and Executive Director, Virginia Mason Institute
“Finally, after all the hand-waving on how to improve government performance, a book that hits the target! Based on crucial insights from extensive research, Alan and Dean show how public-sector managers can create real, sustainable operational improvement by turning front-line supervisors and staff into the primary agents of change.”
— James Hunter, author of international bestsellers The Servant and The World’s Most Powerful Leadership Principle
“This fantastic book shows how to finally overcome the soul crushing effect of bureaucracy and its twin forces of complexity and powerlessness. With great clarity and insight, it chronicles the inspirational stories and counterintuitive methods used by front-line champions to fight and fix the systems our citizens depend on.”
— Ken Miller, author of Extreme Government Makeover and We Don’t Make Widgets
“There’s nobody better to teach you continuous improvement than Alan Robinson and Dean Schroeder. This well-researched book shows government managers how to make their units flat-out more effective in the services they provide. The authors’ previous books have helped so many in the private sector. I look forward to this book having even more impact in the public sector.”
— Mark Graban, author of Healthcare Kaizen, Measures of Success and Lean Hospitals
About the Author
Dean M. Schroeder has authored or coauthored four books and won numerous awards for his research. He has worked with many organizations around the world and led radical transformations at four companies. He has served on four corporate boards and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. Schroeder is a senior research professor at Valparaiso University.
Product details
- Publisher : Berrett-Koehler Publishers (July 19, 2022)
- Language : English
- Hardcover : 256 pages
- ISBN-10 : 152300178X
- ISBN-13 : 978-1523001781
- Reading age : 1 year and up
- Item Weight : 1.05 pounds
- Dimensions : 6.44 x 0.86 x 9.56 inches
- Best Sellers Rank: #1,046,754 in Books (See Top 100 in Books)
- #550 in Government & Business
- #598 in Public Affairs & Administration (Books)
- #925 in Business & Organizational Learning
- Customer Reviews:
About the authors
Dr. Alan G. Robinson specializes in managing high-performing organizations, creativity, ideas, innovation, and lean. He is the co-author of twelve books, many of which have been translated into more than twenty-five languages.
"Corporate Creativity," co-authored with Sam Stern, was named “Book of the Year” by the Academy of Human Resource Management and was a finalist in the Financial Times/Booz Allen & Hamilton Global Best Business Book Awards.
His book "Vos Idées Changent Tout," co-authored with Isaac Getz, has been translated into six languages. In his preface to the German edition of this book, Heinrich von Pierer, President and CEO of Siemens AG, called this “an important book on a topic that is fundamental to every business.”
According to the Society of Manufacturing Engineers (SME), "Modern Approaches to Manufacturing Improvement," his 1991 book with Shigeo Shingo, who was one of the developers of the Toyota Production System, “remains a must-read for anyone interested in lean production.”
Robinson’s book, "Ideas Are Free," co-authored with Dean Schroeder, was named Reader’s Choice by Fast Company magazine and one of the 30 best business books of 2004 by Soundview Executive Books and was featured on ABC World News and CNN Headline News.
"The Idea-Driven Organization," also co-authored with Dean Schroeder, came out in 2014 and was named the best book in 2014 on Management and Leadership by USA Book News, and won the 2015 Beverly Hills Book Award in the General Business Category.
His latest book "Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations" was published in July 2022.
Robinson has advised more than 300 companies in thirty countries on how to improve their performance. Over the years, his research has been written about in almost every major newspaper in the United States, including The Wall Street Journal, The New York Times, The Chicago Tribune, and The Washington Post. His work has also been featured in many business publications, including The Economist, Inc., Fortune, BusinessWeek, Forbes, and Entrepreneur, and he has been interviewed on numerous local and national radio and television shows, including National Public Radio, CNN, ABC World News with David Muir, and CNBC’s Powerlunch. He also co-hosted a two-hour show on innovation for PBS/The Business Channel.
Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathematics from the University of Cambridge.
He has also taught at St. Petersburg Technical University in Russia, the Athens Laboratory of Business Administration in Greece (affiliated with INSEAD), the Jagiellonian University in Poland, the University of Porto in Portugal, the Hanoi Business School, and Tianjin University in China.
Dean M. Schroeder is an award winning author, consultant and scholar. His work focuses on creating high-performing organizations and improving people’s work lives through the application of better management.
Dr. Schroeder’s latest book, The Idea-Driven Organization: Unlocking The Power in Bottom-up Ideas, will be available March 31, 2014. His best-selling book, Ideas Are Free: How the Idea Revolution is Liberating People and Transforming Organizations (co-authored with Alan Robinson), has been translated into nine different languages, was voted the Reader’s Choice by Fast Company magazine and selected as one of the 30 best business books of the year by Soundview Executive Books. Dean shares the “Author of the Year – 2010” award from the Swedish Standards Institute with co-authors Louise Östberg and Alan Robinson for SMÅ IDÉER – STORA RESULTAT (Small Ideas – Huge Results). Dr. Schroeder has also published over eighty articles, for which he has received a number of awards including two Shingo Prizes.
As a consultant and speaker, Dr. Schroeder has worked with many types of companies and organizations in North America, Europe, and Asia. He has personally led organizational turn around and transformation initiatives, and served on the Board of Examiners of the Malcolm Baldrige National Quality Award for five years.
Dr. Schroeder is the Herbert and Agnes Schulz Professor of Management at Valparaiso University and has taught at the University of Massachusetts, St. Petersburg Technical University in Russia and at ALBA in Greece. He received his Ph.D. in Strategic Management from the Carlson School at the University of Minnesota, his M.B.A. from the University of Montana, and his B.S. in Mechanical Engineering from the Institute of Technology at the University of Minnesota.
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Prior in my career, I spent seven years working for the federal government, and I saw good ideas go into suggestion boxes never to be heard from again. (From the book, "Although there are many ways to go after front-line ideas, there is one critically important caveat: avoid suggestion-box thinking.") I wish the leaders and managers at my organization had read this book to learn the best practices at nurturing and implementing front-line ideas from the workforce. I hope that it becomes widespread across governments and agencies so that our government becomes more efficient and effective.