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Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations Hardcover – July 19, 2022

4.8 4.8 out of 5 stars 9 ratings

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This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government.

Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones.

In their six-year, five-country study of seventy-seven government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector, while practices that are rare in the private sector prove highly effective. The highest performers they studied had attained levels of efficiency that rivaled the best private-sector companies.

Rather than management making the improvements, as is the norm in the private sector, these high-performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day.

You’ll discover how Denver’s Department of Excise and Licenses reduced wait times from an hour and forty minutes to just seven minutes; how the Washington State Patrol garage tripled its productivity and became a national benchmark; how a K–8 school in New Brunswick, Canada, boosted the percentage of students reading at the appropriate age level from 22 percent to 78 percent; and much more.
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From the Publisher

idea-driven ideas are free practical innovation
The Idea-Driven Organization Ideas Are Free Practical Innovation in Government
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Price $16.74 $17.92 $22.61
Books by Alan G. Robinson and Dean M. Schroeder Employee ideas are no longer a “nice-to-have” but rather the very lifeblood of competitiveness, culture, and strategy. Learn how to align every part of the organization around generating and implementing ideas at the front line. Ideas Are Free sets out a roadmap for totally integrating ideas and idea management into the way companies are structured and operated. Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public.

About Alan G. Robinson and Dean M. Schroeder

Alan Robinson and Dean Schroeder have between them helped hundreds of leading organizations in more than 25 countries to set up effective front-line idea systems and have researched hundreds more firsthand. Arguably, they are the leading experts in the world on front-line idea systems.

Most organizations today still use approaches based on the suggestion box paradigm, even though it is now more than 150 years old. As a result, their initiatives typically get very few useful ideas – less than one per person per year, of which less than half are usable – and have minimal impact on performance. (Putting this approach into an app, or online system, only results in even fewer ideas!) Today, cutting-edge idea systems routinely get 20, 30, 50 or more implemented ideas per person, and for organizations that use them, deliver 80 percent or more of their performance improvement.

Editorial Reviews

Review

“Robinson and Schroeder have written one of the most important books in decades on improving government performance. A must-read for leaders at all levels who want to make their organizations better, faster, and stronger.”
— Michael Hancock, Mayor of the City of Denver
 
“This inspiring, relevant, and timely book turns the way we think about transforming government upside down. Rich with insightful principles and counterintuitive concepts, it is an unparalleled resource for any government manager who wants to make a real impact.”
— Wendy Kortuis-Smith, founder and former Director of Results Washington, and Executive Director, Virginia Mason Institute
 
“Finally, after all the hand-waving on how to improve government performance, a book that hits the target! Based on crucial insights from extensive research, Alan and Dean show how public-sector managers can create real, sustainable operational improvement by turning front-line supervisors and staff into the primary agents of change.”
— James Hunter, author of international bestsellers The Servant and The World’s Most Powerful Leadership Principle
 
“This fantastic book shows how to finally overcome the soul crushing effect of bureaucracy and its twin forces of complexity and powerlessness. With great clarity and insight, it chronicles the inspirational stories and counterintuitive methods used by front-line champions to fight and fix the systems our citizens depend on.”
— Ken Miller, author of Extreme Government Makeover and We Don’t Make Widgets

“There’s nobody better to teach you continuous improvement than Alan Robinson and Dean Schroeder. This well-researched book shows government managers how to make their units flat-out more effective in the services they provide. The authors’ previous books have helped so many in the private sector. I look forward to this book having even more impact in the public sector.”
— Mark Graban, author of Healthcare Kaizen, Measures of Success and Lean Hospitals

About the Author

Alan G. Robinson has authored or coauthored ten books, which have been translated into twenty languages. His book Corporate Creativity, coauthored with Sam Stern, was named “Book of the Year” by the Academy of Human Resource Management. Robinson has advised more than 300 companies in thirty countries on how to improve their performance. He teaches at the Isenberg School of Management at the University of Massachusetts Amherst.

Dean M. Schroeder has authored or coauthored four books and won numerous awards for his research. He has worked with many organizations around the world and led radical transformations at four companies. He has served on four corporate boards and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. Schroeder is a senior research professor at Valparaiso University.

Product details

  • Publisher ‏ : ‎ Berrett-Koehler Publishers (July 19, 2022)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 152300178X
  • ISBN-13 ‏ : ‎ 978-1523001781
  • Reading age ‏ : ‎ 1 year and up
  • Item Weight ‏ : ‎ 1.05 pounds
  • Dimensions ‏ : ‎ 6.44 x 0.86 x 9.56 inches
  • Customer Reviews:
    4.8 4.8 out of 5 stars 9 ratings

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Customer reviews

4.8 out of 5 stars
4.8 out of 5
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Top reviews from the United States

Reviewed in the United States on December 23, 2022
As someone with prior experience in the public sector I can speak first hand to the significant inefficiency and bureaucracy within government organizations that crush innovation. The concepts and insights laid out by Robinson and Schroeder however, make the complex and daunting task of transforming government organizations, seem attainable and realistic with the right toolset.
Reviewed in the United States on February 2, 2023
After more than a decade working in or alongside nonprofit and government institutions, I was initially skeptical yet intrigued to read this book. Robinson and Schroeder offer realistic advice for making impactful change within institutions where change has historically felt slow or impossible, and employees have felt powerless against bureaucracy. With many impressive real-world examples, we see that change is not only possible, but within close reach. I wish that leaders from all government agencies and departments would read this book and consider the money savings and employee satisfaction that can come from proper engagement of front-line ideas.
Reviewed in the United States on March 11, 2023
It's easy to get frustrated working in government. This book was inspiring, hopeful, and practical. If the RMV can innovate and improve their services, there's hope for us all! Highly recommend this book!
Reviewed in the United States on August 17, 2022
I have been a fan of the work of Alan Robinson and Dean Schroeder for several books now. This latest one, Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations, takes concepts and strategies they have been honing at private companies, and finds it works well, with certain adjustments, in government. The idea of people closest to the problems having the best solutions - seems like common sense that would offend nobody, but then why is it so rare? Robinson and Schroeder have many cases to cite, showing (a) how much real-world research and exploration they have done, and (b) how giving some power to solve problems to the front line level is a major advantage as every set of front line problems are custom to that organization, and the solutions need to fit those specific blockages, inanities, and misfirings. This book is a healthy balance of why and how – a lone front-line supervisor could read this book and build an idea-driven group (not that a great consultant couldn’t help, even more). It is encouraging that Robinson and Schroeder have shined a light on how continuous improvement can and does work well in government, as there is much hopelessness and cynicism about how corruption and politics and waste may be beyond repair. I bought my copy and then got 5 more to hand out to a few of my town’s government leaders.
Reviewed in the United States on December 21, 2022
When it felt like I had TRIED IT ALL to get my county-funded organization to make positive changes, this book inspired NEW OPPORTUNITIES and PRACTICAL SOLUTIONS to long-standing challenges. Make your workplace better and your own life simpler. Pick up this book!
Reviewed in the United States on December 21, 2022
While this book does have astounding applications for government operations, it can be applied anywhere you often find "red tape". The biggest advantage is that is shows how to APPLY improvement in an agency, not just the theoretical!
Reviewed in the United States on August 14, 2022
I work at the research nonprofit CivicPulse where our mission is to transform local government through shared data and research. We are often interested in governments who are leading the pack in terms of strategy and performance. This book is now going to have a permanent spot on my bookshelf. In a concise guide, the authors highlight governments in various settings who have managed to use innovative ideas from their workers to transform how they deliver services. Most importantly, they distill the basic concepts into practical guidance so that leaders at all levels of government can start taking actionable steps to improve their workplaces.

Prior in my career, I spent seven years working for the federal government, and I saw good ideas go into suggestion boxes never to be heard from again. (From the book, "Although there are many ways to go after front-line ideas, there is one critically important caveat: avoid suggestion-box thinking.") I wish the leaders and managers at my organization had read this book to learn the best practices at nurturing and implementing front-line ideas from the workforce. I hope that it becomes widespread across governments and agencies so that our government becomes more efficient and effective.