Top critical review
1.0 out of 5 starsComplete Waste Product.
Reviewed in India on 5 June 2021
You will regret whole life after purchasing this product as your hard earned money will be completely wasted. Within 10 days of receiving product, the refrigerator stopped working. I have raised a complaint to Samsung service centre and they have arranged visit of so called engineers who did not know anything and in reality they are novice people who are sent by Samsung to address the issues of customer.
They visited to my place and opened all the parts of my refrigerator without actually knowing the issue because these so called engineers sent by Samsung are big fraud. During repair of my refrigerator they were taking instruction from somewhere else through phone as they themselves do not know anything about the refrigerator. As a result my refrigerator also got damaged. Forget about the resolution of the issue, they have even deteriorated the condition of my refrigerator.
When they realised that they could not resolve the issue they just ran away from my premises and later on they have updated the status of Complaint as successful repair has been done but in reality no repair was done.
The height of shamefulness was that these so called engineers also updated the status in complaint that the parts were changed in my refrigerator but in reality no parts were changed in my refrigerator. I doubt that these so called visiting engineers may be doing the smuggling of the Samsung parts otherwise how can say that part was changed without doing so.
It took me 3 years to collect the money to buy refrigerator for my mother but Samsung and Amazon has provided me defective product and thus my whole money got wasted.
Could you guys please suggest me what should I do now ? I request to those having knowledge of Law for giving me advise to how to take legal action against Samsung so that they can never make poor people of India fool and loot their hard earned money.
