Final Update:It took a little more time than the instructions indicated, but now a couple weeks in, and the humidity has leveled out. I've got it tuned in to about 68%, and it is holding nicely. I'm very pleased with it. Support was very helpful and responsive. You just need to be patient.Update:I've added a star, as their customer service really is pretty good. They've consistently responded to me and checked in from time to time. They even called me today to talk through my "issues" and try to help me get it resolved.Ultimately, the humidor is working GREAT! Since my "problem" is too much humidity, that means the box is doing it's job really well, and it does look very nice. Also, I'm learning that the hygrometer in any unit should be calibrated the second you get it (I think they should mention that and provide instructions in the box), as they rarely seem to be accurate out of the box. They're also fairly cheap, so buying a second hygrometer and calibrating it to double-check is smart.It sounds like I can play around a bit with the solution and crystals to try and fine tune my humidity to my liking, otherwise, it is within their advertised spec, so it's working as it was designed.Original:I would love to leave this a 5-star review. It wasn't cheap, but was nicely finished and looks good. It seems to have a good seal, which is important with a seasoned humidor. The monogram is great and looks really slick!Now for the not so great.- Following the instructions, humidity is way too high- Instructions are inaccurate about where humidity should be during seasoning- Hygrometer was not calibrated, and there aren't included instructions to calibrate it- The accessory drawer sits very loose, and can be off to either side if not closed with precision - seems like it was built too small for the box- Frustrating that the directions say they "don't recommend with Boveda packs" - that would make things so much simpler than messing with their complicated hydro tray system, and it's unclear why their humidor wouldn't work good with Boveda when so many others do- Support is prompt (through their website, not Amazon), but not very detailed. I gave excessive details as to what I had done, and then got a two sentence response.- Pretty expensive comparted to a lot of the competition on Amazon, and I'm not sure I'm getting what I paid forI followed the directions to a "T" for seasoning. It said to have it "above 70% for 1-3 days" (though their site says 3-5 days). However, mine was at 84% after less than a day, so I contacted their support team. By the time they got back to me, later that day, it was at 87%. I asked if that was okay since the instructions say "above 70%", which 87% is. The response was not very clear, and seemed a bit lazy (lacking detail) after the great detail I provided. They indicated that I should remove the hydro tray until it settled back down to 72%. I did that, then put the tray back in, and it shot back up.I emailed them again, and also indicated that the included hygrometer was off. I asked for help calibrating or replacing that, as well as what to do about the humidity still being really high. I got what I felt was another lazy response, just saying to to press the button on the hygrometer to calibrate it with a kit (no explanation of what that meant or links to how to do that). Also, there was not response to be still elevated humidity.I emailed again, explaining that I needed more details about this process, and was given a quick explanation, and a link to all of their videos (page two of the link included a link to calibrate the hygrometer). I followed the instructions, and the hygrometer still seems to be inaccurate next to others I have that all read the same in the humidor. And regardless, it's still 78% humidity. I was also told I could share my phone number and they would be happy to talk me through it.I replied again, sharing my phone number, and an updated status of the steps I've taken, that have now got the humidity down to 75-76% consistently. That still seems high to me, so I asked for advice, but haven't heard back. It's not looking like I'll be able to add my cigars still, as I don't want to mess them up, so I guess I'll continue waiting. If they don't get things clearly resolved before my return period expires, I'll probably return it and go with something else.Even with these issues, it could be great, but the follow through seems a little lacking, and the instructions could be much more precise. Still, probably better than most, but it's not like this was $30. It was near the price I could pay at a cigar shop for a similarly sized one without the monograming, which was just a slight bonus and not a selling point.