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WD 3TB My Cloud Home Personal Cloud - WDBVXC0030HWT-NESN

3.8 3.8 out of 5 stars 322 ratings

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About this item

  • One central place to store all your photos, videos, music and files
  • Quick and simple setup from your phone
  • Backup for all your PC and Mac computers
  • Auto backup for photos and videos on your phone
  • 2-year manufacturer's limited warranty

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$232.44
Get it Mar 28 - Apr 5
Only 2 left in stock - order soon.
Ships from and sold by MINHA-NY.
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$39.99
Get it as soon as Tuesday, Mar 26
Only 12 left in stock - order soon.
Ships from and sold by Amazon.com.
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What's in the box

  • Personal cloud storage
  • Ethernet cable
  • AC adapter
  • Quick Install Guide
  • Product Description

    My Cloud Home is an easy-to-use personal storage device that plugs directly into your Wi-Fi router at home so you can save all your digital content in one central place. You can automatically back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. Use the USB port to quickly import photos, videos and documents from other devices, like USB flash drives and external hard drives. Access, upload and share those photos and videos from anywhere with an internet connection using My Cloud Home apps for mobile, desktop and web. Use these simple apps for a smooth streaming experience of your personal videos to any device, anywhere.

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    Technical Details

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    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
    Product Warranty: For warranty information about this product, please click here

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    Customer reviews

    3.8 out of 5 stars
    3.8 out of 5
    322 global ratings

    Customers say

    Customers are disappointed with the computer drive's restarting and backup capabilities. They say it fails to start up and constantly crashes their Mac OS. Customers also mention that the drive does not allow automatic backups. Opinions are mixed on ease of setup, performance, and quality.

    AI-generated from the text of customer reviews

    20 customers mention9 positive11 negative

    Customers are mixed about the performance of the hard drive. Some mention that it works flawlessly, without glitches, and lasted years, while others say that it never worked well and died after a few months. Some say that the support is ridiculous and the product is totally unreliable.

    "...The desktop works great but the laptops don't work....most of the time. The laptops connect to the drive and I can see/copy/move files...." Read more

    "...bricking it ... so, be careful with these ... they are unbelievably fragile :..." Read more

    "The WD works great. Had to get a replacement since my first one was defective. Amazon was amazing with helping me get a replacement." Read more

    "...However, the drive failed about a week later and would not turn on. I called Western Digital (WD) technical support...." Read more

    19 customers mention12 positive7 negative

    Customers are mixed about the ease of setup. Some mention that it's easy to setup, simple to use, and perfect for simple photo management. However, others say that the product is not very user friendly, the configuration/settings are minimal, and the tech support has been painfully slow.

    "...I was a database expert and this system is perfect for simple, unfettered photo management...." Read more

    "...software is solid once you get used to it but definitely not user friendly. The configuration/settings are minimal...." Read more

    "...Installing the WD network drive was easy. Love the increased storage capacity. :)..." Read more

    "...Though it lacks certain techie features of a NAS unit, this is simpler to operate and works flawlessly...." Read more

    13 customers mention4 positive9 negative

    Customers are mixed about the quality of the computer drive. Some mention it's a great product, while others say it'll destroy their iPhone.

    "...but the "My Cloud" functionality you buy this for is a useless waste of time...." Read more

    "...for anything other than backing up your primary computers, it's pretty much useless, because there is no way to back it up to anything else...." Read more

    "Very nice Nas system" Read more

    "Terrible product for iPhone. It took 12 hours just to backup less than 3,000 photos from my iPhone...." Read more

    6 customers mention0 positive6 negative

    Customers are dissatisfied with the restarting of the computer drive. They mention that it failed about a week later and would not turn on. It also started rebooting over and over, never fully starting. Some customers also say that the drive constantly crashed their Mac OS and they had to constantly restart their system.

    "...This worked fine.However, the drive failed about a week later and would not turn on. I called Western Digital (WD) technical support...." Read more

    "...Setup was easy and it worked well but the drive failed after 6 months. I can find a way to manually connect. Tech support was not able to resolve...." Read more

    "...It kept restarting the backup despite me having the app open the entire time...." Read more

    "...It also constantly crashed my Mac OS and I had to constantly restart my system. If you want a NAS look for something else like Synology." Read more

    3 customers mention0 positive3 negative

    Customers are dissatisfied with the back up of the computer drive. They mention that it doesn't allow back-ups, the auto backup has stopped working, and there is no way to back it up to anything else.

    "...and after the initial backup and maybe a few others, the auto backup has stopped backing up. AAAARGHHH! Why?..." Read more

    "...from another source (like an external HD or camera), but does not allow backing up to an external HD...." Read more

    "This product DOES NOT auto backup laptops and PCs. WD Backup that it wants you to download does not support this Product...." Read more

    Drive failed within 2 weeks and Western Digital technical support kept giving me a runaround
    1 Star
    Drive failed within 2 weeks and Western Digital technical support kept giving me a runaround
    I purchased the My Cloud Home drive on Amazon. After receiving and installing it, I performed multiple backups of my MacBook using Time Machine. This worked fine.However, the drive failed about a week later and would not turn on. I called Western Digital (WD) technical support. After some diagnosis the agent said WD would replace the drive under warranty. The problem was I did not want to return the drive, as it now has confidential personal and business/client information stored on it (I am self-employed). After putting me on hold the agent said I would need to respond to an email he would send and provide an explanation why I could not return the faulty drive.I did not receive the email and called WD back the next day. This agent also said I need to provide an explanation, and did send the email. I replied to the email as requested.After no word from WD for 3 days I called them again. This time I was told I need to provide the explanation on my company letterhead. So, again submitted the response on letterhead.Again, no word from WD after 3 days and called back again. This time I am told I need to also submit a photo of the drive and a proof of purchase. I asked why they did not request this the first time and why WD never emailed or got back to me requesting the information, instead waiting for me to contact them. Agent had no response, only apologized.I contacted Amazon and explained the situation and Amazon agent said I would receive a full refund, without need to return the drive. I also received a follow up email from Amazon confirming this resolution.It is now 15 days since I sent the information to WD that was requested. Still no word from them. The moral of the story is, I will not purchase another Western Digital product. On the other hand, Amazon customer service was great.
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    Reviewed in the United States on February 20, 2021
    One person found this helpful
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    Reviewed in the United States on March 20, 2018
    19 people found this helpful
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    Reviewed in the United States on July 23, 2018
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    Reviewed in the United States on November 18, 2020
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    Reviewed in the United States on October 23, 2019
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    Reviewed in the United States on May 5, 2021
    Reviewed in the United States on January 6, 2020
    Reviewed in the United States on August 14, 2020
    Customer image
    1.0 out of 5 stars Drive failed within 2 weeks and Western Digital technical support kept giving me a runaround
    Reviewed in the United States on August 14, 2020
    I purchased the My Cloud Home drive on Amazon. After receiving and installing it, I performed multiple backups of my MacBook using Time Machine. This worked fine.

    However, the drive failed about a week later and would not turn on. I called Western Digital (WD) technical support. After some diagnosis the agent said WD would replace the drive under warranty. The problem was I did not want to return the drive, as it now has confidential personal and business/client information stored on it (I am self-employed). After putting me on hold the agent said I would need to respond to an email he would send and provide an explanation why I could not return the faulty drive.

    I did not receive the email and called WD back the next day. This agent also said I need to provide an explanation, and did send the email. I replied to the email as requested.

    After no word from WD for 3 days I called them again. This time I was told I need to provide the explanation on my company letterhead. So, again submitted the response on letterhead.

    Again, no word from WD after 3 days and called back again. This time I am told I need to also submit a photo of the drive and a proof of purchase. I asked why they did not request this the first time and why WD never emailed or got back to me requesting the information, instead waiting for me to contact them. Agent had no response, only apologized.

    I contacted Amazon and explained the situation and Amazon agent said I would receive a full refund, without need to return the drive. I also received a follow up email from Amazon confirming this resolution.

    It is now 15 days since I sent the information to WD that was requested. Still no word from them. The moral of the story is, I will not purchase another Western Digital product. On the other hand, Amazon customer service was great.
    Images in this review
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    Customer image
    32 people found this helpful
    Report

    Top reviews from other countries

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    Armando
    5.0 out of 5 stars excelente producto
    Reviewed in Mexico on August 14, 2020
    Leobardo
    5.0 out of 5 stars Recomendable
    Reviewed in Mexico on April 7, 2021
    Jenifer Tan
    5.0 out of 5 stars Received in good shape
    Reviewed in Singapore on November 11, 2020
    Customer image
    Jenifer Tan
    5.0 out of 5 stars Received in good shape
    Reviewed in Singapore on November 11, 2020
    Receive on 11.11.2020 instead of 19. 11 i'm so happy. Hope this worka perfectly n i can sack my others forever paying app online cloud

    Is so easy to set up and use immediately
    Yes
    Im not IT savvy, this is good for me
    Images in this review
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    Customer imageCustomer image
    One person found this helpful
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    Cliente de Amazon
    1.0 out of 5 stars Útil para tener backup automático, no tanto para tener información compartida
    Reviewed in Mexico on August 11, 2020
    3 people found this helpful
    Report
    JUAN M.
    5.0 out of 5 stars Bueno
    Reviewed in Mexico on June 12, 2019