What is the HelloFresh offer for Prime members?

As long as your Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months with their Prime membership. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.

What is HelloFresh?

HelloFresh is the UK's favourite recipe kit delivery subscription service that sends weekly boxes with pre-measured ingredients. With over 100 recipes to choose from each month home cooking is made easy and affordable with recipes from £3.15 per serving.

I have a HelloFresh meal plan subscription already. Can I switch to the Amazon Prime offer?

Yes, you can. Once you are logged into Prime, follow the steps shown above and redeem your offer. You will be asked to login to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.

Do my email addresses for Amazon Prime account and HelloFresh account need to match?

No. During the redemption process, you will be asked to enter your Amazon credentials separately.

Will my personal data be shared between Amazon Prime and HelloFresh?

You agree that Amazon will share your Prime membership status information with HelloFresh for the purposes of enabling your HelloFresh offer, and that HelloFresh may share offer redemption and/or cancellation information with Amazon.

I’m a UK Prime member based in Ireland. Could I redeem this offer?

We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to: AB30, AB33-AB38, AB41-AB45, AB51-AB56, FK17-FK21, G83, GY1 3 (Herm), GY9 - GY10 (Alderney & Sark), HS1-HS9, IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, KA27, KA28, KW1-KW14, PA20-PA38, PA41-PA49, PA60-PA80, PH15-PH26, PH30-PH44, PH49-PH50, TR21-TR25 ZE1-ZE3.

How do I cancel my HelloFresh subscription?

Click on the link here to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help improve the HelloFresh service. You will receive an email confirming your cancellation, please retain this for future reference. Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery. Please note, if you are using the app you will be taken to the HelloFresh website and may need to log in again. Please reach out if you are unable to do so.

Who should I contact if I have an issue redeeming the offer?

First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer using the instructions above. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.

Offer Terms and Conditions

This offer ("Offer") provides eligible Amazon Prime members 12 months of free delivery when ordering a HelloFresh box as well as 60% off your first box and 20% off for two months from account creation for new customers (excluding surcharge items and add-ons). Existing customers may also access 12 months of free delivery by following the instructions on the Amazon website. This will allow you to login to your HelloFresh account to apply the free 12 months of free delivery offer. The Offer is limited to one per customer and household. Upon redemption, customers will be enrolled in a flexible rolling weekly subscription with a cancellation and order deadline of 23:59, five days prior to the scheduled delivery. Valid for UK residents only (including Jersey, Guernsey & Isle of Man), excluding Scottish Highlands and Islands. If you choose to cancel your account at any time, this Offer will automatically lapse. By redeeming this Offer, you agree to these and our general Terms and Conditions. HelloFresh reserves the right to amend or withdraw this Offer at our complete discretion with no prior notice or liability to you. See website for full T&Cs.

By claiming the offer you agree to the HelloFresh T&Cs which can be found here.