Top critical review
1.0 out of 5 starsThe most awful experience I've had with an online purchase to date
Reviewed in India on 27 April 2022
First i ordered the cycle, it came way earlier than expected and i was happy. Then started to assemble it and that's where the frustration begins. Their so called "almost assembled" bicycle barely had anything assembled, had to assemble almost everything by myself except the chain and the back wheel and the fork. Even after assembling the breaks were horribly tumed and the handle came in bent. Put it up for return and it took 5 days for them to pick it up, frustrating, but no big deal.. i originally ordered a replacement but upon contacting their customer service they said they are refunding it instead and didn't elaborate. I didn't care at this point because of the awful customer support that takes days to reply, i thought might as well get a better bike for 1-2k rs more.. even the return got so delayed, took 10 days for return instead of the 3 days it said. Now I'm waiting for the refund which is yet to come. Still no response from customer care. If they send a replacement i will lose it for real. Even the seat quality was so horrible.
