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SAMSUNG 49" Odyssey Neo G9 Series G95NA 4K UHD Curved Gaming Monitor, 240Hz, 1ms, Mini LED Display, G-Sync and FreeSync Premium Pro, LS49AG952NNXZA, White & Black

3.9 3.9 out of 5 stars 2,103 ratings

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49-inch
QLED Neo G9
Curved 240Hz

Purchase options and add-ons

Screen Size 49 Inches
Display Resolution Maximum 5,120 x 1,440 Pixels
Brand Samsung
Special Feature Height Adjustment, Pivot Adjustment, Swivel Adjustment, Tilt Adjustment, Curved
Refresh Rate 240 Hz

About this item

  • GET YOUR HEAD IN THE GAME: The Samsung 49 inch Odyssey Neo G9 gaming computer monitor matches the curve of the human eye for maximum immersion and minimal eye strain; With the screen space of dual 27” panels, gamers take command on the battlefield
  • NVIDIA G-SYNC & AMD FREESYNC PREMIUM PRO SUPPORT: Dropping frames means dropping chances to top the leaderboards; Match every frame from your graphics card, so you’re never caught short
  • NEXT LEVEL PERFORMANCE: With its rapid 240hz refresh rate, you have up to 4x as many frames displayed on screen every second compared to a traditional screen; 1ms(GTG) response time assures that you’re receiving info as fast as technologically possible
  • PIXEL PERFECT VISUALS: Samsung Mini LED Quantum Matrix technology provides a huge increase in screen dimming zones, from 10 to 2,048, and up to 4x the luminance compared to a traditional panel, giving you deeper blacks and brighter whites
  • ADJUSTABLE POSITIONING: Customize your Odyssey monitor’s position with Swivel, Tilt and Height Adjustment, or mount it with industry standard VESA mounting capabilities
  • SEE BEYOND w/ HDR2000: Quantum HDR2000 is one of the highest HDR levels available in gaming monitor technology; A truly exquisite level of brightness, HDR2000 allows you to see the smallest of details in every scene
  • A NEW DIMENSION IN VISUAL DESIGN: Odyssey’s Infinity Core lighting is a striking addition to any desktop, matching cutting edge technology, with stunning visual design
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SAMSUNG 49" Odyssey Neo G9 Series G95NA 4K UHD Curved Gaming Monitor, 240Hz, 1ms, Mini LED Display, G-Sync and FreeSync Premium Pro, LS49AG952NNXZA, White & Black
SAMSUNG 49" Odyssey Neo G9 Series G95NA 4K UHD Curved Gaming Monitor, 240Hz, 1ms, Mini LED Display, G-Sync and FreeSync Premium Pro, LS49AG952NNXZA, White & Black
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Price-12% $1,940.12
List:$2,199.99
$1,385.00-31% $899.99
List:$1,299.99
-8% $1,099.99
List:$1,199.99
-11% $950.99
List Price:$1,079.99
-23% $169.99
Typical:$219.99
Delivery
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Customer Ratings
For gaming
4.0
4.2
4.0
4.2
4.5
4.1
Picture quality
3.9
4.2
3.8
4.3
4.6
4.3
Screen quality
3.7
4.0
3.1
3.9
4.5
4.1
Brightness
4.1
4.5
4.5
5.0
4.5
Value for money
3.0
3.7
3.4
4.5
Sold By
Amazon.com
G&T DEALS
Amazon.com
Amazon.com
G-Overstock
Amazon.com
display size
49 inches
48.7 inches
49 inches
49 inches
49 inches
27 inches
resolution
QHD Ultra Wide 1440p
QHD Wide 1440p
QHD Ultra Wide 1440p
QHD Wide 1440p
QHD Ultra Wide 1440p
FHD 1080p
display technology
QLED
LCD
LCD
QLED
LED
hardware interface
hdmi, displayport, usb
displayport, displayport, hdmi, usb3.0, usb3.0
hdmi, displayport, hdmi, usb3.0, usb3.0
usb, hdmi
usb, hdmi
hdmi
viewing angle
178 degrees
178 degrees
178 degrees
178 degrees
178 degrees
178 degrees
mounting type
VESA Mount
Wall Mount
Wall Mount
Wall Mount
Wall Mount
VESA Compatibility - Mountable: 75 x 75 mm

From the brand

Product information

Technical Details

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Additional Information

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

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SAMSUNG

SAMSUNG 49" Odyssey Neo G9 Series G95NA 4K UHD Curved Gaming Monitor, 240Hz, 1ms, Mini LED Display, G-Sync and FreeSync Premium Pro, LS49AG952NNXZA, White & Black


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From the manufacturer

Go Beyond with the Odyssey Neo G9

At 49 inches wide, the Odyssey Neo G95NA fully wraps around your view and lets you lose yourself in whatever world you decide to call home.

Quantum Matrix Technology

Enter a new era of immersion


An unrivaled visual experience. Revolutionary Quantum Matrix Technology with Quantum Mini LEDs creates controlled brightness and perfect contrast for refined definition. Local dimming zones were increased to 2,048 and combined with the highest 12-bit black levels to create unmatched picture quality.

Monitor, pc monitor, computer monitor, laptop monitor, monitor for laptop, UHD resolution

G-Sync and FreeSync Premium Pro Support

Dropping frames means dropping chances to top the leaderboards. With G-Sync and FreeSync Premium Pro support, the Odyssey Neo G95NA matches every frame from your graphics card, so you’re never caught short from moment to moment.

Monitor, pc monitor, computer monitor, laptop monitor, monitor for laptop, UHD resolution

Position Perfectly

Fully customize the positioning of your Odyssey monitor, with Swivel, Tilt, Pivot, and Height Adjustment, or mount it with industry standard VESA mounting capabilities. Multiple ports are easy to access and hook up to your favorite devices with no mess.

What's in the box

  • Power Cable
  • HDMI Cable
  • USB Cable
  • Product Description

    At 49 inches wide, the Samsung Odyssey Neo G Gaming Monitor fully wraps around your view, and lets you lose yourself in whatever world you decide to call home. It features an industry defining 1000R curved screen, equipped with a cutting edge Quantum Matrix HDR 2000 panel, 240hz refresh rate, G-Sync and FreeSync Premium Pro support, 1ms response rates, and fully customizable Odyssey Infinity Core lighting. Quantum Mini LED, which achieves next-generation depth, delivers exceptional picture quality, placing Odyssey Neo in its own class. It is one of Samsung’s biggest gaming monitors. With 1000R curvature inspired by the human eye, a 32:9 screen ratio, and Samsung’s unique CoreSync lighting, Odyssey Neo delivers ultimate immersion. By matching the curve of the human eye, 1000R reduces potential eye strain by up to 87%. The 49” DQHD resolution brings you a display as wide as two QHD monitors sitting side by side, with incredibly detailed, pin-sharp images. Experience a more encompassing view with maximum space to take in all the action. Game, watch, chat — all at the same time. With PBP, view input from two sources simultaneously at their native resolution.The product is multiple voltage compatible, that voltage arrange is 100-240V.

    Product guides and documents

    Customer reviews

    3.9 out of 5 stars
    3.9 out of 5
    2,103 global ratings

    Customers say

    Customers are satisfied with picture quality of the monitor. However, some customers have reported issues with flickering, quality, and pixel quality. They mention that the sides on the monitor had some quality control issues, there are too many defects, and the pixelated look makes the text blurry. Customers also differ on performance, color, responsiveness, and brightness.

    AI-generated from the text of customer reviews

    298 customers mention292 positive6 negative

    Customers are satisfied with the picture quality of the monitor. They mention that it is breathtaking, HDR looks great, and looks pretty good in games. They also say that the contrast this offers in HDR content is amazing, and the monitor is really cool.

    "...2. Responsiveness and Refresh rate. 240hz is incredibly solid for modern gaming, not as bug of jump from 60 to 144 or even 120, but still noticeable...." Read more

    "...Curve is not bad, if your use to an ultra wide. HDR looks great. Neo G7 is more realistic with 165hz 4k than Neo G8 240hz...." Read more

    "...The Stand is very well built and hides the cords very well. There is a panel across the back side that also adds to the cord concealment. Love it!..." Read more

    "...Hardware quality:-The Neo is sturdy.-The Neo runs significantly cooler than my regular G7...." Read more

    128 customers mention67 positive61 negative

    Customers are mixed about the performance of the monitor. Some mention that it works well for work and pleasure, while others say that it doesn't work at all and rejects all USB storage devices. Some customers also report issues with the display port and compatibility settings in the BIOS-Button. Overall, the opinions are mixed and the monitor has mixed reviews.

    "...The lights on the back worked fine, on the front there are two zones that are supposed to light up also, but only one of them worked...." Read more

    "...to the full 8K 240hz using DisplayPort 2.1, however the graphics card is not powerful enough to play triple AAA games at framerates anywhere near..." Read more

    "...and it did happen only one time, this monitor, so far, is working like a charm. Now, let's talk about some details :-..." Read more

    "...It's not great as a TV, so I would use a good TV for those purposes...." Read more

    118 customers mention47 positive71 negative

    Customers are mixed about the brightness of the monitor. Some mention that the HDR is hella bright, the core lighting adds a nice accent to what's on your screen, and makes darker areas more distinct. However, others say that the brightness can be blinding, it darkens your screen to minimum brightness, and the HD resolution looks dim when looking at the Windows desktop.

    "...Dead = No light at all) Called Amazon and request a replacement because at the time the monitor was on sale for $1000...." Read more

    "...The size, resolution, refresh rate, peak brightness, contrast ratio, etc. are all top-of-the-line. It's a joy to look at...." Read more

    "...Your picture settings sometimes will sometimes get super dim due to a refresh change. This happens only for HDR and not SDR...." Read more

    "...light in the front and back, I can tell you that the lights in front are not that bright and they do not bother me as other monitors did in the..." Read more

    90 customers mention47 positive43 negative

    Customers are mixed about the color of the monitor. Some mention that it has nice deep blacks and vibrant colors, while others say that the colors are a bit off and the gray uniformity is lacking.

    "...it is great to watch movies and videos on, and colorful and cinematic games look amazing, I have never seen a non OLED come anywhere close it is..." Read more

    "...End result, low color quality, loss of the left 3 inches of the display area..." Read more

    "...+1 4k gaming+1 color quality+1 contrast quality and deeper blacks+1 screen real estate for productivity..." Read more

    "...The HDR is terrible(might just be windows) and the colors a bit off so it's not a great reference for photo/video work...." Read more

    83 customers mention45 positive38 negative

    Customers are mixed about the responsiveness of the monitor. Some mention that the butter smooth response time is wonderful, while others say that it makes it difficult to perform any task. They also mention that due to the OLED tech the overall screen response time was insane. However, some say that the setup takes a while and the monitor still boots slowly.

    "...Due to the OLED tech the overall screen response time is insane, it isn't as simple as the 1ms, 0.5ms or 0.1ms that you see advertised on these..." Read more

    "...I noticed it does have some problems with that on occasion - namely it keeps connecting and disconnecting its built in hub to the host PC which..." Read more

    "...Wow...this is a fantastically engineered stand. Once loaded, it moves very fluidly and mine is staying right where I set it...." Read more

    "...No communication; wrong initial responses. I dropped my 2 stars down to a 1. I don't think I'll ever purchase Samsung after this...." Read more

    166 customers mention3 positive163 negative

    Customers are dissatisfied with the quality of the monitor. They mention that the sides on the monitor had some quality control issues, there are too many defects, and the build quality is awful. Some say that the monitor is glitchy and flickers a lot.

    "...To my surprise the LEDs were still on, the screen looked no different from my other non OLED screens...." Read more

    "...When using Davinci Resolve, for some reason the monitor blacks out and comes back. It doesn't happen often, but it happens more often than it should...." Read more

    "...Cons:- Quality control is apparently an issue with this and related models...." Read more

    "...HDR, what I would use for any photo editing or video work, is very bad...." Read more

    127 customers mention23 positive104 negative

    Customers are dissatisfied with the pixel quality of the monitor. They mention that the picture is not 4K HDR, the text gets blurry when the size gets smaller, and the BGR pixel arrangement could make text blurrier. The massive resolution demands a powerful GPU with lots of VRAM to do any kind of gaming.

    "...TLDR: Great Monitor, Had to return first one because 4 dead pixels, second monitor zero issues...." Read more

    "...This is NOT a 4k monitor. Period. Yes, the description in the add says it is...but it isn't...." Read more

    "...When text size gets smaller, 1440p text gets blurry but this is only noticed (for me at least) after experiencing 4k and transitioning between the..." Read more

    "...The massive resolution demands a powerful GPU with lots of VRAM to do any kind of gaming.-..." Read more

    95 customers mention9 positive86 negative

    Customers are dissatisfied with the flickering of the monitor. They mention that it flickers a lot, has stuck pixels, and backlight bleeds random flicker visible horizontal lines. Some customers also report stuttering and flashes at random spots on the monitor, while others get a muted flicker or dimming. The screen may flash the whole screen in a sequence of red, blue, and green. The power cycle of the product also randomly occurs.

    "...It lasted 20 minutes until there was a bright flash of light that appeared toward the middle of the screen and it wouldn't go away no matter what I..." Read more

    "...work BUT when the fps drops much below 70 for me I get a very muted flicker/dimming that happens at a about 3 to 5 flickers a second...." Read more

    "...But there are some problems aside from that: flickering, missing modern monitor features, watching content in 1080p and lower, and Samsung warranty-..." Read more

    "...with 120Hz and all hardware is well within specs but this G9 develops a flicker from time to time and needs a power-cycle.Pros:..." Read more

    Highly recommended if you get a good copy !!
    1 Star
    Highly recommended if you get a good copy !!
    INITIAL REVIEW after 5 days :First of all, this is my rig :- AMD 7900 XTX video card- i9-12900k CPU- Z790-e mono- 32 Gb or RAM / 2TB SSDWhen I was checking the net about this monitor, I could not find anybody using this monitor with an AMD video card and among those who bought this monitor and hooked it up to a NVIDIA video card ( 40 series ), almost all of them coincided in two flaws about this monitor : Scan lines and flickering ( some of them reported dead pixels as well ).My initial report is that I do not have any of those issues : no scan lines in my desktop ( nor in my games ), no flickering and zero dead pixels ... however ... last Saturday December 9 when I turned on my PC ( and I would like to say something about this first : I always turn on my monitor, wait for the signal to appear in the screen - logo - and after that, I turn on my PC ... when I finish doing my gaming, I turn my PC off and then my monitor and this process is SUPER essential to keep your monitor working properly good ), I got a divided screen ( a vertical line dividing the screen in two screens ) and ugly and very pronounced scan lines in the whole screen. I freaked out and I thought in that very moment, to return it forever and replace it for a different monitor.I decided to turn not my PC, I waited 5 minutes and turned the monitor back on ... this time, I waited for the DISPLAY PORT pop up small window to show on the top left of the screen ( previously I did not wait for that logo ) and as soon as I saw that my monitor was displaying that the display port was connected, I turned my PC on and it did work as intended. Again, I do not know at this point why I got a divided screen and ugly, big and pronounced scan lines before ... I spoke to my PC tech and he suggested to me that most likely it was a cable issue.The display port cable I was using was the iVANKY 8K cable, a cable that I have for some time and was hooked up to my previous monitor and I never had any problem with it.I think that the problem probably was, that as soon as I turned on my monitor, I turned on my PC, so I did not wait for the monitor to properly wake up, give me the signal that the display port was connected and probably, that was the problem. Again, I have no technical proof about what I am saying, but the correct process should be :- Turn the monitor on and wait for a light in the screen ( energy is waking up your monitor ) and the signal that your display port is connected ...- ... and then turn on your PC ...- revert the process and this is important : once you turn off your PC and it is OFF, click on the center joystick button of your monitor, click on the 'south button' and turn the monitor off. Do not leave it on.Since that issue that happened last Saturday, I am following that process by the letter and I have not had any issue at all, however, to be sure that this does not happens again, I decided to buy a different cable in Amazon, the : BIFALE vesa certified 6.6 feet 16K DP 2.1 cable. I started to use this cable today as soon as it arrived. So far, so good.So, except for that issue that happened last Saturday and it did happen only one time, this monitor, so far, is working like a charm. Now, let's talk about some details :- The curvature : I do not know what all the fuss is about this, cause for me, is beautiful ... however, I am coming from the Samsung G7 1440p 240 Hz monitor which also is curved, so for me, that is not an issue at all, but I remember that when I got my G7, it took me a couple of days to get use to and I fell in love with curved screens.- Matte screen : I love this monitor in that regard. The screen has not reflections at all, is pure black, no light reflections and no bleeding lights at all.- The power brick is not too big as some people described it.- The bezel is thin and I like it better than my G7.- If you turn on the fancy light in the front and back, I can tell you that the lights in front are not that bright and they do not bother me as other monitors did in the past.MY OWN SETTINGS :- Refresh Rate : 240Hz ( with my GPU AMD 7900 XTX I can play Cyberpunk - no ray tracing cause I do not like it anyway - in Ultra and get 140 FPS. I do not care if it does not get to 240, cause we do not have any video card in the world that can get 240 hz in 4k anyway and beside, I do not see why people are so concerned about a lot of hertz when 60 is sufficient and if you get more than a 100 fps is more than enough. Anyway, to each his own, but for me, there is not difference between 120 or 180 FPS so I am good with what I got ... however, I got plenty of room still so when I upgrade my video ( in 2024 ) card with the newest AMD, I will probably get around 180 fps. Again, this is not something I am crazy about but it is good to have extra than not.- Free Sync : ON- Black Equalizer : 13- Brightness : 50- Contrast : 73- Contrast Enhancer : OFF- Gamma : Mode 3- Saturation : 50- Local Dimming : AUTO- VRR Control : ON- Color Tone : CUSTOM- Red = 50 / Blue = 50 and Green = 50- I have not used this monitor with HDR. I do have Windows 11 and I am not planning to use HDR till this feature has been enhanced by Microsoft. I do not believe it is polished enough yet so I do not know how this monitor will perform using HDR ... however, I will give it a try with new upcoming games with great graphics ( perhaps via Unreal Engine 5 ) and see how well it does perform with HDR. I will update this information once I do it next year ( 2024 ), assuming that this monitor does not break before.QUALITY OF THE SCREEN / IMAGE :- The colors are really PUNCHY ... very saturated out of the box and kind of 'warm' image, fantastic, something that you have never seen before. The only changes I made as soon as I connected it to my PC were : Refresh Rate ( default was 120Hz, Freesync = on, Black Equalizer= 13 and Gamma = mode 3. I think that the VRR was on already and Local dimming in auto as well. So out of the box this monitor is superb.I have had IPS monitors as well and nothing matched the punchy and burn colors of this monitor. I do not think that it needed to be calibrated at all.- No Scan lines- No flickering- No Dead Pixels .... I am happy so far with this monitor but I am crossing my fingers here. Someone reported in the net that he did not have any issue during 2 months and then the scan lines started to show up. We will see if that happens and if it does happen before my refund window, I will return it immediately and replace it with a different monitor but I will never go back to this one again.FLAWS :- It could be sturdy but it does wobble a bit. The base is not that strong to hold the monitor really steady.- The joystick in the bottom center of the screen to control your settings, have 5 very tiny buttons, one in the center and 4 : north, south, east and west .... those 4 are so small that in the beginning, when I try to access my monitor settings, I could not figure it out by the touch, I spent about a couple of minutes before I could sense with the tip of my finger, that there were another 4 buttons beside the middle one. In this regard, they could have done better but once you figure it out, it is easy to handle.CONCLUSION :I cannot find anything else bad in this monitor to be honest.I am not using the Display Port cable that came with it. I am using my own display port cable.I cannot advise anything related about how good this monitor is with a NVIDIA video card. All my life I used NVIDIA since I started to use PC : 1080ti and 2080ti ... I wanted to jump to the 3080 or 4080 but hey, those prices back then were too high. I will stay with AMD, which is cheaper and I have no complains at all about this awesome video card ( 7900 XTX ).My monitor is on my very nice desk ( real wood desk and heavy ) and beside me, on my right, there is the windows that give me access to my balcony. If I open it, still this monitor does not reflect light in the screen but most of time, that window stays close.I have a living room lamp on my left and a small desk lamp on the right of my desk and those lights does not reflect in my screen as well, so the matte coated Samsung used on this screen is something else.The firmware version is : 1000.8 which is the last one available according to Samsung website, so I do not need to update it at all.Well folks, for those who have an AMD card ( series 6 or 7 ), most likely, you will not have any issues with this monitor. I am saying this because I know that Samsung said that it was Nvidia fault about the scan lines and flickering in this monitor.Even though I am rating this monitor with 5 stars in Gaming, Picture Quality and Brightness, I cannot give it an overall 5 stars cause I have not used it long enough to find out if those issues that everybody have reported ( scan lines and flickering ) will show up one of these days. I hope not and if it does not happen, then I will increase my own rating to 5 overall.I will update this review in 2 weeks and a couple of days before my refund window close. Honestly, I am looking forward to continue using this monitor for a very long time. It does has the potential to still be very good in the future and has nothing to envy to any monitor out there, even an OLED monitor which are much better in the contrast department but still, this Samsung Neo G8 32" 4k 240Hz is excellent in that regard as well, and the OLED technology is not yet solid enough to completely defeat this monitor.UPDATE ( 12/24/2023 ) :Up to this point, this monitor continuos performing flawless. No scan-lines, no flickering and no dead pixels at all. I am very happy with it and will update this review in about 2 weeks.UPDATE ( 12/30/2023 ) :The image shows what this monitor has done twice since I bought it. I have tried 2 very good cables.If that happens again, I will return it.LAST UPDATE and RETURNED ( 01/03/2024 ) :Unfortunately, the ugly scan lines + divided screen ( as you can see in the image ) were present again. I had to return it today January 4th, 2024 for a full refund ( Amazon did not offer me to replace it ... ) to my credit card. It is a shame, a waste of time when you buy an expensive monitor like this one, and you end up returning the unit due to some faulty function that could not be fixed by Samsung.Yes, the monitor size is excellent, the curvature is awesome, the colors are punchy and it is a 4k screen with super detailed image but .... the scan lines ( as shown in the image ) completely ruined my experience and my desire to buy a replacement.I used 3 different cables to filter the issue, believing that the culprit was probably a bad cable but it was not. I am not an Electronic Enigineer but I think that the problem is I think, related to the display port not able to output the right frequency or something like that.Whatever you see in that picture happened 3 times in less than a month. When it happened, I had to turn my PC off and restart it back up. Anytime I did that, the monitor worked as expected, but as I said before, it did happen 3 times and that is unacceptable.I cannot keep a monitor that is doing that with the potential to completely break down to the point that I would not be able to use it anymore or ending up in sending the unit to Samsung. Why should I waste my time and why should I deal with Samsung in the first place ?If Samsung would have ensured that these units were working as expected, this would be the monitor to buy and never look back. There is no other better option than these monitors out there if you have an excellent copy.I cannot recommend to anyone to buy it cause there is a great chance that you will end up returning the unit and that is a waste of time that customers should not face at all. Now I need to wait for my full refund and will probably buy a different unit. I have time to do my research and I am very sure that I will get something better. I have changed my overall rating from 4 to 1. Good luck if you get a perfect unit.
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    Top reviews from the United States

    Reviewed in the United States on October 5, 2023
    Size: 32-inchStyle: QLED Neo G8Set: Curved 240HzVerified Purchase
    65 people found this helpful
    Report
    Reviewed in the United States on July 29, 2022
    Size: 32-inchStyle: QLED Neo G7Set: Curved 165HzVerified Purchase
    176 people found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    No 1 aucun problème
    5.0 out of 5 stars Best screen
    Reviewed in Canada on March 23, 2024
    Size: 57-inchStyle: QLED Neo G9Set: Curved 240HzVerified Purchase
    Cliente de Amazon
    5.0 out of 5 stars Todo es genial! los 240 hz, 1ms la imagen super nitida y los negros profundos
    Reviewed in Mexico on February 20, 2024
    Size: 32-inchStyle: QLED Neo G8Set: Curved 240HzVerified Purchase
    One person found this helpful
    Report
    cody sinfield
    5.0 out of 5 stars Top spec monitor
    Reviewed in Canada on July 16, 2023
    Size: 32-inchStyle: QLED Neo G8Set: Curved 240HzVerified Purchase
    One person found this helpful
    Report
    Juan J.
    5.0 out of 5 stars Exelente producto
    Reviewed in Mexico on December 11, 2023
    Size: 32-inchStyle: QLED Neo G8Set: Curved 240HzVerified Purchase
    Freaky
    1.0 out of 5 stars Do Not Buy This Monitor
    Reviewed in Canada on August 22, 2023
    Size: 32-inchStyle: QLED Neo G8Set: Curved 240HzVerified Purchase
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    Freaky
    1.0 out of 5 stars Do Not Buy This Monitor
    Reviewed in Canada on August 22, 2023
    I bought this monitor six months ago, and initially, the display quality and refresh rate were satisfactory. However, an issue arose where it often failed to recognize the PC upon startup, necessitating a restart. Aside from this, there were no significant problems.
    Yet, today, after six months, the monitor inexplicably developed a crack. I was in the midst of playing a game when I heard a crisp noise, and the screen fractured from top to bottom.

    I promptly checked the Amazon warranty and learned that returns and replacements are only allowed within the first month. Then I reached out to Samsung customer service and offered a detailed explanation of the screen cracking process along with photographic evidence, they advised me to take the monitor to one of their authorized service centers for inspection and repair.
    Following their instructions, I visited the service center. However, they conducted only a cursory examination and informed me that due to the screen crack, their only recommendation was to replace the entire curved screen (an apparently evident solution). Additionally, they advised me that Samsung might not honor the warranty. Despite the service center staff believing that the crack resulted from the monitor's inherent defect of the curve, Samsung would likely reject the claim, citing physical damage outside the scope of the warranty. The service center personnel recommended I contact Samsung again to inquire about the subsequent steps. If Samsung agreed to warranty coverage, they would need to dispatch the replacement part to the service center, as they lacked the same screen in stock.

    Upon once more reaching out to Samsung customer service, they indeed confirmed that they wouldn't cover the warranty due to the physical damage. It is very angry and frustrating to have expended such an amount of money on a monitor and get such bad quality and service, Samsung's quality control has proven deeply unsatisfactory.

    I checked more low-rate global reviews find out that there are many similar screen-cracking cases. It is shocking that a $1600 monitor could suffer spontaneous cracking. Even considering its curved nature, such an occurrence remains unacceptable.
    People who are considering this monitor, DO NOT BUY THIS
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