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Amazon eero high-speed wifi 6 router and booster | Supports speeds up to 900 Mbps | Works with Alexa, built-in Zigbee smart home hub | Coverage up to 1,500 sq. ft. | Advanced security
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Purchase options and add-ons
- WHOLE-HOME WI-FI 6 COVERAGE - eero covers up to 1,500 sq. ft. with wifi and supports wifi speeds up to 900 Mbps.
- SAY GOODBYE TO DEAD SPOTS AND BUFFERING - Our TrueMesh technology intelligently routes traffic to reduce drop-offs so you can confidently stream 4K video, game, and video conference.
- MORE WIFI FOR MORE DEVICES - Wi-Fi 6 supports faster wifi than prior standards and permits 75+ connected devices.
- SET UP IN MINUTES - The eero app walk you through setup and allows you to manage your network from anywhere. Plus, free customer support is available 7 days a week.
- BUILT-IN ZIGBEE SMART HOME HUB - eero 6 connects compatible devices on your network with Alexa—so there’s no need to buy separate smart home hubs for each device.
- GETS BETTER OVER TIME - Automatic updates bring the latest and greatest in eero wifi while also helping to keep your network safe and secure.
- EASILY EXPAND YOUR SYSTEM - With cross-compatible hardware, you can easily add eero products as your needs change.
Smart home devices for you
"Alexa, turn on the lights."
Control the lights with your voice.
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Give your home the connectivity it deserves
Say goodbye to dead spots and buffering—even when the whole family is online. As you add more devices, your connection stays strong and doesn’t slow you down.
|
Easy to set up and use
Unlock your wifi’s potential
With a built-in Zigbee smart home hub, eero 6 connects compatible devices to Alexa so you can control lights, locks, plugs, and more.
Works with Alexa
With eero 6 and an Alexa device (not included) you can easily manage wifi access for family profiles, taking focus away from screens and back to what’s important.
Technical Details
Amazon eero 6 router
Title |
Amazon eero 6 mesh wifi router |
Wifi coverage |
Covers up to 1,500 sq. ft. |
Type |
Router (connects to modem as primary router) |
Wireless network speed |
Best for internet speeds up to 900 mbps. |
Wifi connectivity |
Wi-Fi 6 dual-band concurrent 2:2 (802.11ax), compatible with older wifi standard |
Wired connectivity |
Two auto-sensing gigabit Ethernet ports for WAN and/or LAN connectivity |
Speed rating |
AX1800 |
Smart home connectivity |
Works with Alexa, Amazon Frustration Free Setup, 802.15.4 radio (Zigbee, Thread), Bluetooth Low Energy 5.0. |
Electrical Rating |
100-240V AC, 50-60Hz |
Processor, memory, and storage |
1.2 GHz quad-core processor, 512 MB RAM, 4 GB flash storage |
Network security and services |
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity |
Required for setup |
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements |
Temperature Rating |
Operating: 0˚C-40˚C Storage: -25˚C-60˚C Operating humidity: 0%-90%, non-condensing Operating altitude: <3000m |
Dimensions |
3.9 in x 3.8 in x 2.4 in (99.4 mm x 97 mm x 61.4 mm). Actual size and weight may vary by manufacturing process. |
Warranty and Support |
1-year limited warranty. Free customer support is available 7 days a week. Learn more warranty and support. |
Software Security Updates |
This device receives guaranteed software security updates until at least five years after the device is last available for purchase as a new unit on our websites. Learn more about these software security updates. |
Subscription |
30-day eero Plus trial is limit one per new eero customer account. Additional terms apply, see the eero Plus Terms of Service for more details. eero Internet Backup performance will vary and you are responsible for data charges with backup connection providers. Learn more about eero Internet Backup requirements, performance, and compatibility here. |
Legal Disclaimer |
Some features require linking your Amazon account, and downloading the Alexa application or using a compatible Alexa device. Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum wireless signal rates are derived from IEEE 802.11 standard. Specifications assume wired Ethernet connection; your experienced speed may vary when connected to an eero device that is configured as a wireless extender. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Specifications are based on use of a Wi-Fi 6 or later generation client device. For more information about eero performance, visit support.eero.com. |
Compare eero products
Price | From: $69.99 | From: $89.99 | From: - |
Ratings | 4.3 out of 5 stars (12,197) | 4.4 out of 5 stars (18,733) | 4.5 out of 5 stars (3,731) |
Wifi coverage | Covers up to 1,500 sq. ft. | Covers up to 1,500 sq. ft. | Covers up to 2,000 sq. ft. |
Type | Router / extender | Router / extender | Router / extender |
Wireless network speed | Best for internet speeds up to 550 Mbps | Best for internet speeds up to 900 Mbps | Best for speeds up to a gigabit |
Wifi standard | Wi-Fi 5 (802.11ac) | Wi-Fi 6 (802.11ax), compatible with older wifi standards | Wi-Fi 6 (802.11ax), compatible with older wifi standards |
Number of wifi radios | 2; Dual-band | 2; Dual-band | 3; Tri-band |
Ethernet ports | 2 Ethernet ports | 2 Ethernet ports | 2 Ethernet ports |
Placement | Countertop | Countertop | Countertop |
Videos
Videos for this product
2:06
Click to play video
EERO 6 Router - Unboxing and Setup as an Add ON Extender
LifeHackster
Videos for this product
0:45
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Honest Review of Eeero Router! Is it worth it???
Lea Cher
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the coverage of the product, saying it has great coverage throughout their home. They are also satisfied with the performance and ease of setup. However, some customers have reported issues with connectivity, saying the router has only one external network connection port. Opinions are mixed on value, speed, signal, and quality.
AI-generated from the text of customer reviews
Customers find the setup of the product to be easy. They say the instructions are simple and user-friendly. They also say the app is easy to use and configurable enough. Customers also mention that the device is easy and quick to attach. Some say the setup takes less than 10 minutes and that there is no input required from the user.
"...The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later..." Read more
"...I use the iOS app, which is attractive and pretty easy to use...." Read more
"...As a Wi-Fi extender, it’s great and the eero app makes setup a breeze...." Read more
"...They’re fast to set up and simple! Highly recommend!" Read more
Customers like the performance of the device. They say the hardware has functioned well enough, and the setup was flawless. They also mention that the product works well once connected.
"These work extremely well when you have a large floor plan in your house, rental property, or business!..." Read more
"...Not happening anymore. App is decent but a bit underwhelming with details and functions (free version)...." Read more
"...It works well too. But I take 0.5 stars out because it wasn't easy setting up and there are no instructions...." Read more
"...The problems persisted...." Read more
Customers like the coverage of the device. They say it has great coverage everywhere, reaches the garage, and extends to their whole basement. Some say it fills in the dead spot in the far corner of their house. Overall, most are happy with the coverage and recommend it to others.
"...The coverage area is much larger, however.The Eero is just as fast as my old router in the same room that the main Eero base unit is in...." Read more
"Nice router, and has pretty good range. I can tell it works better than my last router did." Read more
"...No dead spots at all, like I did with the cable modem/router placed in a central position (well, as central as I could get)...." Read more
"Easy setup, works great, good distance, covers house well." Read more
Customers are mixed about the signal. Some mention that the WiFi is amazing, the strength and range have dramatically increased, and the mesh network improves signal strength. However, others say that the eero 6 Hub still did not recognize the ethernet connection to the Mac mini, and that they noticed various problems with their devices connected.
"...With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from..." Read more
"...It has Guest Wifi. IP Address reservations (static IPs) if you need them, NAT. It has all that I need and I am happy...." Read more
"...But soon I noticed various problems with my devices connected (both E/N and wireless) to the new router, problems I did not have with the ASUS router..." Read more
"...3rd technician came out & confirms all signals are good & that there is nothing more they can do so it's got to be the router so he leaves a..." Read more
Customers are mixed about the speed. Some mention that it provides the speed they expected, and Internet connections upstairs are fast. They say apps launch a little faster, and there is no video lag. However, others say that the signal strength drops off more quickly, and the extenders have poor WiFi performance. Some customers also mention that there is not a way to manage the strength of signal or select a default or favored.
"...There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades...." Read more
"...Spectrum confirmed that the signals were not as good as they could be so they sent out a technician who trouble shot & then our internet worked..." Read more
"...In many respects, it was an excellent router. It was fast and offered very good coverage throughout the house, but its reach did not cover my entire..." Read more
"...It does not cut the speed like other extenders do. Instead they bank the signal off of each other so instead of having one router, you have 3...." Read more
Customers are mixed about the quality of the router. Some mention that it's rock solid, easy to setup, and stable over the long term. Others say that it does not have the normal robust features of a stand-alone router, causes HomeKit gear to be flaky, and is poorly implemented. Some customers also report that the router crashes after 3 days of use.
"...Not happening anymore. App is decent but a bit underwhelming with details and functions (free version)...." Read more
"...multiple devices a bit more complicated, but, for the price, a solid piece of gear." Read more
"..."good" to "excellent" to the problem devices, and video breakups were occurring concurrently on two different devices while watching the same show...." Read more
"Nice router, and has pretty good range. I can tell it works better than my last router did." Read more
Customers are mixed about the value of the device. Some mention it's a great item for the price, while others say it'd be better off buying a cheaper product.
"...Although it is expensive it will be worth the money and more!" Read more
"...think these devices (and all other brands in this category) are overpriced for what they do (which is extending your home wifi!?!)...." Read more
"We saw this on tv. The shows tech savy mentioned how good and affordable it was. Purchased it and WOW what a difference in the internet speed...." Read more
"Definitely worth the investment. I don't think I've disconnected once since I've set this up." Read more
Customers are dissatisfied with the connectivity of the product. They mention that the router has only one external network connection port, and the extenders do not have ethernet ports. Some customers also report that the hub does not recognize an etherNET connection, and half of their Amazon Alexa's got randomly disconnected from the internet after about 3 days.
"...have in using this as a stand-alone router would be there are only two LAN ports, making hardwiring multiple devices a bit more complicated, but,..." Read more
"...Video streaming would sometimes drop out, freeze or pixelate with both E/N and WiFi connections, and it happens to both video streaming from the..." Read more
"...up the Eero system from the app was simple, and the app lets you monitor your network, and turn off the light on top of each Eero if you want...." Read more
"...At the time of writing, there is no option to turn off the Smart Hub built into Eero. You link Eero to Alexa and it's turned on.4...." Read more
Reviews with images
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WHAT IS IT
Okay I’ve called it a router, a term the maker is trying to avoid. And that’s not a bad thing because eero isn’t exactly like 95% of the other routers out there. It’s important to know a few things about them. Other than Eero being a common Estonian and Finnish first name, they are a company founded by a couple of dudes in their apartment in 2016 and then bought up by Amazon in 2019. If you are reading all those reviews posted prior to the November 23, 2020 ship date of this new model eero 6 you are probably reading about old obsolete products and you should stop reading those right now. This is not the same item. Same concept yes but what’s inside is night and day different. Under its new owners the game plan here is that this device should be two things – Simple and Safe. To that end they have done some remarkable things I’ve never seen before and some things that maybe aren’t so stellar. What am I basing that on? I’ve been in the industry for a quite a while now and part of that included hands on installing and using at least two dozen current model routers that I bought with my own money and are sitting in my storage room. The word simple isn’t one that usually comes to mind when talking about these things, in fact it can be the exact opposite. Unfortunately a lot of these devices are either made by old line networking companies that don’t get what life is like in the first quarter of the twenty-first century or by offshore companies who do well at making stuff but not so well designing it for real life needs. The other word, safe, isn’t normally associated with routers either – usually that’s a function of the computer or smartphone and not needed for non-smart devices. In today’s world there is some logic in nipping unsafe bad stuff before it even gets into the air in your home, which is why eero has gone to great lengths to build protection right into their hardware.
WHAT I LIKE
First off please realize that this page has changed a few times to correspond to different configurations they are making available and the one I evaluated was a prerelease sample of the basic model 6 (not the Pro) which included the main base unit and two satellite units. That’s pretty much all you get other than the power transformers and a tiny card that tells you that you have to download an app to set the thing up. There is no other way to set it up other than downloading their app , which is one of the first differences from what you may be used to. The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later. Unlike the old days the setup is almost completely hands off, the hardware configures almost everything automatically and hardly asks you anything. In other words you do not have to go through that tedious process of updating the software and firmware, it's all done for you. After a few minutes you are up and running and if you wanted to you could walk away and never touch it again. There is one solitary status light that glows a few different colors then settles down to a soft white all’s well indicator and you can turn it off completely if you don't like it. You can’t make a mistake plugging it in because other than the power cable there are two identical ports which are both self configuring Ethernet input output ports, you attach your modem to one and optionally a hard wired Ethernet device to the other, although most people will never use it. If you’re like me and have any devices that demand a hard wired configuration you can always add a switched Ethernet hub. After you’re done you can go back into the app and tweak some things but nowhere near as many as even the cheapest entry level wifi router you may have owned in the past. There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades.
THEN THERE ARE THOSE THINGS I DIDN’T CARE FOR
I didn’t have any issues with the lack of customization this product offers, I think for the vast majority of homeowners it has everything we need. But there are some things that were frustrating. The first was the total lack of setup instructions included with the device. You get the three components (lacking any kind of protective wrap), the power cords and the tiny card that tells you to download the app. They even show a website address. But they don’t tell you that you absolutely must use a smartphone with an active cellular data line that meets certain specific criteria to use to install that app and use it for the setup. And the only way you will ever know any of that is AFTER you set the thing up and go into the obscure help section that consists of many thousands of pages. I tried using my iPad and got a message that it was doing something but it didn’t tell me what. After a half hour it finally timed out and said the installation failed but not a word about why. After I tried the only available option which was to try again and wasting another half hour I tried to contact tech support. No surprise, they don’t have phone support but their website promises instant response. I filled in the information and waited, and waited and waited and 24 hours later I still didn’t get an answer almost a week later. By then I had figured out on my own that maybe I should try using my smartphone and the installation took all of about five minutes. The problem here is that not everyone may have a brand new phone that meets their strict criteria and maybe this is being installed somewhere where the user doesn’t have a smartphone at all but wants wifi internet. The short answer is that you can’t do it, period.
Frustration two comes in when the next thing is that they want to send you an email with a secret code to prove that it’s really you but the first time that process failed and I had to do it again.
If you are protective of your privacy this may not be the product for you – unlike the majority of routers you have to give away a ton of private information and agree to just as many contracts and legal stuff just to use the hardware. I will never get how sending someone all my private information is helping them protect my privacy.
Finally there’s the issue of the subscription service, and it’s no small issue at all. Like many other companies eero is looking to build a continuing revenue stream of having you pay to subscribe to all but the most basic of the so-called safety services you paid almost 300 bucks to get in the first place. I am very aware of the firewalls, virus protection and other safety hardware and software I have built into my computer and other devices and I will make my opinion clear right now that I don’t think I need anything their suite of services offers. In fact I know so. I read through it all (something one in a million people will do) and the vast majority of it is typical of the San Francisco penchant for someone in a windowless room deciding what is safe and moral for me to view, for example barring me from viewing anything that shows guns or violence – but yet they won’t answer why it’s okay for them to sell video games that require a router that are all about guns and violence. In fact their entire so-called Secure suite seems to be aimed at blocking everything I should have the good sense and choice to view or not view as I please.
Fortunately I think you can use their hardware without paying a monthly subscription fee, right now I am sampling it so I can update this with more information later. Over and above that $30 annual basic suite they offer an advanced security suite that as far as I can see adds primarily the addition of Encrypt Me, iPassword and Malwarebytes for a whopping $99 a year subscription. My opinion is that most people choosing this product for simplicity’s sake would have little knowledge and thus little interest in a VPN app like Encrypt Me, would question the value of paying for a password manager when there are so many available for free, and the reality is most people’s devices are probably already protected by a very good antivirus program already. Note that I’ve used the word opinion a couple of times and I mean it, I’m not saying my opinion is what you should do any more than I am not saying a word about what internet speeds I’m getting in my home, because you shouldn’t care about my or anyone else’s speeds, they have no impact on you at all.
SHOULD YOU BUY
My home is longer than it is wide and my wifi signal has to go through some mechanical equipment and a kitchen to get to my entertainment center, which has an adverse effect on the signal. In the other direction is my office which has a lot of walls between it and my router. I was getting ready to run a cable and hardwire both ends of the house to help solve this situation but this seemed like an easier solution – now I have one extender at one end of the house right next to the TV and the other in close proximity to my office equipment, much of which is wireless. I tried the previous products that used an extender you plugged into a wall outlet and they don’t work for me. They did in the old days when our devices stayed static but when I walked from one end of the house to the other with my phone I had to log out of one account and log in to another to continue. With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from one extended to another without a glitch. While I am very technical I don’t like to overcomplicate things and I found the setup and configuration of this product to be amazingly simple. I don’t think the people in SF are on the same page as the rest of the country in terms of what their privacy needs are and what they feel they should be told they should be protected from so I’m leaning right now toward not continuing with their Secure subscription after the 30 day trial, which by the way I think is too short for anyone to make a useful decision on. I can’t tell you if you should buy this or not, but I hope this information has helpful. And if this sounds like it’s right for you I encourage you to try it and not be talked out of it because someone else didn’t like it. Good luck, I will give this an update after a month or two – no review for such a product can be very useful a few days after it’s introduced, mine has already updated itself three times in the 24 hours I’ve had it.
Reviewed in the United States on November 15, 2020
WHAT IS IT
Okay I’ve called it a router, a term the maker is trying to avoid. And that’s not a bad thing because eero isn’t exactly like 95% of the other routers out there. It’s important to know a few things about them. Other than Eero being a common Estonian and Finnish first name, they are a company founded by a couple of dudes in their apartment in 2016 and then bought up by Amazon in 2019. If you are reading all those reviews posted prior to the November 23, 2020 ship date of this new model eero 6 you are probably reading about old obsolete products and you should stop reading those right now. This is not the same item. Same concept yes but what’s inside is night and day different. Under its new owners the game plan here is that this device should be two things – Simple and Safe. To that end they have done some remarkable things I’ve never seen before and some things that maybe aren’t so stellar. What am I basing that on? I’ve been in the industry for a quite a while now and part of that included hands on installing and using at least two dozen current model routers that I bought with my own money and are sitting in my storage room. The word simple isn’t one that usually comes to mind when talking about these things, in fact it can be the exact opposite. Unfortunately a lot of these devices are either made by old line networking companies that don’t get what life is like in the first quarter of the twenty-first century or by offshore companies who do well at making stuff but not so well designing it for real life needs. The other word, safe, isn’t normally associated with routers either – usually that’s a function of the computer or smartphone and not needed for non-smart devices. In today’s world there is some logic in nipping unsafe bad stuff before it even gets into the air in your home, which is why eero has gone to great lengths to build protection right into their hardware.
WHAT I LIKE
First off please realize that this page has changed a few times to correspond to different configurations they are making available and the one I evaluated was a prerelease sample of the basic model 6 (not the Pro) which included the main base unit and two satellite units. That’s pretty much all you get other than the power transformers and a tiny card that tells you that you have to download an app to set the thing up. There is no other way to set it up other than downloading their app , which is one of the first differences from what you may be used to. The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later. Unlike the old days the setup is almost completely hands off, the hardware configures almost everything automatically and hardly asks you anything. In other words you do not have to go through that tedious process of updating the software and firmware, it's all done for you. After a few minutes you are up and running and if you wanted to you could walk away and never touch it again. There is one solitary status light that glows a few different colors then settles down to a soft white all’s well indicator and you can turn it off completely if you don't like it. You can’t make a mistake plugging it in because other than the power cable there are two identical ports which are both self configuring Ethernet input output ports, you attach your modem to one and optionally a hard wired Ethernet device to the other, although most people will never use it. If you’re like me and have any devices that demand a hard wired configuration you can always add a switched Ethernet hub. After you’re done you can go back into the app and tweak some things but nowhere near as many as even the cheapest entry level wifi router you may have owned in the past. There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades.
THEN THERE ARE THOSE THINGS I DIDN’T CARE FOR
I didn’t have any issues with the lack of customization this product offers, I think for the vast majority of homeowners it has everything we need. But there are some things that were frustrating. The first was the total lack of setup instructions included with the device. You get the three components (lacking any kind of protective wrap), the power cords and the tiny card that tells you to download the app. They even show a website address. But they don’t tell you that you absolutely must use a smartphone with an active cellular data line that meets certain specific criteria to use to install that app and use it for the setup. And the only way you will ever know any of that is AFTER you set the thing up and go into the obscure help section that consists of many thousands of pages. I tried using my iPad and got a message that it was doing something but it didn’t tell me what. After a half hour it finally timed out and said the installation failed but not a word about why. After I tried the only available option which was to try again and wasting another half hour I tried to contact tech support. No surprise, they don’t have phone support but their website promises instant response. I filled in the information and waited, and waited and waited and 24 hours later I still didn’t get an answer almost a week later. By then I had figured out on my own that maybe I should try using my smartphone and the installation took all of about five minutes. The problem here is that not everyone may have a brand new phone that meets their strict criteria and maybe this is being installed somewhere where the user doesn’t have a smartphone at all but wants wifi internet. The short answer is that you can’t do it, period.
Frustration two comes in when the next thing is that they want to send you an email with a secret code to prove that it’s really you but the first time that process failed and I had to do it again.
If you are protective of your privacy this may not be the product for you – unlike the majority of routers you have to give away a ton of private information and agree to just as many contracts and legal stuff just to use the hardware. I will never get how sending someone all my private information is helping them protect my privacy.
Finally there’s the issue of the subscription service, and it’s no small issue at all. Like many other companies eero is looking to build a continuing revenue stream of having you pay to subscribe to all but the most basic of the so-called safety services you paid almost 300 bucks to get in the first place. I am very aware of the firewalls, virus protection and other safety hardware and software I have built into my computer and other devices and I will make my opinion clear right now that I don’t think I need anything their suite of services offers. In fact I know so. I read through it all (something one in a million people will do) and the vast majority of it is typical of the San Francisco penchant for someone in a windowless room deciding what is safe and moral for me to view, for example barring me from viewing anything that shows guns or violence – but yet they won’t answer why it’s okay for them to sell video games that require a router that are all about guns and violence. In fact their entire so-called Secure suite seems to be aimed at blocking everything I should have the good sense and choice to view or not view as I please.
Fortunately I think you can use their hardware without paying a monthly subscription fee, right now I am sampling it so I can update this with more information later. Over and above that $30 annual basic suite they offer an advanced security suite that as far as I can see adds primarily the addition of Encrypt Me, iPassword and Malwarebytes for a whopping $99 a year subscription. My opinion is that most people choosing this product for simplicity’s sake would have little knowledge and thus little interest in a VPN app like Encrypt Me, would question the value of paying for a password manager when there are so many available for free, and the reality is most people’s devices are probably already protected by a very good antivirus program already. Note that I’ve used the word opinion a couple of times and I mean it, I’m not saying my opinion is what you should do any more than I am not saying a word about what internet speeds I’m getting in my home, because you shouldn’t care about my or anyone else’s speeds, they have no impact on you at all.
SHOULD YOU BUY
My home is longer than it is wide and my wifi signal has to go through some mechanical equipment and a kitchen to get to my entertainment center, which has an adverse effect on the signal. In the other direction is my office which has a lot of walls between it and my router. I was getting ready to run a cable and hardwire both ends of the house to help solve this situation but this seemed like an easier solution – now I have one extender at one end of the house right next to the TV and the other in close proximity to my office equipment, much of which is wireless. I tried the previous products that used an extender you plugged into a wall outlet and they don’t work for me. They did in the old days when our devices stayed static but when I walked from one end of the house to the other with my phone I had to log out of one account and log in to another to continue. With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from one extended to another without a glitch. While I am very technical I don’t like to overcomplicate things and I found the setup and configuration of this product to be amazingly simple. I don’t think the people in SF are on the same page as the rest of the country in terms of what their privacy needs are and what they feel they should be told they should be protected from so I’m leaning right now toward not continuing with their Secure subscription after the 30 day trial, which by the way I think is too short for anyone to make a useful decision on. I can’t tell you if you should buy this or not, but I hope this information has helpful. And if this sounds like it’s right for you I encourage you to try it and not be talked out of it because someone else didn’t like it. Good luck, I will give this an update after a month or two – no review for such a product can be very useful a few days after it’s introduced, mine has already updated itself three times in the 24 hours I’ve had it.
Does it provide the speed I expected? Yep on that as well.
Is it perfect? Hardly.
First, be aware of what you are specifically getting. If you think this is a normal router and you will be able to micromanage users locally.....well, you are wrong. This is, basically, a cloud based system. That means if you are hoping to see URL history like a normal router.... well you aren't getting that with this. The idea is that that is a privacy issue because the processing of url history isn't done on the local router, it's done on the EERO/Amazon servers. Thus, a privacy issue to display it to local users/admins.
Second, to put it another way: This isn't your old-school router. It does not have the normal robust features of a stand-alone router. It's more like a simple dumb terminal that hooks up to the internet, but the horsepower is on the backend servers. You aren't going to get features you might want.
Some features require a subscription, something that, in my opinion, isn't all that clear what you get and what you don't. Other features simply don't exist on EERO mesh units. PPPoe as an example.
You also need a cell phone to set this up, or an internet connection that is separate from what you are trying to setup. This is also not clear. It specifies you need to setup the app on an internet connected device, but it doesn't explain why.
Did i have problems? You bet. EERO could NOT get DHCP from my ISP. NO, it wasn't a weird setup. I tested with 4 other brand routers. All of them plugged in, grabbed ISP DHCP and started providing internet to devices. The EERO, not so much. After a VERY frustrating experience with support, I just let it sit and waited. It EVENTUALLY got DHCP, but then failed a couple days after that. Rinse, lather, repeat.
If EERO is going to tout itself as a router, DHCP from an ISP modem should NOT be an issue under any circumstances. YES, I did turn off/on all the recommended things. YES, I did talk to EERO support. YES, I did talk to my ISP, who said it is clearly an EERO problem. I tend to agree. If ALL other routers were capable of getting an IP and going, EERO shouldn't have had an issue. Yet, it did. My fiber connection is not in any way a weird setup, and the other routers prove it. This is specifically an EERO issue.
Overall it does coverage well. Setup and features are not what they should be, but they are adequate. Also should mention, there are "features" in the EERO app that aren't actually functional at this time. Like Voice assistant and device name sharing. They are clearly in the app, but a support person on another site said this "Those actually shouldn't be visible, it's a bug." Knowing that a major product like EERO can't get a dev to hide a toggle switch doesn't give the best warm and fuzzy.
Would I buy EERO again if given the chance knowing what I know now? Probably not. Am I keeping it? Yes, because I do love the wi-fi coverage and speed. I just think, for the inflated price it carries that it is feature barren.