Top critical review
1.0 out of 5 starsMassive After-Sale Service Issues - Be Careful when picking up HP Products
Reviewed in India on 2 February 2019
** Update after about 18 months of very less usage;
Out of a blue, the printer prompted with a "Incompatible Cartridge Error"; Okay, no issues, must be some problem with the cartridge. The real challenge comes is to get this printer serviced by HP Support.
Calling the HP support, they told me its out of warranty - fair enough, they referred me to local service centers in bangalore. 1 informed that they don't service home printers and 2nd one has never picked up the phone despite me trying for nearly a week.
Tried all the tricks on the internet and it didn't work so now i am running here and there just to get the printer head replaced. Absolute shocking service or rather lack of service from HP, no interest from their official service centers.
So now, i have a non functional printer with more than 50% of original ink and no one is willing to service.
Bottom line - if you want to purchase any HP product, just hope and pray that it doesn't break down. If it does, then good luck; pretty much the solution is to run around or throw it out.
*********** Original Review Below **************
So i got this printer for a good bargain about a month back. Here is what I like about it -
1. Very easy to setup; Just follow the guides step by step and you cannot go wrong. Connected to wifi very easily as well. The overall setup took about 45 minutes but, then i was slow and reading each step carefully.
2. Offers a web based console that keeps a complete check on the printer's activities, how many pages it has printed and so on; Very useful.
3. Print quality - Good as it can be. Haven't printed any photos. Documents have been crisp.
4. Supports Apple's wifi protocol; Can allow you to print from any devices without any hassles.
5. Supports wifi scan
Few things that I feel, i didn't like.
1. Printed paper collection tray; Its very delicate. I feel if any pressure is put, it will break down.
2. Supports only manual back to back printing (its in the specs); Now if you try to turn the sheet and try to feed it, few times it slips thru a minor gap between printer and feeder.
Overall impressions - after using it for nearly a month, i am happy and can't really complain. I hope now the ink tank does stand it promise and give me an ability to print about 3000 odd papers. that will be 1 ink tank fill for a year.
