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Nixplay WiFi 10.1" Touch Screen Digital Picture Frame I Easy Set Up I Hu-Motion Sensor Automatically Turns Frame on/Off When You Enter The Room

4.7 4.7 out of 5 stars 21,781 ratings

$199.99
FREE Returns
10.1 inch (Classic Mat)
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Purchase options and add-ons

Brand Nixplay
Color Black
Resolution 720p
Compatible Devices Personal Computer, Tablet, Smartphone
Screen Size 10.1 Inches

About this item

  • GIFT-READY - Ship our digital photo frame anywhere worldwide and preload it with memories using the Nixplay app
  • FAMILY FRIENDLY - Easy to set up for young and old. WiFi and the Nixplay app allow multiple users to contribute to a single digital photo frame or connect multiple digital frames and celebrate moments across devices.
  • PRIVATE SOCIAL NETWORK - Share photos to a single frame, or connect multiple digital picture frames and relive celebrated memories together.
  • CONNECTED - Drag and drop photo uploads from Apple Photos, Google Photos, Facebook, Instagram, and more!
  • SHARE PHOTOS directly from your phone, tablet, or computer to connected Nixplay digital photo frames instantly.
  • SECURE STORAGE - Nixplay's cloud storage is located in the USA on secure, CCPA & GDPR compliant, encrypted servers, so you can rest assured that your photos are kept safe and secure.
  • MULTI-LINGUAL SUPPORT: Nixplay's digital frames and App interface are available in English, German, French, and Japanese.
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Nixplay WiFi 10.1" Touch Screen Digital Picture Frame I Easy Set Up I Hu-Motion Sensor Automatically Turns Frame on/Off When You Enter The Room
Nixplay WiFi 10.1" Touch Screen Digital Picture Frame I Easy Set Up I Hu-Motion Sensor Automatically Turns Frame on/Off When You Enter The Room
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Nixplay WiFi 10.1" Touch Screen Digital Picture Frame I Easy Set Up I Share Photos and Videos Instantly via Email or App
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Price$199.99$154.99$69.99-17% $148.99
List:$179.00
$199.95$189.99
Delivery
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Customer Ratings
Picture quality
4.7
4.6
4.8
4.7
4.8
Screen quality
4.6
4.6
4.8
4.7
Motion detection
4.5
4.4
4.7
4.5
Easy to use
4.5
4.4
4.7
4.8
Giftable
4.5
4.2
4.8
Sold By
Nixplay & NIX
Amazon.com
SanjiuDigital-Direct
Aura Home, Inc.
Ct Shoppers
Nixplay & NIX
display size
10.1 inches
10.1 inches
10.1 inches
10 inches
8 inches
10.1 inches
resolution
720p
720p
1280x800 IPS Display
1280 x 800
XGA
720p
memory capacity
8 GB
16 GB
0 GB
8 GB
connectivity tech
Wi-Fi
Wi-Fi
Wi-Fi
Wi-Fi
Wi-Fi
Wi-Fi
power source
Corded Electric
Corded Electric
DC
Corded Electric
Battery Powered
AC
control method
application
voice
touch
application, touch
voice
application, touch, voice

From the brand


From the manufacturer

970x600px_w15

10.1" Nixplay Digital Photo Frame in Black & White Matte

Create your private social network and avoid sharing your most cherished family memories on social media. Instantly share photos directly from your phone, tablet, or computer directly to your digital photo frame. Include the whole family by inviting multiple users to add and share photos to a single frame, or connect multiple frames and relive celebrated memories together.

2nd

Digital Photo Frame Key Features

Family Friendly and Safe for All Ages

Share without worry by avoiding social media. Quick, easy setup for young and old; just follow the step-by-step on-screen guide.

Share directly from the phone to the digital frame

Use our mobile app (iOS & Android) to drag and drop photos from Apple Photos, Google Photos, Facebook, Instagram, and more!

Personalized Gift-Ready

Surprise! Create a personalized photo gift for any member of the family. Add photos without opening the box, follow the guide on our website.

Bullet Points:

  • Share Photos Securely, no Social Media
  • 1280 x 800 WXGA HD Display Resolution
  • Auto Rotate (Portrait or Landscape)
  • Wifi Connected
  • Free Mobile App (iOS & Android)
  • On-Screen Touch Controls
  • Private USA-Based Cloud Storage (CCPA & GDPR Compliant)

Features

Setup as easy

Gift Ready

Private and Secure

Energy Efficient Design

Setup as easy as 1-2-3

1. Download our app 2. Plug in your digital photo frame 3. Follow the on-screen guide to start adding photos.

Gift Ready

Personalize your digital photo frame. Invite family members to add photos from anywhere in the world without opening the box.

Private and Secure

Our Cloud storage is located in the USA on secure, CCPA & GDPR compliant, encrypted servers. Rest assured that your photos are kept safe and secure.

Energy Efficient Design

Our smart sensor wakes the frame when you’re in the room and sleeps it when you’re not.

image (12)

Don’t take our word for it

Over 3.2 million people around the world trust Nixplay digital photo frames, and with 30,000 Amazon reviews we are the leader in digital frame quality and design. Founder-led for 14 years, we are pioneers in digital photo frame technology and we aren’t stopping now.

We continue to innovate, with our newest feature, Nix-Cast, you can now use your connected TV to share memories at events like weddings, Super Bowl parties, and birthdays. Today, Nixplay is the safest and most secure way to connect the whole family.

Available Finishes

frame colour black gold

frame colour wood

frame colour white

image (11)

Black/Gold

Wood/White

White

Black/Silver

Display Size 10.1”
Overall Size 10.55"H x 7.4"W x1.5"D
Display Resolution WXGA 1280 x 800
Touch Screen IPS Touch Screen Brightness: 400 cd/m2 Contrast: 500:1
Available Colors Black/Classic Matte, Black/Gold, Black/Silver, Wood/White, Wood
Aspect Ratio 16:10
Built-in Speaker Yes
Sensors Auto Rotate Microphone Activity Sensor (Auto on/off, non-recording)
Detachable Stand Yes
Works with Alexa Yes
Photo/Video (up to 15 seconds) JPG, PNG, MP4, MOV, MPEG
Multi-Lingual Support EN/DE/FR/ES/IT/JP
Power Cord Length 6 ft.

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Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Nixplay WiFi 10.1" Touch Screen Digital Picture Frame I Easy Set Up I Hu-Motion Sensor Automatically Turns Frame on/Off When You Enter The Room

Nixplay WiFi 10.1" Touch Screen Digital Picture Frame I Easy Set Up I Hu-Motion Sensor Automatically Turns Frame on/Off When You Enter The Room


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Product Description

Nixplay Digital Picture Frame with Touch Screen. Share your moments through the Nixplay mobile app for iOS/Android and make the most of your most treasured memories.

Customer reviews

4.7 out of 5 stars
4.7 out of 5
21,781 global ratings

Customers say

Customers like the performance, picture quality, ease of uploading, and quality of the digital picture frame. For example, they mention it works great, adds photos from social media very easily, and is of a fairly good quality. That said, opinions are mixed on connectivity, and value.

AI-generated from the text of customer reviews

766 customers mention667 positive99 negative

Customers find the digital picture frame easy to use. They mention that the app is simple to use, and the setup is simple. They are also impressed with the ease of use and display. Customers also say that it's easy to connect to their home wifi and add the frame to their account.

"...I realize delivery is via Amazon, but still.Setup is simple - and so many items now do not come with extensive manuals anymore...." Read more

"...It works great, you can see that the software and hardware was done by professional and every small detail was taken into account - from a very..." Read more

"These frames are an excellent way to enjoy all of the photos buried in your phone...." Read more

"...The process to connect my Google Photos albums was quick and easy, and the photos showed up almost immediately...." Read more

516 customers mention464 positive52 negative

Customers like the picture quality of the digital picture frame. They say the HD pics look beautiful and clear. They are impressed with the overall picture quality and the device's ability to flip pictures. They love the shuffle feature, saying the photos are always new. Customers also love that the pictures are sourced from the cloud and that they can download all the photos.

"...But it's also sturdy and very adjustable. I think it's cool. It reminds me of the old (old) electrical cords...." Read more

"...crop images while focusing on the faces in the image, this picture frame is just great!...." Read more

"...Overall, the hardware is nice. The frame itself has a very modern, sleek design and seemed to be of good quality...." Read more

"...The picture quality is spectaclar: realistic, bright, and clear. Set up is easy and we upload photos both from our phone app and from the website...." Read more

358 customers mention316 positive42 negative

Customers find the digital picture frame easy to use. They say it's a great way to share photos and show them off at home. They also say it allows them to upload pictures and create new slide shows and albums. Customers also mention that the app to upload photos is really easy.

"Like that it can do both photos and videos and that others can add to the collection by the app...." Read more

"...easily switch between vertical and horizontal play, to a smart option to crop images while focusing on the faces in the image, this picture frame is..." Read more

"...so much we got frames for the grandparents and it's a pretty easy way to share out photos.Setup was pretty easy and straightforward...." Read more

"...The whole intent of this device is to quickly and easily share photos -- to our frame and the one to be gifted to the in-laws -- from our phone's..." Read more

330 customers mention271 positive59 negative

Customers like the quality of the digital picture frame. They say it's solid, sleek, and has a high-quality bendable stand on the back. Customers also say the picture quality is crisp and the app is top notch. They mention that it'll last a long time and is trust worthy.

"...But it's also sturdy and very adjustable. I think it's cool. It reminds me of the old (old) electrical cords...." Read more

"The great thing about this frame is that it is trust worthy...." Read more

"...The frame itself has a very modern, sleek design and seemed to be of good quality. The pictures, when displayed, were clear...." Read more

"...on motion detection for many months and still going strong- no issues with the screen or power.Update: still working great as of 8.18.23!" Read more

230 customers mention169 positive61 negative

Customers like the performance of the digital picture frame. For example, they mention it works great, the replacement frame works pretty good, and it works perfect with their iPhone. The app works well and is easy to use. Some say it's a very good product for that purpose, and the results are stunning.

"The great thing about this frame is that it is trust worthy. It works great, you can see that the software and hardware was done by professional and..." Read more

"...The app works. It IS a little clunky but you can also share pics right out of iPhoto on the phone once you have the app installed...." Read more

"...The motion sense and scheduling features were nice and functioned as-expected as well...." Read more

"...Product support window closed on December 16, 2023. Stopped working suddenly in February 2024...." Read more

188 customers mention188 positive0 negative

Customers like the gift, saying it makes for a great gift and is easy to setup. They also say it's wonderful for older people who may not be very tech savvy.

"...One for mymother, and one for myself.This is wonderful for older people who may not be very tech savy and would have trouble uploading..." Read more

"...She loves when a new picture pops up randomly! This is a fantastic gift for parents, grandparents, great grandparents, really anyone!..." Read more

"...I'm glad I picked this. It makes for a great gift. I would consider getting another for myself I need one in the future and I like nice things...." Read more

"...Each family has commented that it is a wonderful gift to be able to see daily those they love as well as remind themselves of the many choice..." Read more

251 customers mention173 positive78 negative

Customers have mixed opinions about the value of the digital picture frame. Some say it's worth the money, reasonable, and upscale. Others say it isn't worth the price tag, and is a tad pricey for a picture frame, and lacking in customer service.

"...The product in itself is very good… until it runs out of gas and it does very quickly. Then your option is to *rent* a larger tank..." Read more

"...This is a fantastic investment and one I am extremely thankful for. How else could I cycle through thousands of photos of my precious dog?" Read more

"...Not worth the price tag, in our opinion, so we returned the frames...." Read more

"...It has an unlimited GB free app. It is definitely worth the extra $40!" Read more

118 customers mention61 positive57 negative

Customers are mixed about the connectivity of the digital picture frame. Some mention it's an excellent way to stay connected with family spread far and somewhat near, while others say it has the hardest time staying connected to the internet. The frame does work, connect to wifi, and ease of use. However, some customers say it needs to be continually plugged in to work.

"...Timer/scheduleMotion sensorConnect Google playlistWi-Fi enabled and remembers settings after being unplugged..." Read more

"...that for anyone to share photos to your frame, they are required to create a Nixplay account through which they can send the photos...." Read more

"...Once the account is set up, access can be granted to family members to allow them to send their pictures easily...." Read more

"...Same issue occured 5 mths later at our place- cannot connect to wifi. Reentered pswd. Turned off unit. All other devices in house connect just fine...." Read more

Great frame!! So I bought 2!
5 Stars
Great frame!! So I bought 2!
I have a lot of photos and love having this frame in my living room to display them! I ended up gifting another to my grandmother while she was in the hospital so family could add photos from all over the country. The only con was setting up my grandmothers to work with my account was a bit annoying at times. I couldn’t figure out how to tell all the emailed photos from family members to go to a specific playlist without me transferring them myself so I only use the emailed playlist for her frame now. I should have used a Google playlist instead. It also made me create an account for her when only my account will be used. I should have just not set it up as a gift. Definitely lessons learned for next time! The software is great otherwise! It has some great features.Pros:Crisp imageTransitions optionsLandscape or portraitEditing in appPlenty of free storageCan add multiple usersEmail/text playlist anyone can add toAdjustable sound for videosCan add time/date/weather to frameMagnetic remoteCan hang or bendable standTimer/scheduleMotion sensorConnect Google playlistWi-Fi enabled and remembers settings after being unpluggedWas able to connect to hospital WiFi behind a page login with included remote!Sleek designConsSetting up gift frames in one account is a tad annoying the first timeFree Google playlists have a 2k limitBit pricey but was worth it!No battery so if you want to hang it you’ll have to deal with the cord
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Top reviews from the United States

Reviewed in the United States on February 10, 2019
Size: 10.1 inch (Classic Mat)Verified Purchase
There are many, many reviews for this product - some that have been voted helpful over the years and are now outdated due to upgrades in the product. This is for the newer Seed high def version. There are many improvements and fixes for the litany of complaints that some people have had.

I bought this for my mother, since Facebook is difficult for so many older people (I'm 60, not old yet)

I ordered it one evening and it was at my house the next day! Since we live 20 miles from anything, this was pretty impressive. I realize delivery is via Amazon, but still.

Setup is simple - and so many items now do not come with extensive manuals anymore. The book that comes with the frame is is a quick setup guide only and if it weren't for the multiple languages it would be approx 1/2 page.

Really...it's possible to set it up without reading the instructions. You should be prepared to be able to plug it in, enter your wifi password, set up an online account using the serial number that will display on the screen during setup, and create an account and a password. I mistakenly put my mother's name on the account so now any photos I add to the frame say "photos added by Donna" It's not a big deal for me, but if you're setting this up for someone else to use, keep that in mind. The name only shows up the first time the photos are viewed.

You will also need to add the names and email addresses for anyone you want to allow to add photos. You can bypass this requirement using a setting to automatically approve everyone who sends to the account email as a friend, but I want to be able to restrict who has access to send photos to mom, so I appreciate this step.

Here's a few hints that I learned during setup and use.

1) Try not to screw up your initial input of wifi password - I did and spent an additional 5 - 10 minutes messing around with it until I wised up and used an online search. Simply do a factory reset using a paperclip in the small round hole. Put on a pair of glasses before you start looking for it. Here's the fix: press paperclip in hole until you hear a click, hold clip in place, plug it in again (you might need a third arm for this) keep the clip in place until it resets. Only problem with this is that if you follow the instructions to the letter it will download and reset over and over again as long as you have the clip in place. Just remove the clip when you see the firmware download is complete. Hopefully there is a workaround for this if I mess up the input of my mother's wifi when I set it up for her. It would be helpful if I could preset this for her from my location, but at least when I mail this on to her it is already preloaded with pix until I can get some 8 year old grandchild over there to set up her wifi.

2) You'll need to add friends and family to a "friends" list so they can email photos over. They will receive an email stating that they they need to download an app or create an online account. This is not accurate. Once you put their name and email on the list they can start emailing photos to the email address you create for the account for this (and any other future linked - up to 5) frame/s - just email the pix to xxxxx@mynixplay.com - whatever email address you designate. "Friends" do NOT need to download the app or create their own online account. If you have technologically challenged family members, this is good to know.

There are basic playlist (file folder) capabilities. Each list will hold 1000 photos. For our purposes, this is more than sufficient. For most parents/grandparents, this is probably just fine and I don't anticipate them ever needed to change playlists. Additionally, there is a setting to cap the size of the photos that are sent to the frame. This is helpful if you know people who don't know how to resize or are unaware that they are sending unnecessarily large files. For people with massive photo collections, they could find this cap restrictive. I'm anticipating that it will take a while for us (5 kids and 20 grandkids) to cap out the 1000 photos but I can see how it might happen and assume that this restriction will change over the next year or so.

There is also now updated syncing capabilities using google photos if you want to set up a shared photo account with your friends and family and use that for updating the frame - this is N/A for me. I don't want to deal with setting that up and explaining to my family how to use it. Also, many of the photos in my personal file are not really compatible for sharing with mom.

In the meantime, it is set up and running at our house and we're loving it. The motion sensor is terrific, being able to set the hours that it comes on and off if you were using in a sleeping area.. already planning to gift the rest of my family with these this year.

It would be great if there were some kind of incentive/discount for multiple purchases because that would make me get out the credit card now instead of buying them over the next year. (Nixplay - are you reading this?)

I REALLY WISH the high def screen came in the wood finish and in a larger size... that would be super.

Also, I'm just going out on a limb and stating that I LOVE the combo cord/stand. I prefer a sturdy cord, and if there were a separate antenna, stand and cord - well that would take away from the clean line aesthetics. I have no problems getting it to stand, but not sure what to do with the cord length. I think that might be the issue with some people because it is bulky. But it's also sturdy and very adjustable. I think it's cool. It reminds me of the old (old) electrical cords.

It's getting a 5 on durability but I haven't dropped it or covered it with spaghetti or anything (yet).

ht this, paid full price and I do not work for Nixplay.
173 people found this helpful
Report
Reviewed in the United States on April 15, 2024
Size: 10 inch (Black)Verified Purchase
Like that it can do both photos and videos and that others can add to the collection by the app. Also like that images can be saved into individual albums for single theme play
Reviewed in the United States on March 5, 2024
Size: 10 inch (Black)Verified Purchase
Background: Ordered on December 11, 2021. Product support window closed on December 16, 2023. Stopped working suddenly in February 2024. Dropped them an email explaining what happened & what I did to try to fix it myself. They sent me a new cord. Problem SOLVED! Mission Accomplished! No yelling, screaming or feet stompin!

To the Nixplay Customer Service folks: SUPER HUGE THANKS to everyone! The new cord you sent me fixed the problem.

Y’all put my faith back into customer service!

Thanks again for everything!
Reviewed in the United States on March 30, 2024
We enjoy looking at photos everyday during meals. Our grown children and family members post photos of their kids, (remotely).

Best gift (as grandparents) we ever received.
Reviewed in the United States on December 1, 2020
Size: 10 inch (Black)Verified Purchase
***UPDATE (12/11/2020): I am updating this post following an e-mail from Nixplay customer service which identified the issue I was having as being due to "a recent version of the Google Camera App". According to the Nixplay rep, they have now updated their software to fix this issue. Unfortunately, we had already returned the frames, so I cannot test this fix. However, I am changing my overall rating from 2 to 4 stars, since this "major oversight" turned out to be a minor glitch that is supposedly resolved and shouldn't be a problem for others.***

Original review continues below.
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My wife and I purchased two of the these frames with the intent of keeping one for ourselves and gifting one to my in-laws so that we could share photos of their grandkids with them. I decided to open ours and set it up first, then set up the in-laws' frame in advance. I never got to theirs. I had a relatively poor experience with these due to their limitations, and ended up returning them both.

TL;DR VERSION:
I uploaded photos from my phone (Google Pixel 4XL) into the Nixplay app, which indicated they were successfully uploaded and showing on the frame, but the actual frame would not show my photos. Eight (8) days of back-and-forth with customer service to identify this issue. Turns out, the photos taken from my cell phone were too high of resolution for the frame to display. Their solution is to use a third-party app to reduce my photo sizes before uploading...adding an annoying step (or steps) every time I want to add photos. Not worth the price tag, in our opinion, so we returned the frames.

Unrelated to my issue, but you should also know that for anyone to share photos to your frame, they are required to create a Nixplay account through which they can send the photos. I.e., they cannot send photos via email without setting up their own account. This may not be an issue for others, but it is for me, so make your own decision there.

FULL VERSION:
First, I gave this frame 2 stars instead of just 1 because despite our issues, there are some good things about this frame, that shouldn't be overlooked. Overall, the hardware is nice. The frame itself has a very modern, sleek design and seemed to be of good quality. The pictures, when displayed, were clear. The motion sense and scheduling features were nice and functioned as-expected as well. No touch-screen or physical buttons on the device, but a remote control, which has a built-in magnet that will work on the back of the frame (though only in one spot very well), was a nice touch.

The app itself was a little less than intuitive, although not bad. Adding photos was a multi-step process (first add to album, then add album to frame). I was a little confused at first (in that I wasn't entirely sure if I did it correctly), but figured it out pretty quickly without having to consult the manual. I suspect most people would be able to handle this similarly.

Now, getting into the issues we had, and although it was mainly one thing, I consider it a big oversight on Nixplay's part.

There two main ways to upload photos. For simplicity within this review, I'll refer to these as "direct upload" (directly uploading a photo from a phone into the app/frame) and "cloud sync" (linking / syncing a cloud service, such as Google Photos, to the app/frame).

I really like the cloud sync function. I used a couple Google Photos albums with our frame and it worked great. The process to connect my Google Photos albums was quick and easy, and the photos showed up almost immediately. Assuming the link with other cloud services works as well, this is probably the best feature.

Where the cloud sync worked flawlessly, the direct upload from my phone into the Nixplay app turned out to be a terrible experience. The process to upload a photo from my phone to the app itself was actually relatively quick and easy. The app indicated that all my photos uploaded from my phone (a Google Pixel 4XL - 12.2 MP camera, 4032x3024 pixel resolution) had successfully uploaded into the app/Nixplay cloud storage, and upon assigning to our frame, also indicated that the photos were showing on the frame. A look at the frame itself proved otherwise. No matter what I did, the frame would not show photos that were direct uploaded.

I searched through the manual and online to find help for this issue. After trying/checking a few common errors and coming up short, I reached out to customer service. For their part, customer service was very friendly and patient. They also required patience on my part, as it took eight days to resolve the issue, frequently with 1-2 days between our back-and-forth e-mail conversations. It ultimately took customer service requesting my account login credentials to troubleshoot for them to identify the problem: my phone's photos were of too high resolution for the 1200 x 800 pixel display.

Now, at first this seems reasonable, but here's the problem: nearly every display (computer screen, phone, tablet, tv, etc.) that I've ever used will automatically resize a photo to fit the display screen, regardless of original size (for example, I often use my 4032x3024 pixel photos as background on my phone and computer screens, both well under that resolution). This is so common that I, and even Nixplay's own customer service, didn't think about that being an issue throughout over a week of troubleshooting.

Once the resolution size issue was identified, Nixplay's solution was to use a third-party app to resize all my photos before uploading to the Nixplay app.

The whole intent of this device is to quickly and easily share photos -- to our frame and the one to be gifted to the in-laws -- from our phone's photo album (which these days is the primary camera). If the frame can't handle standard photos from a cell phone without the need for the user to take the extra step to edit photos every time they want to upload, than what's the point? To me, this was more cumbersome than it's worth.

This issue was by far the most problematic, but an "honorable mention" for disappointing limitations is that in order for someone else (family, friend, etc.) to share photos to your frame, that person is first required to create their own Nixplay account, even if they don't have a frame themselves. They cannot just send an email to your frame (via a personalized, unique email address) without having created their own account. I assume this also means they can only send the photos by uploading them to their Nixplay account first, via the app or website. This may not be a problem for some, but to us it was a big annoyance and we would never want to ask all our family members and friends to create an account and/or download an app that they don't use themselves.

We ultimately decided to return both the purchased frames in preference for a brand which did not have the limitations of the Nixplay "Smart" frame. For the price of this frame I expected better and am happy with our decision to return these and go with an alternate brand.
44 people found this helpful
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Reviewed in the United States on March 23, 2024
Size: 10 inch (Black)Verified Purchase
Researched thoroughly before buying. My 80 year old mother loves hers and the ability for anyone to send her pictures at no cost

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CONDUA
5.0 out of 5 stars Really Good Frame and Great Product Support
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We had purchased several of these frames for Xmas 2022 and they have all worked great. But what I'm really happy with is the product support. Our frame just recently stopped working. Not sure why and I couldn't find anything on the internet to help with our model. I was close to tossing out, but then thought to see if there was a support link through Amazon. There was, so I sent an email and received a reply within the day. Once I provided serial number for our frame I received an email with step-by-step instructions and pictures on how to do a factory reset. Frame back up and running.
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Size: 10 inch (Wood)Verified Purchase
We got one of these gifted to us and then we proceeded to gift one of them to each set of grandparents as we have a new baby so they are able to see photos of him rather than just on their phones
One person found this helpful
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Mark Gilbert
5.0 out of 5 stars The best present I ever bought my wife.
Reviewed in Canada on March 18, 2022
So easy to set up. Our kids have the email address for the frame and send pictures all the time. Guests stand in front of it and just watch pictures go by. Great product.
Xeleenah
5.0 out of 5 stars Happy and satisfied!
Reviewed in Canada on February 24, 2022
Size: 15 inch (Black)Verified Purchase
I bought the 10 inch before. The screen is so small. Then I bought the 15 inch and I am happy and satisfied. Never really used the motion sensor because I use the smart plug for Google Alexa that I can shut off the power when we are not home.

On the 10 inch, SOME of the landscape pictures are full screen and some are not. The portrait seems small. But on the 15 inch, all landscape pictures are full screen and the portrait is bigger.
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Xeleenah
5.0 out of 5 stars Happy and satisfied!
Reviewed in Canada on February 24, 2022
I bought the 10 inch before. The screen is so small. Then I bought the 15 inch and I am happy and satisfied. Never really used the motion sensor because I use the smart plug for Google Alexa that I can shut off the power when we are not home.

On the 10 inch, SOME of the landscape pictures are full screen and some are not. The portrait seems small. But on the 15 inch, all landscape pictures are full screen and the portrait is bigger.
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2 people found this helpful
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