UPDATE June, 2018!!!!!Though it did take them six months, I have to give credit where it is due. A short while ago, I was contacted by a representative from Sony customer support. They stated that after reviewing the service request I had placed about my broken headphones (the request was placed about six months ago), they would be willing to replace the headphones free of charge. There was the caveat that I had to still have the broken headphones so that I could verify the serial number, but once I did, they sent me new ones in the mail within a few days’ time. I was not required to return the old ones, I was not required to pay shipping; I was not required to do anything other than fill out the minimal paperwork it took to verify that I was a purchaser.Though it was not in the timeliest of manners, I do appreciate that Sony is willing to stand by their products. Customer support was friendly and helpful, and the process was painless from beginning to end, once it had been started.While I can’t necessarily recommend this particular product, due to its questionable build design and high chance for failure, I can in good conscious recommend Sony products once more.Hopefully, Sony will improve the build quality of the next line of their Headphones, as other than its propensity for breaking, they are some of the best sounding, most comfortable headphones I have ever owned.Here’s hoping they don’t break again, and a big thanks to Sony for standing by their products!TL:DR: DO NOT BUY THESE HEADPHONES! They are comfortable to wear, even for long periods. They sound great if you like bass tuned headphones. Terrible durability and will break from gentle use after only a short time (under a year). No customer support; Sony refuses to stand by their products, which is unacceptable, especially with a price tag this high.Full Review:From the moment I got the Sony MDR-XB950B1’s I fell in love. They were inarguably the most comfortable headphones I have ever owned, the sound quality was fantastic if you like bass tuned headphones, and even the battery life when used wirelessly left me little room to complain. Why then, do I rate these headphones so poorly?The reason is, that after only about 7 months of wear, the headphones broke. They were extremely well cared for, but even with the gentle handling they received, due to a manufacturing issue, they did not have the durability for longtime use. For a pair of headphones that cost $200, that is an unacceptable lifespan.I’ll include some images to show what I am talking about, but allow me to explain it here as well.For reasons I can only speculate at, there is a channel that is carved out on the rear side of the arms that hold the ear cups. I can only assume this is for a wire channel on one side, and they chose to make it symmetrical. Regardless of the reason, this is also a flex point, as tension will be placed on this hollowed out arm every time that you spread the headphones to put them on your head. For me, this is exactly where the headphones broke, as the hollowed out space compromises the strength of the plastic.Again, at the price tag that these ring in at, I cannot in good conscience recommend them to anyone, as you will likely be looking for a new pair of headphones again in a little over half a year.Now, it is possible that this is somewhat of an isolated incident, and that I simply received a defective pair. However, that does not excuse the next issue. If you do purchase these, and if they do break, you are on your own. When they failed I called Sony, being that they were still under warranty, and was informed that this was not something that the warranty covered. So, a manufacturer defect is not something the warranty covers? This leads me to believe (with a faint amount of sarcasm) that that warranty, or the extended warranty, is only good if the driver inside dies within the first week or so. After that, they won’t touch them.This was extremely disappointing, as I used to love Sony products, and would even recommend them over competitor’s products to my friends and family. However, it seems that at this point they have lost all pride in their craft, and refuse to stand by their products. I’ve had better customer experiences with brands like Logitech than Sony in recent years, and for a company that I used to respect so much, that’s very sad.I can’t explain how much I wanted to give this product a five star rating, as I did love them for the time that I had them. However, with the lack of longevity that these boast, and the refusal from Sony to stand by their products, I cannot recommend this, or any other product that they make. Unless something major changes, I will likely be looking for alternatives to Sony products in the future, and though it pains me to say it, I recommend you do the same.