Wireless Type | 802.11a/b/g/n |
---|---|
Number of USB 2.0 Ports | 2 |
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Ships from: Amazon Sold by: Lags Electronics
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Ships from: Amazon Sold by: WifiMarket
TP-Link TC-W7960 DOCSIS3.0 300Mbps Wireless WiFi Cable Modem Router for Comcast XFINITY, Time Warner Cable, Cox Communications, Charter, Spectrum
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | TP-Link |
Internet service provider | Time Warner Cable, Xfinity, Cox, Charter, Spectrum |
Connectivity Technology | Wi-Fi |
Compatible Devices | Personal Computer |
Total Ethernet Ports | 4 |
About this item
- Eliminate Your Cable Modem Monthly Rental Fee
- Item is Cable Modem Router and great with Cable Internet plans up to 150Mbps
- Certified for XFINITY from Comcast, Spectrum (Including Charter, Time Warner Cable, and Bright House Networks), Cox, Suddenlink, Mediacom, and WOW
- Game, stream, and download at Wi-Fi speeds up to 300Mbps
- Up to 343Mbps download and 143Mbps upload speeds (based on cable provider’s service)
- Channel bonding of up to 8 downstream and 4 upstream channels
- Industry-leading 2-year warranty and unlimited 24/7 technical support
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Top Brand: TP-Link
Product Description
Save yourself monthly rental fees and enjoy reliable Wi-Fi in your home with the TC-W7960. The 2-in-1 device works as both a cable modem and a router, replacing your ISP�s rental modem while also creating strong Wi-Fi for your home. The TC-W7960 sets up easily, and its 8x4 channel bonding keeps your connections reliable so you can game, watch movies, and download files without slowing down your network. Frequency Range: 2.4GHz; Interface Available: 4 x 10/100/1000Mbps RJ45 LAN Ports 1 Coax Port 1 USB 2.0 Port; Internal Memory: 16 MB flash and 128MB DDR3 SDRAM; System Requirement: Windows 10/8.1/8/7/Vista/2013/2008 OS X 10.4 or later (Ethernet Connection Only) UNIX and Linux; Wireless Standards: IEEE 802.11n/g/b 2.4GHz
Compare with similar items
This Item TP-Link TC-W7960 DOCSIS3.0 300Mbps Wireless WiFi Cable Modem Router for Comcast XFINITY, Time Warner Cable, Cox Communications, Charter, Spectrum | Recommendations | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -8% $119.99$119.99 Typical: $130.93 | -8% $109.99$109.99 List: $119.99 | $180.01$180.01 | -31% $131.94$131.94 List: $189.99 |
Delivery | Get it as soon as Sunday, Mar 17 | Get it as soon as Sunday, Mar 17 | Get it Mar 18 - 20 | Get it as soon as Sunday, Mar 17 |
Customer Ratings | ||||
Easy to install | 4.2 | 4.2 | 4.4 | 4.2 |
WiFi signal | 3.4 | 3.6 | 3.9 | 3.7 |
Tech Support | 3.2 | 3.3 | 3.5 | 3.3 |
Easy to use | 4.3 | — | 4.4 | 4.6 |
For gaming | 3.1 | — | 4.5 | — |
Sold By | Lags Electronics | Amazon.com | My Grand Exchange | Amazon.com |
connectivity tech | Wi-Fi | WAN | Cable | Ethernet |
ethernet ports | 4 | 2 | 2 | 2 |
number of ports | 2 | 3 | 6 | 2 |
data transfer rate | 300 megabytes per second | 1.4 gigabits per second | 6 gigabits per second | 10 gigabits per second |
max downstream rate | 686 megabits per second | 1400 megabits per second | 686 megabits per second | 10000 megabits per second |
max upstream rate | 143 megabits per second | 246 megabits per second | 1 gigabits per second | 232 megabits per second |
What's in the box
From the manufacturer
Product Specifications:
- Up to 300Mbps Wi-Fi on 2.4GHz.
- 4x Gigabit LAN Ports.
- 1x USB 2.0 port.
- 2x Internal Antennas.
- 8x4 Channel Bonding.
- CableLabs-certified DOCSIS 3.0.
A 2-in-1 Networking Solution
Save yourself monthly rental fees and enjoy reliable Wi-Fi in your home with the TC-W7960. The 2-in-1 device works as both a cable modem and a router, replacing your ISP’s rental modem while also creating strong Wi-Fi for your home. The TC-W7960 sets up easily, and its 8x4 channel bonding keeps your connections reliable so you can game, watch movies, and download files without slowing down your network.
Features and Benefits
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Fast Wi-Fi and 8x4 Channel Bonding- The TC-W7960 uses N300 Wi-Fi to connect to more of your devices at the same time while keeping all of your connections running smoothly. - Additionally, the cable modem router uses DOCSIS 3.0 technology and 8x4 channel bonding to increase its throughput, meaning faster overall speeds for your devices. |
No Rental Fees- Owning your cable modem router saves you the fees charged by many ISPs for renting their networking equipment. - Thanks to the monthly savings it brings, the TC-W7960 can ultimately pay for itself. |
Guest Network and Parental Controls- The TC-W7960’s Parental Controls let you manage when and how connected devices can access the Internet. - The cable modem router’s Guest Network feature provides visitors with Wi-Fi access separate from your main network. |
Features
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ISP Compatibility- The TC-W7960 is compatible with major cable ISPs, including XFINITY from Comcast, Cox, Spectrum, and more. - Compatible with cable internet plans up to 150Mbps.* *Actual cable internet uplink and downlink speeds will vary according to your cable provider, MSO provisioning, and the speed tier of your subscription. |
Simple SetupThe TC-W7960 gets up and running easily. Just follow its simple setup instructions online or give your ISP a call for help with installation. |
High-Speed Wired ConnectionsA USB port makes it easy to connect an external drive to the router for sharing files and media across your network. And you can create fast, reliable connections with your high-performance devices using four Gigabit Ethernet ports. |
Trusted BrandOur world class R&D team, streamlined vertical manufacturing and strict quality control have enabled us to consistently create exceptional high-quality products for the last 22 years. |
TC-W7960 | Archer CR700 | CR1900 | |
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Operating Style | Cable Modem Router | Cable Modem Router | Cable Modem Router |
Channel Bonding | 8x4 | 16x4 | 24x8 |
Downstream Data Rate | Up to 343Mbps | Up to 680Mbps | Up to 1Gbps |
Wireless Speed | N300 | AC1750 | AC1900 |
Comcast / Xfinity | Up to 215Mbps | Up to 373Mbps | Up to 642Mbps |
Spectrum (Charter, TWC, Bright House) | Spectrum Internet | Spectrum Internet | Spectrum Internet |
COX Communications | Preferred 100 | Ultimate | N/A |
Suddenlink Communications | Internet 100 | Internet 400 | Internet 400 |
Mediacom Cable | Internet 200 | Internet 200 | Internet 200 |
WOW | Internet 100 | Internet 100 | Internet 100 |
Looking for specific info?
Product information
Technical Details
Brand | TP-Link |
---|---|
Series | Modem Router |
Item model number | TC-W7960 |
Operating System | Windows 10/8.1/8/7/Vista/2013/2008, OS X 10.4 or later (Ethernet Connection Only) UNIX and Linux |
Item Weight | 3.2 ounces |
Product Dimensions | 8.17 x 5.86 x 2.87 inches |
Item Dimensions LxWxH | 8.17 x 5.86 x 2.87 inches |
Color | Black |
Manufacturer | TP-LINK USA |
ASIN | B01EO5A3RQ |
Is Discontinued By Manufacturer | No |
Date First Available | April 23, 2016 |
Additional Information
Customer Reviews |
4.0 out of 5 stars |
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Best Sellers Rank | #34,388 in Computers & Accessories (See Top 100 in Computers & Accessories) #61 in Modem Router Combos |
Warranty & Support
Feedback
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of installation of the modem. However, some customers have reported issues with quality and booting. They say the product is cheaply made and has poor engineering. Customers are also disappointed with the signal. Customers disagree on performance, connectivity, value, and speed.
AI-generated from the text of customer reviews
Customers find the installation process of the modem to be easy. They mention that it works as expected, the activation process was easy with Time Warner cable, and that the mode is small and easy to use. They also appreciate the ease of connection, with the card that has all your mac and password information. Overall, customers are satisfied with the ease and convenience of installation.
"...Good- Easy to set up- Works out of the box with Comcast/Xfinity-..." Read more
"...I am very pleased and impressed. Connection was a breeze with the card that has all your mac and password and serial number on it...." Read more
"...In summary:- Easy to install and easy to setup- Strong wifi signal- Works perfectly with Comcast-..." Read more
"...Setup: Its very easy to follow instructions, basically you plug it in, and plug there cable, wait for all the lights to be solid, then either your..." Read more
Customers have mixed opinions about the performance of the modem. Some mention that it works well, while others say that it doesn't always work. The quality of the product is very good, and it works perfectly with Comcast. However, some customers say that the performance is flaky and it malfunctions intermittently. They are having problems running Netflix on their Xbox One S with this modem/router combo, and even rebooting it doesn’t work.
"...It goes beyond providing my needs for all my devices. Excellent quality and performance." Read more
"...So, I have now paired it with a Google WiFi Router and the pair works perfectly now to give me reliable and fast wifi internet all over my home...." Read more
"I am having problems running Netflix on my Xbox One S with this modem/router combo...." Read more
"...I know my house is large, but it ain't that large!!! This little thing is cool...." Read more
Customers are mixed about the value of the modem. Some mention that it's good for the price, a great savings for them, and much cheaper than buying a separate modem and router, or renting equipment from Comcast. However, others say that it is not worth it, and that it paid for itself in 3 months.
"Affordable combination modem and Wi-Fi router - much better than renting it from the cable company...." Read more
"...It has HD due crystal clear pictures and sound, excellent purchase through Amazon. Working good on my internet phone...." Read more
"...off and on usually works, but that's already an unacceptable inconvenience for an expensive product when there's no reason for it to lose connection...." Read more
"...company was charging me per month, this router has been a great choice to save me money--it paid for itself in 8 months." Read more
Customers are mixed about the speed of the modem. Some mention that it has great speed, while others say that it becomes very slow or out of service in a period of usage. Some customers also mention that the model connects alot quicker upon power up than their past ZyXEL and Arris modem, and that it comes with a quick delivery. However, some customers also say that the product struggles to keep up with even simple YouTube music clips on wireless, and it takes about 2-3 minutes to reboot.
"...That was it. I'm now surfing the internet wirelessly again with great speed...." Read more
"...have the best range, my apartment is pretty small and my phone is struggling to load things when I'm in the half bath attached to my room, but that..." Read more
"...Works out of the box with Comcast/Xfinity- Good speed (more than what Comcast provides with my level of subscription)Bad-..." Read more
"...system is gone, I can use my tablet way down in my backyard, everything is faster, and it'll pay for itself in eight months...." Read more
Customers are mixed about the connectivity of the modem. Some mention that they have had no issues with connectivity, while others say that the wired connections are fine and works with multiple devices no problem. However, some customers say that they had trouble connecting Alexa devices and the router would not connect to the internet.
"...is a little bit annoying is that the Netflix app on my Xbox One won't connect properly when the Xbox is directly connected via ethernet or on the..." Read more
"...No dropped connections unless I go all the way to the end of my driveway to the mailbox (about 200 feet from the router)...." Read more
"...Wifi worked fine but it would not connect to the internet. I have Comcast. They spent hours on the phone trying to make it work...." Read more
"...It does fine for wired connections. No issues at all there. But who uses wires anymore?..." Read more
Customers have issues with the signal of the modem. They say that the WiFi connection speed is lower than the wired connection, it is horribly unreliable, and it randomly drops the Internet connection. Some customers also mention that the router can only process data rates at approximately 300 Mb, and that it's hard to get Apple devices to connect and stay connected.
"...Last week, it started dropping its signal every 10-15 minutes. Now that I work from home, I couldn't take it anymore...." Read more
"...WiFi connection speed were lower than the wired connection..." Read more
"...We live in about a 1000 square foot apartment and have never had connectivity issues...." Read more
"...I installed it, set it up, and I reached the same fate. The internet speed is the same. Both products are just bad. Don't believe me?..." Read more
Customers are dissatisfied with the booting process of the modem. They mention that it constantly reboots and needs to be reset. Some customers also report that the WiFi kicks off and needs reset. Overall, customers are not happy with the product's booting processes.
"...it can't obtain or parse some data sent by TWC and kind of reboots every minute. This happens until approx...." Read more
"...The new one had the same challenge, 12 hour reboot plus the additional benefit that you could get wireless right next to the device but the signal..." Read more
"...While streaming on a Roku or Firestick, the show will just stop, try to load, then comes up with a message that the connection has been lost...." Read more
"...great and we never have problems with speed but sometimes, it needs to be reset to get the Wifi to work." Read more
Customers are dissatisfied with the quality of the modem. They mention that it's defective, poorly engineered, and cheaply made. Some customers also report that the mode m shorts out and will not turn back on.
"...The internet speed is the same. Both products are just bad. Don't believe me?..." Read more
"It was defective, although I'm sure just the one I recurved if other reviews are indicator...." Read more
"...This might be due to the bad hardware...." Read more
"...look, slim on the edges and little wider in the middle, fits with my furniture more than the bulky Comcast modem..." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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I was concerned I wouldn't be able to make it work properly, I'm tech savvy in the respect that I can handle SEO an onlne marketing.. but technical issues that run the gamut of hooking things up are not my thing. I'm a plug and play kind of girl (Mac user).. so I'm very accustomed to plugging in things and I'm done. I was worried about the setup process. But, I opened the box, followed the one sheet instructions and BOOM I'm connected. Here's what I did:
1. Opened the box and connected the coax cable from my infinity router into the back of the TP Link
Right out of the box - I appreciated how much smaller the unit was in comparison to the large and clunky Xfinity wifi/modem
2. Plugged the power cord in
3. Pressed the small button beneath the power cord to turn the router on.
4. Although my personal computer is a Macbook Air (no ethernet port). My work laptop is a Dell.. so I plugged the ethernet port into that.
5. The one sheet instructions led me to the TPLink site where I logged in (username: admin/password: admin)
6. I waited for all of the lights to light up. (They are not bright.. the lights are no brighter or intrusive than the light on my AppleTv)
7. When I unplugged my ethernet and was wireless, when I tried to go to a web page I was taken to the Xfinity setup page.
8. Entered my Xfinity username and password
9. Xfinity told me I was done and connected.
Things got slightly tricky for me when I went back in to change my Wireless name and password. But I quickly realized it made more sense to change the wireless name and password while connected via the ethernet cable.
That was it. I'm now surfing the internet wirelessly again with great speed. I live in the city with tons of routers around me and I'm experiencing no issues or slow downs. I was also able to connect my work laptop to the wireless network via a VPN with no issues.
If I could set this thing up... anyone can! It took me about 20 minutes.
Have had it for more than 12 months now, so it more than paid for itself. However, wifi connections kept getting dropped. So, I have now paired it with a Google WiFi Router and the pair works perfectly now to give me reliable and fast wifi internet all over my home.
— Original Review Follows —
Summary
I bought this because it was cheaper than 12 months of rental from Comcast.
Good
- Easy to set up
- Works out of the box with Comcast/Xfinity
- Good speed (more than what Comcast provides with my level of subscription)
Bad
- I had to reset this every few days when my wifi devices get discounted
- WiFi connection speed were lower than the wired connection
NOTE: As my name implies, I intend to update my reviews throughout the lifetime of this product. I will update this review with changes I experience with this product as I encounter them. Thank you for reading.
Let's talk about the product:
I used the Comcast speed test on various occassions, and the FASTEST wi-fi speed was 10 mbps, and USUAL wi-fi speed was around 1-3 mbps. MY INTERNET PLAN WITH COMCAST OFFERS 250 mbps. I know that wi-fi speed won't ever be as fast as ethernet speed, so maybe I would expect half of 250? But OH MY GOD, I pay $80 for high speed internet and with this router, I'd be better off with dial up.
The terrible customer service:
I discussed with customer service about the issue and they concluded that it was a defect IN NOVEMBER 2016. From Nov. 2016 until now, I have talked to pretty much ALL of their cust. reps. asking them where is my router? Can I have a tracking number for the replacement? Etc. etc. Customer service is so useless. They won't give you an answer, say they will talk will their higher-ups and will get back to you, and will never e-mail you back, and when you email them they won't respond, so you have to talk to a new rep and explain the problem over and over again.
Today, March 08, 2017 is when I finally got my replacement from TPLINK. I installed it, set it up, and I reached the same fate. The internet speed is the same. Both products are just bad. Don't believe me? My friend has the same router, which swayed me to buy the same one, and she experiences slow internet and lots of trouble, and wants to return it. We both bought the 2 year warranties accompanied by ours but TPLINK is making it so hard to refund our money back for their disfunctional item.