Jitterbug Smart2 unlocked, 32gb, No-Contract Easy-to-use Smartphone for Seniors by GreatCall,Black
Brand | GreatCall |
Model Name | Jitterbug Smart2 |
Wireless Carrier | Unlocked |
Operating System | android |
Cellular Technology | 4G |
Memory Storage Capacity | 32 GB |
Connectivity Technology | Wi-Fi |
Color | Black |
Screen Size | 5.5 Inches |
Wireless network technology | Wi-Fi |
About this item
- Large touchscreen makes it even easier to read. The 13.0 Megapixel built-in camera with flash has easy-to-use photo sharing.
- Simple menu organized in a single list with large letters and icons makes it easy to navigate. Our simplest smartphone ever!
- Easy-to-use smartphone with exclusive features that are only available on the GreatCall network. Activate with GreatCall by phone or on the GreatCall website.
- No contracts or cancellation fees with dependable Nationwide coverage. Affordable, flexible plans with data as low as $17.48 A month.
- Award-winning, 100% U.S.-Based customer service and support. Turn your phone into a personal safety device with exclusive health and safety services.
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Product Description
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Simple list-based menuEverything you want to do is organized in a single list on one 5.5” screen with large, legible letters and numbers. |
Voice typingTexting has never been easier. Just speak into the smartphone and your message will appear on the screen. |
Video chatWith a built-in front-facing camera and pre-installed apps, the Jitterbug Smart2 is perfect for video chatting. |
Camera with LED flashTake photos wherever you go. The 13MP camera makes it easy to share your life with family and friends. |
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Mobile Internet accessTurn-by-turn directions, social media, live news updates, music, videos and much more, all at your fingertips. |
Nationwide coveragePowered by the nation’s most dependable wireless network. No long-term contracts or cancellation fees. |
U.S.-based customer supportLively is here for you with 100% U.S-based customer support including activation, billing and technical support. |
How-to cards and videosWhether this is your first smartphone or you're ready for advanced features, Lively's Support Center can help. |
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Lively Urgent ResponseAccess to IAED-Certified Agents who will get you the help you need in any emergency, big or small, 24/7. |
Urgent CareSpeak with a nurse or doctor from the comfort of your own home with no appointment or co-pay necessary. |
Lively Link appCaregiver app gives your loved ones peace of mind by keeping them updated on your health and safety. |
Lively RidesJust press “0” to get a ride from Lyft, the national ridesharing company. It’s more convenient and affordable than a taxi. |
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Product information
Product Dimensions | 5.98 x 0.33 x 3.03 inches |
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Item Weight | 4.6 ounces |
ASIN | B07GS1V652 |
Item model number | 5049SJBS2 |
Batteries | 1 Lithium Ion batteries required. (included) |
Customer Reviews |
3.7 out of 5 stars |
Is Discontinued By Manufacturer | No |
OS | android |
RAM | 32 GB |
Connectivity technologies | Wi-Fi |
Display resolution | 1280 x 720 pixels |
Other display features | Wireless |
Human Interface Input | Touchscreen |
Other camera features | Rear |
Form Factor | Slate |
Color | Black |
Battery Power Rating | 2 |
Whats in the box | USB cable, Quick start guide, Wall charger, Smartphone, User guide |
Manufacturer | GreatCall |
Date First Available | August 22, 2018 |
Memory Storage Capacity | 32 GB |
Standing screen display size | 5.5 Inches |
Weight | 0.29 Pounds |
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What's in the box
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of use of the cellular phone. They say that it is perfect for the elderly and has a service like'medical alert' for peace of mind. That said, some complain about the battery life and service. They also differ on sound quality, value, and size.
AI-generated from the text of customer reviews
Customers like the ease of use of the cellular phone. They mention that the features are great, the phone is simple, and easy to set up. They also like the helpful videos on how to set things up on the phone, the reasonable price, and the great tech support. The phone keys are simple to call, and they give you a good booklet to start you off with.
"...It is easy to navigate and the instructions are easy to follow. Customer service was IMMEDIATE and it was a no hassle experience...." Read more
"...First cell phone seemed to work great and had no problems setting it up and it work about four days until we received a call on it and we found out..." Read more
"...It just takes a while to figure out...." Read more
"...Summary: Pros -- great, inexpensive relatively easy-to-use smart phone with truly epic call clarity...." Read more
Customers like the elderly. They say the phone itself is perfect for seniors, or anyone else in fact. They appreciate the easy tech phones for the elderly, and the service like the medic alert.
"...The phone itself is perfect for Seniors or anyone else in fact. The Greatcall Tech Support is one of the best I've experienced...." Read more
"We purchased this phone because of the Senior friendly features...." Read more
"...hours or a full day or so!!! Also they are not trained to speak to elderly people .. I was activating this phone for my dad strictly so that I..." Read more
"Lively smart 2 is great for anyone not really tech savvy. Easy to use and I especially love voice texting...." Read more
Customers are mixed about the value of the cellular phone. Some mention that it is worth the money and bill, while others say that the plan costs are very high, the $35 activation fee, and the monthly bill becomes too much.
"...I also like that you are not locked into any plan. It is very inexpensive. I pay about $30 a month for minutes and data...." Read more
"...The Jitterbug smart 2 cellphone is a junk phone and Great Call is a lousy company and overpriced to boot. I don't recommend the phone or the company...." Read more
"...6. The phone is cheap. You can get one from Amazon for about $75.Now, here are some things that are not so great...." Read more
"Seems to be a decent phone and easy to use but customer service is the worst took me 3 phone calls and several hours to get it activated...." Read more
Customers are mixed about the sound quality of the cellular phone. Some mention that the speaker feature and was able to hear very well at least in a quiet home, while others say that the sound is too low, no body can hear me, and the phone sucks. It only records half time and makes terrible noises, and has black outs.
"...I knocked off a couple of stars for the maximum volume department. The phone was ok for normal hearing persons but NOT FOR HEARING IMPAIRED...." Read more
"...In addition, the ring tone is loud enough for anyone to hear and it is easy to type, if you need to...." Read more
"...The sound was terrible so it was not worth keeping and I sent it back." Read more
"...I used the speaker feature and was able to hear very well at least in a quiet home setting. not sure yet how it works outdoors with noise...." Read more
Customers are mixed about the size of the cellular phone. Some mention that the text and numbers are large, making it easy to use. However, others say that the print is just as small as other smartphones, and the keyboard is a bit tiny.
"...These Icons are "larger enough" so I hit what I want and not every other thing; the menu is right in front of you; they give you a GOOD BOOKLET to..." Read more
"I love the size, the easy to read, and use buttons, and the durability. It was frustrating getting the 'phone activated; I had to make 3 calls..." Read more
"...The screen is easy to read altho the keyboard is a bit tiny and I've spelled words in ways I've never done before!!..." Read more
"...While the menus were great and text large enough for seniors. I knocked off a couple of stars for the maximum volume department...." Read more
Customers are dissatisfied with the performance of the cellular phone. They mention that it does not work well in their home, has a hard time getting auto Android working in their vehicle, and has multiple issues with it. The performance is clunky and the phone works sometimes but not always. It took them three phone calls and several hours to activate the phone, and it cannot be used with any car.
"...We paid for the unlimited plan for calls, texts and Data and two of the three don't work and this time, I called Customer service & Tech support and..." Read more
"...customer service is the worst took me 3 phone calls and several hours to get it activated...." Read more
"...It is working very well so far. I have alot more functions, Apps, etc. to deal with...." Read more
"...Text messages delayed for over 24 hours, spotty service, voicemail doesn't usually work, and certainly doesn't work with the touch and go type of..." Read more
Customers are dissatisfied with the battery life of the cellular phone. They mention that it is too short and needs to be charged everyday. Some say that the battery dies over night and discharges a little quicker than expected.
"...There does seem to be a need to charge everyday, as oppose to the little flip phones...." Read more
"...2. The battery capacity is not fabulous. Dad needs to charge his phone every night, and he is not using it all the time...." Read more
"...The battery does run down rather quickly even when the phone is not in use. I just keep it charged all the time now which isn't a problem...." Read more
"...I noticed how much faster it is immediately. I was having problems with the limited memory on the older phone. This has double the memory...." Read more
Customers are dissatisfied with the service provided by the cellular phone. They mention that the GreatCall service is bad, the customer service is spotty, and the setup with GreatCcall is frustrating. They also say that the phone and the associated service is essentially a scam and that it takes too many steps to call someone. They say that Jitterbug is not a senior friendly service and that the voicemail doesn't work.
"...2. Customer service is spotty...." Read more
"Seems to be a decent phone and easy to use but customer service is the worst took me 3 phone calls and several hours to get it activated...." Read more
"...Text messages delayed for over 24 hours, spotty service, voicemail doesn't usually work, and certainly doesn't work with the touch and go type of..." Read more
"...There should be one of their video tutorials.Too many steps to call someone, especially for older people. Here is an example:..." Read more
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Here are the things that I think are great about this phone:
1. It has REALLY excellent clarity for phone calls. My Dad can hear me better on the phone than he can when I am standing directly in front of him. This is the first time in years that we have been able to have actual, back-and-forth phone conversations. It's practically a miracle. I read a review from PC Magazine that complained that the Smart2 was not loud enough, but with my Dad, louder just makes sounds more indistinct. What he needs is clarity, and that's what he gets from this phone.
2. It is easy to send and receive texts on. The fonts are large and clear, and the keyboard is easy to use, with practice. For someone like my Dad, who has NEVER used a smart phone or a computer, the touch keyboard was challenging at first, but he's getting much better as he uses it.
3. It has a text-based, rather than an icon-based interface. For Dad, this made a big difference. He was totally flummoxed by the icons when he looked at my IPhone, but the text-based interface makes sense to him.
4. Great Call, which is the plan provider for the Smart2, piggybacks on the Verizon network, which is the only network that works reliably in the area where we live.
5. You do NOT have to get the health services portion of the plan. The Smart2 has a red 5* button at the bottom of each screen. If you get the health services plan, pressing and holding the 5* button connects you to a Great Call service that listens to your problem, determines the proper response, and either resolves it or contacts the appropriate emergency responder. If you do NOT get the health plan, pressing and holding the 5* button connects the user directly with 911, which for my Dad is actually more useful than having to go through Great Call.
6. The phone is cheap. You can get one from Amazon for about $75.
Now, here are some things that are not so great.
1. You are stuck with Great Call as the plan provider, so you cannot just add this phone to your existing Verizon plan. The Great Call plans are expensive. My Dad spends very little time making and receiving calls, and doesn't use email, so I got him a minimal monthly plan that includes 200 minutes of voice calling, 300 texts, and 100 MB of data, for $31 including taxes and fees. There is an unlimited voice and text plan that includes some data for about $60 including taxes and fees. This would be OK for folks who already have in-home internet and can get most of their data via Wi-Fi, but for others like my Dad, he'd go through 100MB pretty quickly if he was using a few apps and email.
2. Customer service is spotty. It took me four phone calls over two days to get Dad's account set up, partly because I had to have Dad available to authorize a) his credit card information, and b) having me set up as the contact person for his account. Some Great Call representatives were good, others not so good. Most annoying of all, though, were the two times I called and tried to reach the sales department, which is who you need to talk to to activate the phone (by the way, $35 activation fee if you get the phone anywhere other than through Great Call). The recording for the sales department said that it was closed, even though I was calling within normal business hours. In order to actually reach the sales department, I pressed 1 for "yes" when the recording asked me if I wanted to respond to a survey, and I was then connected to the sales department. I can't explain that, but it was frustrating.
2. The battery capacity is not fabulous. Dad needs to charge his phone every night, and he is not using it all the time.
Summary: Pros -- great, inexpensive relatively easy-to-use smart phone with truly epic call clarity. Cons -- expensive phone plan only available through Great Call.