Edit 03/16/2023: Their customer support and assistance is by far the best I have experienced! After a few more emails about the previous replacement unit they had shipped (see original review below), their support representative went way above anything I had expected and replaced the entire unit. The replacement is brand-new and works the way it should, quiet and smooth. Here's a company that really stand behind their product and is willing to work with a customer to make things right if given the chance. I certainly would purchase from them again.
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Original review:
Purchased this stand to get some exercise while the winter weather is too ugly to go outside. Never owned one before so I went for the less expensive unit. Works fine, easy set-up, easy to use, nothing fancy.
Problem came up about 2 to 3 months (approx 400 miles) later. Thing got really noisy, not just the expected tire noise. It started whining with a really noisy rumble that turned into loud scream as things got worse. Cranking the pedals by hand to observe, I also noticed the resistance wheel was wobbly and just screaming along even at low RPM. Not cool after 3 months of use. So, very disappointed there.
Contacted the seller by email and was very surprised to actually hear back from them within 24 hrs! A couple of emails back and forth to give them details they wanted and they sent out a replacement. Surprised again. Opened the box and noticed the unit had some wear marks on the aluminum roller. Hm. Used unit.
Swapped out the old screamer with the replacement unit and it was quiet. Nice. I figured I let them know I wasn't too happy about getting a used one and the customer service rep got back within 24 hrs again and we figured things out. Let's see how long this one lasts.
My opinion: The stand is ok for the price, nothing fancy, pretty basic. Quality is lacking, considering the resistance wheel (most likely bearings) died after 400 miles in less than 3 months. So, not too thrilled about the quality. Maybe 2 stars for that.
Customer support: Now that's a very pleasant surprise and not what one would expect from any company. Not only a response within 24 hrs but actually making an effort to make things right. For that I would rate 5 stars.
All in all - 4 stars, mainly because of their customer support.
Would I buy another one from them if I were to look for another stand? No, not that particular model. But I would consider another model from them just for the customer support.
| Brand | Sportneer |
|---|---|
| Color | Black |
| Material | Alloy Steel |
| Number of settings | 6 |
| Load Capacity | 300 Pounds |
| Frame Material | Alloy Steel |
| Wheel Size | 28 Inches |
| Bike Type | Road Bike, Mountain Bike |
| Resistance Mechanism | Magnetic |
| Product Dimensions | 22"L x 22"W x 15.5"H |
| Item Package Dimensions L x W x H | 23.74 x 19.57 x 8.66 inches |
| Package Weight | 9.24 Kilograms |
| Item Weight | 19.3 Pounds |
| Brand Name | Sportneer |
| Manufacturer | Sportneer |
| Part Number | Y23-86000-01 |
| Size | 22 x 18 x 6" |
