Top critical review
1.0 out of 5 starsExtremely poor quality, and even worse after sales service
Reviewed in India on 24 July 2020
This stove was purchased for a home used as a weekend residence. In 6 months, we have barely used it for 10-15 days. We could not go there during the lockdown. After about 2 months of not being able to use during lockdown, when we entered one day we discovered the complete glass top had shattered. Gas cylinder was switched off. Nothing has fallen on the glass--as is clear from the pictures, the entire glass top has simply shattered from the edges (if something heavy had fallen on the stove, glass would have broken in one place, but this is across all the four edges--the entire border has shattered!
There was no direct sunlight or any other heat source too. We discovered the entire kitchen had glass pieces on the floor and on the platform, etc -- we don't know what exactly happened, but there seems to have been some kind of sudden shattering of glass.
Prestige claims this glass top is toughened and shatterproof, so I don't understand how the glass top can dangerously break like this without anything falling on it. And shatter throughout all the four edges. Clearly, this product is either very poorly built or the materials used are of poor quality. It looks good, but a gas stove is about safety, not looks. And want more proof that Prestige doesn't believe in their own quality? The glass is claimed as toughened and shatterproof but is NOT covered under warranty.
And once you complain to Prestige to come repair the glass, they take FIFTEEN days to even forward the complaint to a service centre, who then asks for FIFTEEN MORE DAYS to get glass!!!! Which means for one month-plus you cannot even use the stove. Plus, the cost of the glass top is Rs 1900 plus taxes, more than one third the cost of the stove. This is nothing but LOOT. TERRIBLE QUALITY, POOR RELIABILITY AND NON-EXISTENT AFTER-SALES SERVICE!
If you still want to waste your money, go ahead and buy this product!
