You may read my prior notes. However, I noticed others had great luck contacting the manufacturer and getting a satisfactory resolution. Even though I was beyond the warranty period, I contacted them.
Their response was overwhelming. I provided my purchase information and pictures of the product, and they are sending me a new unit. Here is the response I received:
"Thank you for your prompt response and kind words regarding our customer service. As a result, we are shipping you a new MANGROOMER® ULTIMATE PRO Body Groomer immediately and completely free of all charges today, plus a FREE MANGROOMER® Essential Nose and Ear Hair Trimmer to show our sincerity. We hope this will make up for this inconvenience and do not worry about sending back the original unit, due that we do not want you to incur any further costs.
Also, we would greatly appreciate if you could remove or update your Amazon review since the current 2 star review greatly hurts our new products appearance to other customers.
Please feel free to contact us at any time with anything additional. We look forward to any feedback or suggestions you may have to help us serve you better in the future. Your satisfaction is our top priority.
"
Their immediate response and attitude implies that they do believe in their product, and I simply got a defect. For their response and offer to replace it immediately, I have to give them benefit of the doubt. I am going to raise my score to a 5. If I find problems later down the road, I will update my review.
12:46 PM 4/4/2014
I made this purchase Dec 4th, 2013. I have regretted it since January 2014.
I put a lot of effort into making this selection. I wanted a quality product that I could rely on. I made the wrong decision, so you can benefit from my comments.
First, it will not hold a charge for more than 3 days. Then, it's pulling the hair out, rather than cutting. If it's not fully charged, keep it away from your tenders.
The design seems so practical. But no matter how great the initial design is, if you under power it, you are never going to be happy. The battery is totally unreliable. I no longer trust it 24 hours after charging. I hate to trash it; because, it was expensive and I like the design. I also loved the idea that I could take it into the shower.
If you buy it, try and get the extra warranty. That way you can replace it after 3 or 4 months, when the battery is toasted.
12:52 PM 4/4/2014
I highly recommend trying this product. If you have a problem with it, they are going to make it right, regardless of a 60 or 90 day warranty. Contact the company by email and explain your situation. They did a great service to me and I get another chance to have Mangroomer, which was my first choice after a lot of research.
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There is a newer version of this item:
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From the manufacturer
MANGROOMER Ultimate Pro Body Groomer and Trimmer - Two Shavers in One!
Introducing the new MANGROOMER Ultimate Pro Body Groomer with Shock Absorber Multi-Functional Flex Neck and Body Groomer Head, 7 Settings Trimmer and bonus Power Burst button. It is the combination of 2 shavers into 1, enabling you to experience the best in body grooming comfort and convenience allowing you to easily groom, shave, style and trim all areas of your body including the underarms, shoulders, chest, legs, arms, stomach and groin. It can be used wet, dry or even in the shower. Some of the key features include our newest Shock Absorber Multi-Functional Flex Neck and Body Groomer Head which during body grooming, follows the contour of the intended area of the body for complete blade to skin contact, resulting in the ultimate shave in comfort and closeness.
MANGROOMER's Signature Power Brust Button, Hypoallergenic Stainless Steel Foil and Trimming Blades
We included the Power Burst Button to give you an added burst of power to shave and trim through extra thick and coarse body hair at any time you feel the need. Experience a close, smooth shave with the cutting edge hypoallergenic stainless steel blades and foil which are designed specifically for sensitive skin and to gently glide effortlessly over the skin preventing any irritation. Combined Trimmer / Foil blade design cuts both your long and short hair effortlessly to complete smoothness all in one fluid motion. For the areas you want to keep hair at a nice trimmed length, the adjustable 7 length settings trimmer does the job with precision. It’s lowest number 1 setting gets as close as 1/16th of an inch, which is ideal for styling and trimming areas of the body including underarms, chest, stomach, shoulders and groin where you want hair to be maintained, not shaved completely.The MANGROOMER Ultimate Pro Body Groomer is 100% waterproof which makes it convenient to groom, shave and trim your body hair in the shower or out, plus it is easy to clean just by rinsing with water and completely maintenance-free. Additional features are the ergonomic body design with a soft, rubberized grip allowing for maximum control, durability, and comfort during precision body grooming and trimming.
Benefits of Using the MANGROOMER Ultimate Pro Body Groomer
- Eliminating unsightly, overgrown body hair increases self-confidence and projects a more refined, masculine image to look and feel great.
- Your partner will appreciate a well groomed man.
- Trimming your underarm hair will help you to sweat less, plus help reduce body odor.
- Increase athletic performance and muscle definition by grooming other areas of the body like your chest, shoulders and stomach. Boxers, MMA fighters, football players, baseball players, triathletes, swimmers, cyclists, cross-fitters, bodybuilders and many more athletes manscape areas of their body to get that performance edge.
- Mangroom whatever feels good to you.
MANGROOMER Ultimate Pro Body Groomer Quick Reference
- Shock Absorber Multi-Functional Flex Neck and Body Groomer Head follow the contour of the body
- 7 length settings adjustable trimmer is ideal for styling and trimming areas of the body
- Wet/dry 100% waterproof
- Clean just by rinsing with water and maintenance-free
- Power Brust Button gives you an added burst of power
- Hypoallergenic stainless steel foil and trimming blades
- Ergonomic body design with a soft, rubberized grip
- Charge Indicator Light
Shock Absorber Flex Neck
Shock Absorber Multi-Functional Flex Neck and Body Groomer Head follow the contour of the body including chest, arms, legs, stomach, groin and underarms.
7 Length Settings Trimmer
7 length settings adjustable trimmer is ideal for styling and trimming areas of the body including underarms, chest, stomach, shoulders and pubic area.
Power Brust
Power Burst Button gives you an added burst of power to shave and trim through extra thick and coarse body hair.
Charge Indicator Light
Charge indicator light alerts you when the body shaver is charging and fully charged. The quick charge battery allows for easy and fast re-charging.
Look and Feel Great!
Eliminating unsightly, overgrown body hair increases self-confidence and projects a more refined, masculine image to look and feel great. Mangroom whatever feels good to you. Maintain Yourself!
Our Most Advanced Shaver Ever
What's in the Box: Ultimate Pro Body Groomer, power adapter, cleaning brush, charging stand, safety and operating instruction manual written in English, Spanish, French and German. The Ultimate Pro Body Groomer is backed by MANGROOMER’s full 2-year warranty.
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| Ultimate Pro Body Groomer | LITHIUM MAX Body Groomer | Professional Body Groomer | |
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| Customer Reviews | 620
| 59
| 96
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| Lithium Max Battery | ✓ | ||
| 2 Shavers in 1 | ✓ | ✓ | |
| Shock Absorber and Multi-Functional FLEX Neck | ✓ | ✓ | |
| PROPIVOT Head | ✓ | ✓ | ✓ |
| 7 Length Settings Adjustable Trimmer | ✓ | ✓ | |
| 3 Trimming Length Attachment Combs | ✓ | ||
| Hypoallergenic Stainless Steel Oversized Foil | ✓ | ✓ | ✓ |
| Power Burst | ✓ | ✓ | |
| Wet / Dry | ✓ | ✓ | ✓ |
| Rubberized Grip | ✓ | ✓ | ✓ |
Compare with similar items
This Item  MANGROOMER Ultimate Pro Body Groomer and Trimmer with Power Burst |  |  |  | |
| Price | Currently unavailable. | $99.99 | $69.99 | $44.96 |
| Price Per Unit | — | $99.99 / Count | $69.99 / Count | $44.96 / Count |
| Delivery | — | Get it as soon as Wednesday, Apr 3 | Get it as soon as Wednesday, Apr 3 | Get it as soon as Wednesday, Apr 3 |
| Customer Ratings | ||||
| Easy to use | ||||
| Battery life | ||||
| Value for money | ||||
| Sold By | — | MANGROOMER | MANGROOMER | Amazon.com |
| head type | Foil | Foil | Foil | Foil |
| special feature | Rechargeable | New Back Shaver with INTELLIMAX PRO BATTTERY System, 2 Shock Absorber Flex Heads, Power Hinge, Extreme Reach Handle and Advanced 2.7" Extra-Wide Blade Design | Adjustable Handle, Rechargeable, Interchangeable Trimmer Heads, Ergonomic Design, Lighted, Fast Charging, Portable, Slip Resistant, Cordless | Rechargeable, Portable, Cordless, Waterproof, Hypoallergenic, Ergonomic Design, Fast Charging, Washable |
| power source | Battery Powered | Battery Powered | Battery Powered | Battery Powered |
| number of blades | 1 | — | 2 | 1 |
| blade material | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel |
| weight | 1 pounds | — | 1 pounds | 481 grams |
