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Amazon Echo (2nd Gen) - Smart speaker with Alexa - Charcoal Fabric

Brand: Amazon

4.7 52,878 ratings

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Colour Name: Charcoal Fabric

Style Name: Amazon Echo

Amazon Echo connects to Alexa—a cloud-based voice service—to play music, make calls, set alarms and timers, ask questions, check your calendar, weather, traffic and sports scores, manage to-do and shopping lists, control compatible smart home devices, and more.
Just ask for a song, artist or genre from Amazon Music, Apple Music, Spotify, TuneIn and more. With multi-room music, you can play music on Echo devices in different rooms, available for Amazon Music, TuneIn and Spotify; Bluetooth not supported. Echo can also play audiobooks, radio stations, news briefings and more.
Call almost anyone hands-free including UK mobile and residential numbers (from UK only), other Echo devices, Alexa app and Skype. Link your Vodafone account to make and receive mobile calls. Instantly drop in on other rooms in your home or make an announcement to every room with a compatible Echo device.
New speaker with Dolby processing that fills the room with immersive, 360° omnidirectional audio, and delivers crisp vocals, deep bass, and clear highs at louder volumes.
With seven microphones, beam-forming technology and noise cancellation, Echo hears you from any direction—even while music is playing.
Just ask Alexa to control your compatible smart lights, switches, TVs, thermostats and more
Alexa is always getting smarter and adding new features and skills. Just ask Alexa to request an Uber, order a pizza, get train times, and more.

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Amazon Echo is a hands-free speaker you control with your voice. Echo connects to the Alexa Voice Service to play music, answer questions, make calls, send and receive messages, provide information, news, sports scores, weather and more. All you have to do is ask.

Echo is also an expertly tuned speaker that can fill any room with immersive sound. It has seven microphones and beam-forming technology so it can hear you from across the room – even while music is playing. When you want to use Echo, just say the wake word, “Alexa”, and Echo lights up and responds to your request.

Alexa....utterances

Play in every room

Want to play music on an Echo in another room? Now with multi-room music, you can tell Alexa to play across your Echo devices—available for Amazon Music, Apple Music, TuneIn and Spotify; Bluetooth not supported. Tell Alexa to play jazz in the kitchen, top pop in the living room, or play the same song downstairs. Learn more

Voice control your home

Use Amazon Echo to switch on the lamp before getting out of bed, turn up the thermostat while reading in your favourite chair or dim the lights from the couch to watch a film—all without lifting a finger.

Echo works with lights, locks, switches, TVs, thermostats and more from Philips Hue, WeMo, TP-Link, Sony, Hive, Nest, Samsung SmartThings, Netatmo, Tado° and more. Learn more about compatible smart home devices.

Connect with others

Instantly drop in on other rooms in your home or make an announcement to every room that has a compatible Echo device. Let everyone know dinner is ready, or remind the children that it’s bedtime. You can also stay in touch with friends and family with hands-free calling. Learn more about making calls with Alexa.

Far-field voice recognition

Tucked under the light ring is an array of seven microphones that use beam-forming technology and enhanced noise cancellation. The 2nd-generation Amazon Echo has improved wake-word performance to hear you ask a question from any direction—even in noisy environments or while playing music at loud volumes.

When you want to use Echo, simply say the wake word, “Alexa”, and Echo lights up and connects to the cloud, where the Alexa Voice Service recognises and responds to your request. Learn more about voice recognition on Echo.

Right

Left

Amazon Echo has thousands of skills and counting. Skills add even more capabilities such as ordering a pizza from Domino's, requesting a ride from Uber, tracking your fitness with Fitbit, getting recipe suggestions from Recipedia, and more. Create your own personal skills and custom responses with Alexa Skill Blueprints. To enable new skills, just ask Alexa.

New skills are being added all the time. You can also see ratings and reviews to learn what other customers are saying about the thousands of skills available in the Alexa App. Discover and enable skills

Better with Prime

Echo is even better with Prime. Order millions of products using only your voice - all voice orders include fast, free shipping, and Alexa can even track your delivery for you.

Prime members can also use their Echo to stream over 2 million songs with Prime Music. Learn more

Alexa, order coffee.

Always getting smarter

Alexa—the brain behind Amazon Echo—updates through the cloud automatically and is continually learning, adding new functionality and skills. The more you use Echo, the more it adapts to your speech patterns, vocabulary and personal preferences.

We’ve recently added Alexa calling and messaging, multi-room music and reminders, along with skills from third-party developers. Explore more things to try with Alexa

Alexa, where's my stuff

Suit your style

Customise your Echo for any room, available in a range of fabrics and finishes. Learn more

Technical Details

Amazon Echo

Size	148 x 88 x 88 mm
Weight	821 g Actual size and weight may vary by configuration and manufacturing process
Wi-Fi Connectivity	Supports 802.11 a/b/g/n. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
Bluetooth Connectivity	Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo or from Echo to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported.
Audio	2.5” woofer and 0.6” tweeter
System Requirements	The Alexa App is compatible with Fire OS, Android and iOS devices and also accessible via your desktop browser. Certain skills and services are subject to change, may not be available in all areas and may require separate subscriptions or other fees.

Warranty and Service

Amazon Echo (2nd Generation) is sold with a limited warranty of one year provided by the manufacturer. If you are a consumer, the limited warranty is in addition to your consumer rights, and does not jeopardise these rights in any way. This means you may still have additional rights at law even after the limited warranty has expired (for further information on your consumer rights, click here. Use of Amazon Echo is subject to the terms found here.

Included in the Box

Amazon Echo, Echo Shell, power adaptor/cable (1.8 m), Things to Try card and Quick Start Guide.

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Customer reviews

4.7 out of 5

52,878 global ratings

How customer reviews and ratings work

Customers say

Customers like the quality, sound quality, ease of set up, and music of the digital device. For example, they mention it's competent as an all-rounder, has better bass at lower frequencies, and is loud enough to fill the room. Some appreciate the value, entertainment value, and gift-giving possibilities. That said, opinions are mixed on the value and entertainment value.

AI-generated from the text of customer reviews

9,328 customers mention8,432 positive896 negative

Customers are satisfied with the quality of the digital device. They mention that it's competent as an all-rounder, impressive, and useful. They appreciate the smart features and functionality around the house. Some say that Alexa generally works well, but still triggers unexpectedly due to TV, radio, or other sources. Overall, customers say that it has improved their quality of life.

"...I have it on top of a large stand mounted speaker and it works fantastically. It fills the room and now have no issues with the sound quality...." Read more

"...Speech recognition is amazingly good and the responses are usually quck and accurate with my known location producing local weather and traffic..." Read more

"...as it is, it is a small but heavy unit which gives the feel of good build quality and a decent speaker, however it is a smaller unit a little bigger..." Read more

"...Amazon Echo 2nd generation: To say I have been blown away by this marvellous, small, intelligent appliance would be a huge understatement...." Read more

7,007 customers mention6,473 positive534 negative

Customers are satisfied with the sound quality of the digital device. They mention that the speakers and enclosure are limited in size, but the sound is good and loud enough to fill the room. They are also happy with the speakers, microphone, and voice sound quality.

"...It fills the room and now have no issues with the sound quality. For the cost and functionality that it provides the sound is excellent to my ear...." Read more

"...Sound quality is pretty good considering the limited size of speakers and enclosure; pretty close to my mains powered DAB radio...." Read more

"...I was actually surprised on the sound quality being as good as it is, it is a small but heavy unit which gives the feel of good build quality and a..." Read more

"...SOUND QUALITY: Fantastic and very easy to adjust, either by hand, or by direct spoken command to Alexa...." Read more

4,163 customers mention3,621 positive542 negative

Customers find the set up of the digital device to be easy. They mention that it's simple, easy to understand, and has no assembly required. They also say that the device is powered by Google and has amazing functionality with directions and traffic info.

"...So this is experience of a couple of days. The new Echo was easy to set up and quickly interfaced with the smart plugs that I own...." Read more

"...It was fairly easy to connect the Echo to my fairly high end HiFi system via bluetooth and that obviously improves the dynamic range of the sound..." Read more

"...SET UP: Even for a Neanderthal like me, it was simple and pretty obvious and successful...." Read more

"...It feels and looks great. Very easy to setup and the sound on the new Echo definitely packs a punch, especially after the initial firmware update...." Read more

2,582 customers mention2,437 positive145 negative

Customers like the music the digital device can play. They say it's acceptable for background music, and brilliant as an alarm that plays songs you set. They also appreciate the sound quality, range of music, ability to add music to their library, and ability to fill a room with music.

"...This seemed to help firm up the bass and allow the other frequencies to express themselves...." Read more

"...Some of the available playlists are excellent (Classical Piano for Reading, Jazz for Contemplation for example) whereas others are rather confusing/..." Read more

"...One day wonder? DEFINITELY NOT! The range of music you can access, be it classics, humourous, rock, pop, albums, tracks by your favourite artists..." Read more

"...functionality like calendars, shopping lists, timers and music playback are fantastic...." Read more

1,940 customers mention1,664 positive276 negative

Customers are satisfied with the value of the digital device. They mention that the function is worth the price tag, and the speaker is unexpectedly excellent for the price.

"...cons (listed below) but for the most part this demonstrates great value for money, and can do much more than most of us give credit for...." Read more

"...bedside table fumbling for light switches, in itself makes them worth the money I paid" Read more

"...explore the potential it has, but for the price paid they’re excellent value for money...." Read more

"...none that I can seeWell worth the money especially on Black Friday !!" Read more

1,753 customers mention1,748 positive5 negative

Customers find the Echo device entertaining for all the family. They say it has great entertainment for children with jokes and Santa updates. They also say that it puts them in a great mood for school.

"...There’s a great times tables quiz and spelling test too. All good fun and engaged my 2...." Read more

"...that, most of the skills you can add (skills are apps for Alexa) are great fun and it's very easy to set alarms, reminders, ask for a flash briefing..." Read more

"...Alexa has given us endless amounts of entertainment so far and my whole family can frequently be heard asking Alexa to burp or fart...." Read more

"It's entertaining & a good assistant once you get used to it. It was a bit flaky to set up but got there in the end...." Read more

1,396 customers mention1,392 positive4 negative

Customers are satisfied with the digital device. They mention that it is a fabulous piece of kit, and a great gift for younger people. They also say that it has been well worth waiting for and is continuously improving with updates.

"Fabulous piece of kit. It has a lot of potential, but is not "quite" there...." Read more

"...Still, a brilliant bit of kit and it's improving all the time. Recommended." Read more

"...It makes a wonderful gift, and is a total joy to add to the household!" Read more

"...If you like music the sound quality is great too. Make a great present. Great product, great price...." Read more

2,377 customers mention1,585 positive792 negative

Customers are mixed about the voice recognition. Some mention that it's really very good, and Alexa understands what people say. They say using voice to operate is novel and effective, and the voice profiles are very useful. However, others say that it’s very hit-and-miss, working ok with Spotify, but will cause frustrations if you talk too quickly, mumble, or perhaps have. They also mention that the Alexa app also needs some work, and that it doesn't lip read or read expressions.

"...I'm also very, very impressed with Alexa's ability to read books from my Kindle library....... the effect is far more 'realistic' than any other..." Read more

"...Compact and can be discreetly placed in your home.- Can link to other Alexas in your home (Upstairs/downstairs etc) Can link music, call other..." Read more

"...I had to ask Alexa to restart 4 times because the audio inexplicably dropped out...." Read more

"...Still loving chatting with Alexa. Voice profiles are very useful, and I’ve connected the echo to my fire tv Stick in the kitchen...." Read more

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DaDoodieMan

Great fun, potentially really useful and once upgraded, sounds excellent to my ear

Reviewed in the United Kingdom on 17 November 2017

Colour Name: Sandstone FabricStyle Name: Amazon EchoVerified Purchase

Arrived yesterday, the day after ordering and as expected, well packed and damp proofed. So this is experience of a couple of days. The new Echo was easy to set up and quickly interfaced with the smart plugs that I own. I initially perceived the sound to be inferior to the first generation echo that I also own but was delighted when it was improved greatly by the first few software upgrades that quickly auto loaded and by finding the right place to stand it. It is now in my 3 x 5 metre lounge about 2/3 of the way along the longer side and about 25cm out from the wall. I have it on top of a large stand mounted speaker and it works fantastically. It fills the room and now have no issues with the sound quality. For the cost and functionality that it provides the sound is excellent to my ear. I did a few experiments to find the best location. My recommendation would be 20-30 cm from the nearest wall on a rigid but hollow structure - like a bookcase or cabinet. This seemed to help firm up the bass and allow the other frequencies to express themselves.

Only issue so far is that while listening to a half hour radio program yesterday I had to ask Alexa to restart 4 times because the audio inexplicably dropped out. During this pantomime I switched to a Dab radio because Alexa got all huffy with me and kept saying 'I cannot understand at this time' and gave me a red 'not interested colour ring'. I assume the 'smoke and mirrors' (IT speak) operator had had to answer a call of nature or had a coffee break. Today seems to be working A okay. May have been my wifi I suppose but we have been upgraded to fibre and such drop outs are now very rare. In any case should be able to auto resume if it looses signal for a bit. May also have been trying to download more updates. If so pity it did not ask first or do it at a more convenient time like while I was asleep.

This may sound quite negative but it probably just initial teething troubles and all in all so far I am very happy with Alexa; my only imaginary friend who can answer back. I have taken a music unlimited subscription and am really enjoying just listening to the music both I and Alexa chose. The smart stuff works fine and I can see circumstances where it will prove useful. Times and reminders work well and I am hoping to integrate with my calendar which could prove a real boon.

Go on dip your toe in. With the current offer this is a fab novelty for Christmas that has already been a lot of fun and might just prove to still be really useful in the new year. Just need to work out how to print out the shopping list now.......

10 people found this helpful

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Astro Mike

Impressive straight out of the box

Reviewed in the United Kingdom on 28 September 2019

Colour Name: Charcoal FabricStyle Name: Amazon EchoVerified Purchase

Very impressed with build quality and ease of set-up. Once the wifi connection is established, everything else just works perfectly.
Speech recognition is amazingly good and the responses are usually quck and accurate with my known location producing local weather and traffic information automatically.
Sound quality is pretty good considering the limited size of speakers and enclosure; pretty close to my mains powered DAB radio. It was fairly easy to connect the Echo to my fairly high end HiFi system via bluetooth and that obviously improves the dynamic range of the sound significantly. However, the limitations of the 'streamed music' are often painfully obvious when played in this way and, for classical music in particular, I find it more enjoyable to listen via the Echo's own speakers and accept it for what it is. If I want to listen to Mahler 2 then it really is worth pulling out the CDs and high quality headphones!
Amazon Music Unlimited is great value at £3.99 per month for Echo only. I have been testing it out by asking for the most obscure artists, composers and tracks that I can think of.............. at the moment the score is about 93:7...... to Alexa! Some of the available playlists are excellent (Classical Piano for Reading, Jazz for Contemplation for example) whereas others are rather confusing/weird to my taste. However, the abilty to create my own playlists and ask Alexa to add playing tracks to them is brilliant!
I'm also very, very impressed with Alexa's ability to read books from my Kindle library....... the effect is far more 'realistic' than any other system I have tried (not saying much). There are obvious limitations in 'intelligent phrasing' but should be good for learning facts, listening to meditations etc.
Only a couple of weeks in but very happy so far and seriously considering a second unit for the bedroom.