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Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel

4.0 4.0 out of 5 stars 468 ratings

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Stainless Steel

Purchase options and add-ons

Brand Breville
Color Stainless Steel
Product Dimensions 14.7"D x 14.8"W x 14.7"H
Special Feature Programmable
Coffee Maker Type Espresso Machine
Capacity
5.3 Pounds
Material
Brushed Stainless Steel Exterior. Stainless Steel Dual Boiler. See more
Item Weight
30 Pounds
Wattage
1700 watts

About this item

  • Please refer to user guide or user manual or user guide (provided below in PDF) before first use

Customer ratings by feature

Temperature Control
5.0 5.0
Easy to use
4.5 4.5
Flavor
4.5 4.5
Quality of material
4.2 4.2

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$1,599.95
Get it as soon as Wednesday, Mar 27
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$43.99
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Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel
Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel
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Price$1,599.95-17% $499.00
List:$599.00
$873.90$1,749.00$1,699.95$1,990.00
Delivery
Get it as soon as Wednesday, Mar 27
Get it as soon as Wednesday, Mar 27
Get it Mar 28 - Apr 1
Get it as soon as Wednesday, Mar 27
Get it as soon as Wednesday, Mar 27
Customer Ratings
Easy to use
4.5
4.3
3.9
4.2
4.6
4.2
Easy to clean
4.0
4.0
4.5
4.3
4.4
Blending power
4.3
4.0
4.3
4.1
4.3
Flavor
4.5
3.8
4.5
4.0
Value for money
4.5
3.0
4.2
3.6
Sold By
TD Superstores
MiiCoffee
Hello Good Deal INC
Seattle Coffee Gear
Seattle Coffee Gear
J.L. Hufford
capacity
84 ounces
1.7 liters
2 liters
3 liters
0.78 ounces
1 liters
material
Brushed Stainless Steel Exterior. Stainless Steel Dual Boiler.
Stainless Steel
Stainless Steel
Stainless Steel
Stainless Steel
Stainless Steel
input interface
buttons
buttons
buttons
buttons
buttons
buttons
voltage
110 volts
120 volts
120 volts
wattage
1700 watts
1450 kilowatts
1600 watts
1500 watts
1700 watts
1100 watts
model name
BES920XL
Apex
the Barista Express® Impress
Bello
Silvia

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From the manufacturer

BES920XL
BES920XL
4 Keys Formula

Product information

Warranty & Support

For warranty information about this product, please click here [PDF ]

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Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel


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Product guides and documents

Product Description

Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel

Customer reviews

4 out of 5 stars
4 out of 5
468 global ratings

Customers say

Customers like the quality, ease of use, appearance and value of the coffee maker. For example, they mention it does make great coffee, espresso shots and foamed milk, and the result is a syrupy, thick, creamy, fruity, chocolaty liquid. They also like the ease of cleaning, and double boiler. That said, some complain about the water quality and value.

AI-generated from the text of customer reviews

148 customers mention106 positive42 negative

Customers like the quality of the coffee maker. They say it makes great coffee, espresso shots, and foamed milk. They also mention that it produces excellent espresso with rich crema every shot, and great coffee drinks. Customers also appreciate the steam wand and the steam produced by it. Overall, most are happy with their purchase and recommend it to others.

"...So the build quality is very nice and solid...." Read more

"...day I purchased it; I have had not a single issue, the cappuccinos continue to be first rate, and every single thing on it works like the day I came..." Read more

"...We basically go back to the idea here that it makes wonderful espresso and you can really play with these variables and see a noticeable difference..." Read more

"...why I bought that machine: A perfect blend of features and achievable results, for what I need...." Read more

60 customers mention60 positive0 negative

Customers find the coffee maker easy to use. They say it's easy to setup and learn the basics of, with clear instructions. They also say it gets the job done without fuss or drama, and the foam is easy to master.

"...The instruction was clear (although you'd mostly get that from YouTube or just searching the web), so it was a breeze to get started quickly...." Read more

"...It has just the right degree of automation, e.g. pre-infusion times...." Read more

"...Heat-up time is fairly quick for such a big boiler and the auto-start feature is fantastic...." Read more

"...Pros: Great machine in this price range, great espresso, pretty easy to use, pretty consistent, GREAT features, good customer service...." Read more

21 customers mention21 positive0 negative

Customers are impressed with the appearance of the coffee maker. They say it's well-designed, and pretty. They also appreciate the pro-style steamer and the ability to make latte art. Customers also mention that the espresso is perfect and the illuminated fill viewing port is a nice touch.

"...either the back or the top of the machine, and the illuminated fill viewing port is a nice touch...." Read more

"...features - in-machine grinding and auto-tamping, a nifty high-tech wonder-steaming wand and some other stuff...." Read more

"...Rich flavor with beautiful crema. Along with that, there's a lot of features on this machine that give you a lot of bang for your buck...." Read more

"The BES920XL is a nice and easy to use espresso machine, but the longevity of it leaves a lot to be desired...." Read more

18 customers mention15 positive3 negative

Customers find the coffee maker easy to clean. They mention that the machine is easy to use and clean, with built-in cleaning reminders. They appreciate the drip tray, which is easy for them to pull out and clean. Customers also mention that it has a cleaning and descaling indicator, and a basic on/off program.

"...The drip tray is easy to pull, empty and clean. And the hidden compartment for a few tools is a nice touch...." Read more

"...I felt like the in-machine grind and tamp helped make the process cleaner, without the inevitable coffee ground mess, but I also felt like I lost a..." Read more

"...Built-in cleaning reminders, backflushable, and basic on/off program also nice...." Read more

"...Even cleaning is easy in addition to tabs you can buy to clean out the inside of the machine...." Read more

13 customers mention13 positive0 negative

Customers like the double boiler of the coffee maker. They say it's a star performer, makes great espresso, and is an excellent double boiler espresso machine for the price. They also mention that the double generators are key to perfect brew and heating of milk, and that it'll pull shots and steam simultaneously.

"...The dual boiler is the best for simultaneously pulling a shot and steaming milk...." Read more

"...You bottom-line pros are that it makes great espresso via a powerful dual boiler, and then all the features. This sets it apart in this price range...." Read more

"...The double boiler is fantastic to fill with cold water, brew a cup, and steam all at the same time. Awesome!..." Read more

"...In terms of price vs. features, this machine is unparalleled. Dual boilers, programmable pre-infusion, E61 grouphead, easily adjustable steam and..." Read more

30 customers mention19 positive11 negative

Customers are mixed about the value of the coffee maker. Some mention it's well worth the price, it outperforms much more expensive machines, and has unmatched quality and performance for the price. However, others say that it' s expensive, unreliable, and expensive to maintain.

"...OverallPros: Great machine in this price range, great espresso, pretty easy to use, pretty consistent, GREAT features, good customer..." Read more

"...the 10 year old Gaggia Classic I came from, it at this point is worth every penny. It gets to temp in a reasonable time...." Read more

"...E61 Brew heads, so on and so forth. This unit is very expensive, but you aren't going to BELIEVE what happened next.1) Unboxed unit..." Read more

"...It makes great coffee, dual boiler for a reasonable price and really gets the job done. That is until it breaks...." Read more

20 customers mention12 positive8 negative

Customers are mixed about the temperature control of the coffee maker. Some mention that it has precise temperature control, brew group, and adjustable brewer temperature. They also appreciate the auto start, time/temperature control, and the pressure gauge. However, others say that it heats up and breaks repeatedly. They mention that the metal part gets quite hot.

"...Water temperature can be controlled, though tolerance may be about 2 degrees Fahrenheit +/-...." Read more

"...I guess I’ll see what they do. It had gotten to where it wouldn’t even heat up to make an espresso...." Read more

"...This will provide all the hot water for tea or Americano anyone could want for a typical family...." Read more

"...I also use the programmable shot volume and adjustable brew temperature...." Read more

22 customers mention0 positive22 negative

Customers are dissatisfied with the water quality of the coffee maker. They mention that it started leaking internally and from the steam wand. They also say that the steam boiler started leaks and the seal was damaged when inserted.

"...after de-scaling the problem got worse, which clearly shows that there is a leak." Read more

"...Also at the two-year mark the steam wand has developed a slow drip leak on my machine...." Read more

"...Still De-scale every 3 months.(2) Leaks. Some if this can be alleviated by making sure you don't grind your coffee too fine...." Read more

"...to people who love it, but mine, right out of the box, was a leaky disaster!Research is the #1 game when it comes to Espresso machines...." Read more

At first a leaky submarine, now a brewing machine!
4 Stars
At first a leaky submarine, now a brewing machine!
========================| Update 2015-04-05 (changing to 4 out of 5 from 1 star)========================Per my original review, Breville is having some Quality Assurance issues with these units. You do have to be lucky to get a good unit on the first try. Hopefully my issues and misfortunes will help others avoid them so they really can enjoy this unit.After all my troubles, I contacted Breville to report the issue. They tried to convince me it was human\user error and wanted to charge me to send it in for service. I hung up and contacted Amazon who actually let me return it for free and purchase the same unit. We have been using the same unit for 6 months with very little issues. Here are updated observations:**********The Good**********1) The double boiler is fantastic to fill with cold water, brew a cup, and steam all at the same time. Awesome!2) Filling the tank is easy from the top of the unit.3) Love the ability to do a single or double brew.4) The unit will tell you when the pressure is in the sweet spot for a nice brew. It really is great!**********The Bad**********1) The foaming wand does not froth well. To ensure it wasn't "user error" we tried several foaming methods and different ways to hold the milk. As other reviewers stated, it foams slow and there isn't much pressure behind it.2) Even though you can self-descale or clean this unit, compared to others, it is still hard to clean it with a single tablet. After several flushes the unit was clean and worked like new again.3) Customer Service are nice up-front, but when you tell them you had issues, even show them the video, they shut down and go to a script.========================| Original Review========================This unit has rave reviews and i have talked to people who love it, but mine, right out of the box, was a leaky disaster!Research is the #1 game when it comes to Espresso machines. Double Boilers vs. Heat Exchangers. No- Burn Steam wands vs. Burn. E61 Brew heads, so on and so forth. This unit is very expensive, but you aren't going to BELIEVE what happened next.1) Unboxed unit2) Followed the Quick Start Guide3) Hit the ON button4) LEAKS! All over the place. Above the Brew Head, at the top where the hot water pipe connects to the machine, and around the Steam Wand Bolt========================</eol>
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Top reviews from the United States

Reviewed in the United States on October 7, 2015
Color: Stainless SteelVerified Purchase
2 people found this helpful
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Reviewed in the United States on May 3, 2017
Color: Stainless SteelVerified Purchase
36 people found this helpful
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Top reviews from other countries

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Mike Castruita
5.0 out of 5 stars La mejor
Reviewed in Mexico on June 19, 2019
Color: Cranberry RedVerified Purchase
One person found this helpful
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DWN
5.0 out of 5 stars great purchase
Reviewed in Canada on October 12, 2015
Color: Stainless SteelVerified Purchase
2 people found this helpful
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Robert Hicks
5.0 out of 5 stars High Quality Expresso Machine
Reviewed in Canada on October 20, 2017
Color: Stainless SteelVerified Purchase
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Robert Hicks
5.0 out of 5 stars High Quality Expresso Machine
Reviewed in Canada on October 20, 2017
Great value for a quality dual boiler stainless steel expresso machine. This machine has two stainless steel boilers and functions just like professional units costing more than twice the price. It also has many Pro features like: Electronic PID Temperature Control, Regulated Extraction Pressure, Low Pressure Pre-infusion, Dual pumps, Programmable Shot Temperature and Shot Clock to name a few. All of this to help you make the perfect shot. Quality stainless steel construction throughout. I like the 58mm (standard size) portafilter and the heated group head. The removable water tank holds 3 litres of water and can be filled without removing it by adding water through an access port at the top front of the unit. The drip tray holds up to 1 litre of overflow before it require emptying.
I highly recommend this unit if you enjoy expresso the way it should be made. It comes with one Charcoal water filter and and a couple of Expresso Cleaning Tablets Charcoal filter should be replaced every two months or less depending on your water quality.
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Customer image
7 people found this helpful
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Michael Haas
1.0 out of 5 stars Received two units, neither worked
Reviewed in Canada on December 5, 2014
Color: Stainless SteelVerified Purchase
18 people found this helpful
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Patrick B.
5.0 out of 5 stars Still love it ( follow,up on my “Loved it Before it dies without warning!”)
Reviewed in Canada on February 24, 2018
Color: Stainless SteelVerified Purchase
3 people found this helpful
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