Top critical review
1.0 out of 5 starsMisleading Product Photo - Non-existent customer support
Reviewed in the United States on August 7, 2019
The base unit itself seems pretty decent, but the pictures show that it has posts on each side for weight storage. The actual main picture on Amazon shows weight storage posts on both sides.
When I actually get the product, it comes with one weight plate storage post, and another post that I thought must have been the wrong part. It turns out that unlike the product image on here, it has a weight bar storage on the right hand side.
This is utterly stupid, because whenever you store weight plates you're gonna want an even distribution. If you don't have an even distrubution the unit's gonna be incredibly unstable. If you put any horizontal force WHAT SO EVER the unit tips over.
So I called CAP Barbel. Automated voice mail NO ONE ANSWERING PHONE EVER. The voicemail says to email them. I email them. They get back to me 3-4 days later and tell me I have the right part.. Long story short they say I can order the part from them for $9 .. I fill out the Credit Cart authorization form and mail it back.
A week goes by I hear nothing. I email them. Another 4 days go by nothing. I email them demanding a response. I get a reply "We're still trying to locate it in our warehouse." I say thanks for the update.. Another week goes by nothing, I email asking for an update. Nothing..
It has been over a month or more maybe even two months since I ordered this. I still cannot use it. Recently I decided on a DIY solution-- Found some 2" diameter furniture feet on here that have a screw hole in the bottom. Got them, with slight modification they work. Go to Home Depot. They don't have a good supply of screws of the damn right size because it's metric. I get the longest they got. This morning realize they're too short.
Who knows what.. 2 months? Longer after my purchase, I can't use the god damn thing that I paid $100 for. CAP has one that costs $200 that has weight plate posts on both sides but again, does it really? This one had the damn picture of two and it only has one.
Amazon has a 30 day return policy. Do the math. I wasted my money. Bought the wrong product. CAP barbell's customer service is fricken garbage.
Super dissatisfied customer. Now instead of going to Kung Fu I'm headed to Loews to see if they have 3" bolts in the right size so I can finally use the product that I bought ages ago and CAP was NO GOD DAMN HELP WHATSOEVER.
Never buying another product from CAP barbell unless I know 100% from seeing the god damn thing in person that it's what I need, and I will never have to speak to the manufacturer.
From what I can tell: Decent product. Complete piece of trash customer support.
