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Certified Refurbished Echo Dot (2nd Generation) - Black

4.5 4.5 out of 5 stars 7,608 ratings

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  • A Certified Refurbished Echo Dot is refurbished, tested, and certified to look and work like new
  • Echo Dot (2nd Generation) is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set alarms, read audiobooks from Audible, and more
  • Connects to speakers or headphones through Bluetooth or 3.5 mm stereo cable to play music from Amazon Music, Apple Music, Spotify, Pandora, iHeartRadio, and TuneIn.
  • Introducing Alexa calling and messaging, a new way to be together with family and friends. Just ask Alexa to call or message anyone with an Echo, Echo Dot, or the Alexa App.
  • Controls lights, fans, switches, thermostats, garage doors, sprinklers, locks, and more with compatible connected devices from WeMo, Philips Hue, Samsung SmartThings, Nest, ecobee, and others
  • Hears you from across the room with 7 far-field microphones for hands-free control, even in noisy environments or while playing music
  • Includes a built-in speaker so it can work on its own as a smart alarm clock in the bedroom, an assistant in the kitchen, or anywhere you might want a voice-controlled computer; Amazon Echo is not required to use Echo Dot
  • Always getting smarter and adding new features, plus thousands of skills like Uber, Domino's, and more

Use Echo Dot to switch on the lamp before getting out of bed, turn up the thermostat while reading in your favorite chair, or dim the lights from the couch to watch a movie—all without lifting a finger…or even raising your voice. Control multiple devices at scheduled times or with a single voice command, like locking the doors and turning off the lights when you go to bed.

Echo Dot works with smart home devices such as lights, switches, TVs, fans, thermostats, and more from Philips Hue, TP-Link, Sony, ecobee, WeMo, SmartThings, Insteon, Lutron, Nest, Wink, Honeywell, and more. Learn more about compatible smart home connected devices, including starter kits for easy setup.

Control your smart home-services
Echo Dot has skills

Echo uses tens of thousands of skills and counting. Skills are like apps and help you do more with your device, like test your trivia knowledge with Jeopardy!, find your inner Zen with Headspace, track your fitness with Fitbit, fall asleep to ambient sounds, play games, and more. It’s easy to get started – just say “Alexa, help me get started with skills.”

New skills are being added all the time. Discover skills and see ratings and reviews in the skill section of the Alexa app or by visiting the skill homepage. You can also create your own custom Alexa responses in minutes by using Alexa Skill Blueprints to create your own Alexa Skills.

Echo Dot has skills-utterances

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
7,608 global ratings

Customers say

Customers like the performance and value of the digital device. For example, they mention it works well, is useful, and is great value for money. Customers are also impresseded with the entertainment value and quality. That said, some complain about the connectivity and disagree on sound quality, ease of use, and voice recognition.

AI-generated from the text of customer reviews

1,558 customers mention1,330 positive228 negative

Customers like the performance of the digital device. For example, they say it works well, it works fantastic for controlling smart outlets and light switches without the need for a separate Z-Wave controller, and it's very useful for weather, traffic, and timers. Some say the multi-room stereo works extremely well. Overall, most are satisfied with the performance and functionality of the product.

"...i have found no difference in functionality or appearance. they look and work as new. for this purchase we chose the white color...." Read more

"...Phone-less operation vs the Google Chromecast Audio- Works with apps I use daily: Spotify for music, Stitcher for Podcasts, Nokia Health..." Read more

"...My refurbished Dot is indistinguishable from a new one. Works perfectly and arrived looking brand-new with no blemishes with each part wrapped in..." Read more

"...It's certainly not a must-have item, but I've found it fun and useful enough that I've gotten two more — one for my bedroom and one for my master..." Read more

378 customers mention298 positive80 negative

Customers like the value of the digital device. They say it's an excellent cheap alternative to the full Echo, and worth the purchase. Customers also mention that it'll be inexpensive to replace the tiny speaker.

"...'s managed to compress the original Echo into such a small, inexpensive package...." Read more

"...to high humidity (unlikely in my case, but possible), it's inexpensive to replace The tiny speaker and amplifier aren't great for music, but better-..." Read more

"...I like it, it's inexpensive, it seems pretty much crash proof and there's a lot of support for it out there...." Read more

"...but that looks to have shoddy, slapdash construction and equally slapdash, ungrammatical advertising copy -- but then that's a whole other product..." Read more

226 customers mention219 positive7 negative

Customers find the digital device great, fun, and convenient. They also say it has amazing aspects and is a perfect addition to the home.

"...It's certainly not a must-have item, but I've found it fun and useful enough that I've gotten two more — one for my bedroom and one for my master..." Read more

"...My favorite feature is the "play everywhere" grouping...." Read more

"...This really is an amazing device. As a normal consumer I would give this 5 stars...." Read more

"...However, Alexa has oodles of skills. I can play interactive games and have her read me a story, play Christmas music and wake me up to a song of my..." Read more

178 customers mention158 positive20 negative

Customers like the quality of the digital device. They mention that it works great, has nice hardware, and has survived the wear and tear of a three-year-old and a four-year old plugging. The unit is solidly built and appears brand new.

"...or texting people, besides the automation, reminders, calendar, news feeds, I could go on and on but our experience has been much better than..." Read more

"...I like it, it's inexpensive, it seems pretty much crash proof and there's a lot of support for it out there...." Read more

"...Music streaming is good (would love to be able to stream to a separate Bluetooth device for each dot) but you can't...." Read more

"...Tech support was fast and the tech rep was friendly, but a little hard to understand. Overall, she got it up and going rather quickly...." Read more

462 customers mention151 positive311 negative

Customers are mixed about the sound quality of the digital device. Some mention that the sound is amazing and can be heard throughout, while others say that it's not great and the built-in speaker is comparable to a cell phone. The speaker is fine for podcasts and talk radio, but for music you'd highly recommend connecting it to an external device.

"...The Dot's built-in speaker is short on full-fidelity sound, but the second-gen Dot can send its audio via either Bluetooth or a 3.5mm (1/8") stereo..." Read more

"...Speaker isn't the best (lacks bass) but loud enough and clear enough for podcasts..." Read more

"...prime member, OR have a premium Spotify account, your music listening is extremely hindered...." Read more

"...The sound quality of the Dot is a little muffled but for what I'm using it for - background music - I don't really care...." Read more

348 customers mention238 positive110 negative

Customers are mixed about the ease of use of the digital device. Some mention it's extremely easy to set up with the Alexa app, and easy to get along with. However, others say that looking for in settings is not intuitive, and the home page seems confusing. Some say that the device still doesn't understand all their questions, and that setup is a little difficult for those who aren't well versed in tech.

"...Speaker isn't the best (lacks bass) but loud enough and clear enough for podcasts..." Read more

"...It was also very easy to set up. You will need to have your wifi password handy...." Read more

"...Finding some of the settings you are looking for in settings is not intuitive, the home page to me seems useless so far and connecting to other..." Read more

"...it to be handy — the Echo Dot is great at setting timers, answering random questions, etc...." Read more

288 customers mention178 positive110 negative

Customers are mixed about the voice recognition of the digital device. Some mention that it has great features, is good at picking up voices and accents, and can hear the voices of actual reporters. However, others say that it doesn't pick up on voices well, doesn''t respond to any voice commands, and that the Amazon Alexa app is clunky.

"...Utilized properly, the skills make the Echo Dot truly useful and fun...." Read more

"...Now the AI isn't perfect so you have to read through the skills page to be able to get what you want at first go...." Read more

"...Almost forgot to mention how good the Alexa" voice features are...." Read more

"...And those microphones are indeed sensitive, I can address Alexa from across the room or even from another room in a normal voice, which wakes it...." Read more

152 customers mention22 positive130 negative

Customers have issues with the connectivity of the Echo Dot. They mention that it disconnects from the WiFi network and the reconnection fails over and over again. Some customers also mention that the device screen says it's connected, when it'd actually not be.

"...is refurbished, but the Dot has a pretty finicky wifi range and randomly disconnects even though the app shows that the range of my 5GHz connection..." Read more

"...I took 1 star off for the limmited wifi range, and another for the lamda function issue which is very noticeable, and frankly very anoying...." Read more

"...Can only conclude that the wifi antenna in the unit is bad. On it's way back to Amazon now and a replacement on the way...." Read more

"..."Amazon-XXX, and the device says connected, yet your device screen says not connected...." Read more

My refurb is like new. I love the Echo Dots!
5 Stars
My refurb is like new. I love the Echo Dots!
I'm going to assume than anyone interested in this refurbished unit already knows everything great and wonderful about the Echo Dot itself (if not, it is great and wonderful), and is mainly just interested in how this refurbished unit stacks up with a brand new unit.I was very hesitant to purchase a refurbished unit, but the discount at the time of my purchase was too good to pass up. I was fully planning on returning it if there was the slightest sign of an issue. I have had this unit for about a month now, and it has worked perfectly since I received it. Like a brand new unit. If you can get this refurbished for a substantial discount, I think it is totally worth the risk of not buying a new unit.Edit (07/08/2017): My original refurbished Echo Dot is still going strong, and I received my second refurbished Echo Dot yesterday. This second one is just as "like new" as my first one. The packaging is similarly "like new". It has the same clear sticker covers surrounding it like a new unit, and I believe the power adapter, cable, and manuals are all actually brand new.Edit (11/21/2017): I currently have two units purchased as refurbished and two purchased as brand new. At this point, I've forgotten which ones were new and which ones were refurbished. They are all working great, and I've had zero issue with any of them. I would not hesitate on purchasing another refurbished unit if the price was compelling.
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