I wish I had read all the negative reviews this company gets before wasting my money and time. The first unit worked for about 5 months, then it simply stopped gathering water. The unit looked like it was working, so I did not notice the problem right away, until I checked the the bucket which was dry as a bone. Tried all kinds of things to no avail. Contacted customer service to get a replacement, and the guy on the phone did not even let me finish describing the problem... He already knew the unit was broken and proceeded to give me instructions for getting a replacement. He totally sounded like he had given the same instructions hundreds of times. I was blown away when he told me they did not want me to send the defective unit back. All I needed to do was to cut off about 8" from the power cord and mail it, along with my receipt and a check for $14 to cover the shipping of a refurbished replacement unit. They consider the units basically disposable and not worth shipping back.
The replacement unit arrived about a month later and it worked fine... for about two months. Then it did the same exact thing as the previous one, and a few days later the fan started making a loud noise. Now I'm out of warranty and have two huge paper weights waiting to be taken to the dump. But I have learned one thing... Never again buy a Haier product!
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