Top critical review
1.0 out of 5 starsLiars!
Reviewed in the United States on January 26, 2024
1) The instructions are totally insufficient. I had to wait several weeks till my college kid got home to help me figure out how to assemble.
2) the "motor" and control panel--very temperamental--and won't work/heat up if outside temps are below 42?!?! Once you can power on the heat setting, It takes 3 days solid to get up to 104--every single time--even if the outside temps are in the 60s!
3) when the bubble feature is on, it significantly reduces water temp by 4, then 10 degrees within one minute then 2--its freezing cold air on your body too--NOT comfortable when outside temps are 50 or below.
4) within 48 hours of blowing up with air, the air leaks out and the entire tub deflates and collapses, causing water to them pour out--it's 177 gallon capacity. DON'T take off the lid/cover if you see this collapse happen--there's then definitely no way to stop the shell from fully collapsing and water pouring out. The shell on this tub is weak without sufficient air, or with an air leak.
Picture all the ice that forms then, where it flloods outside of the collapsed hot tub shell, as well as inside the hot tub!!! Once there's a disk if ice frozen at the inside bottom of the tub, there's no way to remove the thick frozen disk if ice--until it melts, and the tub is then too heavy and awkward to move or flip over (for the average sized person).
5) The air leak is a KNOWN issue, y'all!!! There's NO responsive customer service, NO online help, NO exchange by the manufacturer, and the leak is not typical, like NOT from damage or puncture/holes--rather, from poor engineering--supposedly from a valve/hole that's at the bottom of the tub, where the air/bubble intake valve/hole is. Obviously, you can't inspect or fix this leak when there's water in it, nor when temps are freezing outside.
Once you wait for the ice to thaw enough and have to manually remove the ice disk and ring that have formed--you find out that you can't access this supposed unsealed valve hole! I have seen other blow up hot tub styles that include an additional hard wrap/shell that may at least support the blow up unit to not collapse if air leaks, but I don't know if that would help support the collapsing unit, from personal experience.
Also, this known air leak problem causes water to go back into the motor thru the air out port--which it obviously shouldn't--so you end up trying to drain and dry the motor and that air valve that fills with water from the hot tub.
5) the blow up feature is on the one hand, seems magical in how it works--on the other hand--is totally counter intuitive and doesn't actually blow up the hot tub shell all the way. You can ONLY blow up the shell when the motor is fully detached from the hot tub. You have to then attach a separate air hose and valve that have huge holes in them--on purpose--to a capped port on the hot tub. This is the most important aspect of the "blow up hot tub" --to inflate the shell--and it doesn't actually work--and it's not an effective design/function. Picture how this is impossible to re-inflate the collapsing hot tub shell--while your water-full tub is deflating before your eyes??? It's not possible to inflate the shell while there's more than a quarter of water in it--so you have to DRAIN the water out entirely to refill the shell?!?!? This is to much to figure out when at night and or in freezing temps. And now you have to wait to be able to heat the water again. All I could do is detach the motor, bring it inside and waste a dozen hours trying to "Google" solutions, which don't exist. Whole the water that's left in the tub freezes again--because there's no way to remove all of the water
6) You can't see in my photos, but I also laid down a spa mat. Once wet, this spa mat literally freezes--which doesn't help when you're waiting for the ice to melt inside the tub that's sitting on the mat!!! Ideally, there'd be an electric mat that you could at least use when you needed to.
7) I also bought a cup holder that's supposed to fit on this spa--it doesn't.
I'm infuriated with this product, because I spent literally 10 years waiting to invest in a new hot tub. I was so thrilled that instead of spending $10,000 on a 4-seater, that technology over the last 10 years, presents VERY economical blow up hot tubs--ingenious, and thank you--but NO thank you now, since these aren't reliable and don't work and don't offer tech support or an effective exchange option.
