Amazon.com: Customer reviews: Razer RZ09-01963E32-R3U1 Blade Stealth 13.3" QHD+ Touchscreen Ultrabook (7th Generation Intel Core i7, 16GB RAM, 512GB SSD, Windows 10)
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  • Razer RZ09-01963E32-R3U1 Blade Stealth 13.3" QHD+ Touchscreen...
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  • Customer reviews

Customer reviews

3.6 out of 5 stars
3.6 out of 5
17 global ratings
5 star
37%
4 star
20%
3 star
25%
2 star 0% (0%)
0%
1 star
18%
Razer RZ09-01963E32-R3U1 Blade Stealth 13.3" QHD+ Touchscreen Ultrabook (7th Generation Intel Core i7, 16GB RAM, 512GB SSD, Windows 10)

Razer RZ09-01963E32-R3U1 Blade Stealth 13.3" QHD+ Touchscreen Ultrabook (7th Generation Intel Core i7, 16GB RAM, 512GB SSD, Windows 10)

byRazer
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Top positive review

Positive reviews›
Cesar D
5.0 out of 5 starsGreat product
Reviewed in the United States on December 9, 2017
I purchased this laptop used from amazon warehouse deals and I have to says that for being used, it looked brand new without any wear or damage. I have been using this laptop for a few weeks and I have to says that it is a well designed product. It runs flawlessly even while playing games on it. I may have been one of the fortunate people that did not get a Razer that had an issue with the fan issue that I have been reading about. Even when the fan does come on it is not that noticeable to me. The RGB keyboard on this laptop looks amazing and the customization available are great. The only issue that I had with this laptop was when I first set it up, the razer synapse software would not run. This was not a big issue it was a simple reinstall and I was good to go. Also it is a bit of a fingerprint magnet. I would definitely recommend this to anyone looking for an ultrabook. I came from a macbook pro and I can say that the quality of this laptop is great.
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8 people found this helpful

Top critical review

Critical reviews›
Beverly G.
3.0 out of 5 starsGreat Laptop, One Flaw
Reviewed in the United States on August 20, 2017
Past Experience:
This is my second Blade Stealth bought. The first one I had bought was the same model except with the 12.5" screen which had issues with a flickering screen. After spending 3 weeks in RMA total I had finally received a different broken laptop. The customer service was horrific. I won't go into too much detail, but I would never trust Razer's "customer service" if you have issues. Amazon helped me out, while Razer held $1400 of my money.

Review Of Unit:
This being my second unit I ran this laptop under full load constantly for a good few weeks. I wanted to see if any issues existed on my laptop. I did eventually notice one, but it was not major to the point of return or repair and I fixed it myself. The fan in the unit has a "buzzing sound" or a coil whine. The noisy fans are common in Razer's products and are usually fixed with a BIOS updates, but this laptop has not received the fix yet. What I did to fix it was turn my Max CPU speed to around 80-85% to get the noise to go away. It is very minimal and can only be heard in a very quite room, so it's not a deal breaker. If you decided to buy this and run into the same issue I would wait. I would not trust Razer at all. Overall the laptop is fast, smooth, reliable, and fun to use! The new screen size is awesome and much better to compare to the older model. I'm able to run all the adobe applications and work on website design quickly and efficiently!
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21 people found this helpful

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From the United States

Cesar D
5.0 out of 5 stars Great product
Reviewed in the United States on December 9, 2017
Verified Purchase
I purchased this laptop used from amazon warehouse deals and I have to says that for being used, it looked brand new without any wear or damage. I have been using this laptop for a few weeks and I have to says that it is a well designed product. It runs flawlessly even while playing games on it. I may have been one of the fortunate people that did not get a Razer that had an issue with the fan issue that I have been reading about. Even when the fan does come on it is not that noticeable to me. The RGB keyboard on this laptop looks amazing and the customization available are great. The only issue that I had with this laptop was when I first set it up, the razer synapse software would not run. This was not a big issue it was a simple reinstall and I was good to go. Also it is a bit of a fingerprint magnet. I would definitely recommend this to anyone looking for an ultrabook. I came from a macbook pro and I can say that the quality of this laptop is great.
8 people found this helpful
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Beverly G.
3.0 out of 5 stars Great Laptop, One Flaw
Reviewed in the United States on August 20, 2017
Verified Purchase
Past Experience:
This is my second Blade Stealth bought. The first one I had bought was the same model except with the 12.5" screen which had issues with a flickering screen. After spending 3 weeks in RMA total I had finally received a different broken laptop. The customer service was horrific. I won't go into too much detail, but I would never trust Razer's "customer service" if you have issues. Amazon helped me out, while Razer held $1400 of my money.

Review Of Unit:
This being my second unit I ran this laptop under full load constantly for a good few weeks. I wanted to see if any issues existed on my laptop. I did eventually notice one, but it was not major to the point of return or repair and I fixed it myself. The fan in the unit has a "buzzing sound" or a coil whine. The noisy fans are common in Razer's products and are usually fixed with a BIOS updates, but this laptop has not received the fix yet. What I did to fix it was turn my Max CPU speed to around 80-85% to get the noise to go away. It is very minimal and can only be heard in a very quite room, so it's not a deal breaker. If you decided to buy this and run into the same issue I would wait. I would not trust Razer at all. Overall the laptop is fast, smooth, reliable, and fun to use! The new screen size is awesome and much better to compare to the older model. I'm able to run all the adobe applications and work on website design quickly and efficiently!
Customer image
Beverly G.
3.0 out of 5 stars Great Laptop, One Flaw
Reviewed in the United States on August 20, 2017
Past Experience:
This is my second Blade Stealth bought. The first one I had bought was the same model except with the 12.5" screen which had issues with a flickering screen. After spending 3 weeks in RMA total I had finally received a different broken laptop. The customer service was horrific. I won't go into too much detail, but I would never trust Razer's "customer service" if you have issues. Amazon helped me out, while Razer held $1400 of my money.

Review Of Unit:
This being my second unit I ran this laptop under full load constantly for a good few weeks. I wanted to see if any issues existed on my laptop. I did eventually notice one, but it was not major to the point of return or repair and I fixed it myself. The fan in the unit has a "buzzing sound" or a coil whine. The noisy fans are common in Razer's products and are usually fixed with a BIOS updates, but this laptop has not received the fix yet. What I did to fix it was turn my Max CPU speed to around 80-85% to get the noise to go away. It is very minimal and can only be heard in a very quite room, so it's not a deal breaker. If you decided to buy this and run into the same issue I would wait. I would not trust Razer at all. Overall the laptop is fast, smooth, reliable, and fun to use! The new screen size is awesome and much better to compare to the older model. I'm able to run all the adobe applications and work on website design quickly and efficiently!
Images in this review
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21 people found this helpful
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plm
1.0 out of 5 stars Laptop charging port broke within 10 months. Razer quoted 14 working days to fix it.
Reviewed in the United States on September 26, 2018
Verified Purchase
The charging port (USB C) on the laptop is very poor quality. With completely normal usage, the USB C port on my laptop broke off the motherboard within 10 months. The laptop only has one charging port, which meant I couldn't charge my laptop after the battery ran out, so I was left without a working laptop.

What I expected was that Razer would honor their warranty in a timely fashion. However, they informed me that it would take 14 working days for them to fix the issue. That's 3 weeks! I use this laptop for work. I can't go without a laptop for 3 weeks. They didn't offer a loaner device, or any service to extract my data from the dead machine.

The laptop case is very robust (nice, black metal), but the internals are shoddily constructed and you'll pay for this later. 100% avoid. Rather get a Lenovo (which sadly isn't as robust as they once were, but are still much better than this Razer).
2 people found this helpful
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Amazon Customer
5.0 out of 5 stars A fine crafted machine
Reviewed in the United States on August 15, 2017
Verified Purchase
Exceeded all of my expectations! A fine crafted machine. They paid attention to every detail. Lightning fast with a beautifully crisp screen.
3 people found this helpful
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Ricardo
3.0 out of 5 stars Works until it doesn't
Reviewed in the United States on September 12, 2019
Verified Purchase
Laptop worked wonderfully until it didnt. Rarely played any games on it as to be expected as it is not a gaming laptop. Eventually after two years the mobo on the unit died. Didnt purchase an extended warranty and outside manufacturer warranty so now I just have a nice looking paperweight until I figure out what to do.
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Amazon Customer
5.0 out of 5 stars Five Stars
Reviewed in the United States on March 6, 2018
Verified Purchase
Very nice laptop for work and a little gamming. I have not encountered any problem with the unit.
One person found this helpful
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DBergundy
5.0 out of 5 stars Fan can be loud like others said but it doesn't kick on that often ...
Reviewed in the United States on November 17, 2017
Verified Purchase
Fan can be loud like others said but it doesn't kick on that often as I bought it for light working needs. Some software doesn't seem optimized for the high res display so it can be very tiny and hard to read. Design of the machine is sooo sexy and it feels great. I turned the touchscreen off because I don't think I will ever use it.
2 people found this helpful
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Wry Warudo
1.0 out of 5 stars Don't go for it
Reviewed in the United States on August 12, 2018
Verified Purchase
Worked fine for the first year. Started crashing like crazy in the second(ie. once my warranty was over), and had lots of problems booting. Pity, really wanted to like this.
4 people found this helpful
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Lissette Almonte
5.0 out of 5 stars Delivered as expected
Reviewed in the United States on October 20, 2018
Verified Purchase
Good product.
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Salamah
5.0 out of 5 stars Five Stars
Reviewed in the United States on November 7, 2017
Verified Purchase
👍🏽
2 people found this helpful
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