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Zyllion Shiatsu Back and Neck Massager with Heat - 3D Kneading Deep Tissue Electric Massage Pillow for Chair, Car, Muscle Pain Relief on Shoulders, Legs, Foot - Black (ZMA-13)

4.5 4.5 out of 5 stars 49,664 ratings

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Extra Savings Save 10% on Black Shiatsu Foot Massager (ZMA-31-BK) when you purchase 1 or more Black Shiatsu Pillow Massager (ZMA-13-BK) offered by Zyllion, Inc.. 3 Applicable Promotion(s)
  • Save 10% on Black Shiatsu Foot Massager (ZMA-31-BK) when you purchase 1 or more Black Shiatsu Pillow Massager (ZMA-13-BK) offered by Zyllion, Inc.. Shop items
  • Receive 1 Pink Hair Brush Scalp Massager (ZMA-12-PK) free when you purchase 1 or more Black Shiatsu Pillow Massager (ZMA-13-BK) offered by Zyllion, Inc.. Enter code FREEPK12 at checkout. Shop items
  • Receive 1 Purple Hair Brush Scalp Massager (ZMA-12-PR) free when you purchase 1 or more Black Shiatsu Pillow Massager (ZMA-13-BK) offered by Zyllion, Inc.. Enter code FREE12PR at checkout. Shop items
Black

Purchase options and add-ons

Use for Legs, Shoulder, Back, Whole Body, Neck
Power Source Corded Electric
Material Faux Leather
Item Weight 3.9 Pounds
Brand Zyllion

About this item

  • Experience Ultimate Relaxation: discover Zyllion's back massager with deep tissue massage and heat. Designed for soothing relief and alleviating back pain, it's like having a personal masseuse giving you a back massage. Targeting your neck, upper and lower back, this massager offers heated relaxation. Ideal for chronic pain or unwinding after a long day, you'll never want to be without a neck massager for women, men and seniors.
  • Unmatched Versatility & Ergonomic Design: the Zyllion back and neck massager is not just for your back but also targets your neck and upper/lower back. Experience the soothing warmth and personalized deep tissue massage. Its ergonomic contouring fits your body perfectly, making it ideal for use in bed, office, car, or anywhere, even as a shoulder massager. Ultimate relaxation and pain relief await with our heated back massager.
  • Your Safety is Paramount: our muscle massager boasts vital safety features, including overheat protection and a soothing heat function. It guarantees a secure and comfortable massage, automatically turning off after 20 minutes. Whether you need relief for back pain or tension in the neck and shoulders, the comforting heat function enhances relaxation. Perfect for heated back or neck massages, prioritize your well-being with our trusted shoulder massager for men.
  • Convenient Comfort: meticulously designed for your utmost convenience. Experience the bliss of a deep tissue back massage with soothing heat, easing back pain and tension. Please note that it requires a plug-in power source and is not cordless or rechargeable. Delight in a soothing massage at home or in the office with our user-friendly device. It includes a car adapter, perfect for passengers seeking relaxation during travel.
  • Unrivaled Customer Service: we take pride in providing exceptional support. With a 1-year warranty and lifetime customer assistance, we've got you covered. Should any issues arise within the first year, we'll replace your device free of charge, ensuring a hassle-free experience. Revel in the luxury of a professional massage in the comfort of your home. Our versatile product caters to your needs, whether you seek a neck and shoulder massager or a full-body massage.

Additional Details

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Zyllion Shiatsu Back and Neck Massager with Heat - 3D Kneading Deep Tissue Electric Massage Pillow for Chair, Car, Muscle Pain Relief on Shoulders, Legs, Foot - Black (ZMA-13)

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Product Description

Versatile and portable massager that is highly effective on your calf, thigh and foot muscles.
We've got your back, literally! Relieve back & neck pain with the heated rotating nodes.
Top rated shiatsu pillow massager with a 4.5 star rating and over 48,000 total ratings.
Exceptional customer support, we'll replace units or accessories, no hassles!
Adjust the intensity of the massager by applying less or more pressure as you lean into it.

Check out these other amazing massagers from Zyllion!

Zyllion ZMA-13 shiatsu back and neck massager with heat

ZMA-13 Massager

Zyllion ZMA-36 Rechargeable 4D Shiatsu Neck and Shoulder Deep Tissue Massager with Heat

ZMA-36 Massager

Zyllion ZMA-33 Shiatsu Neck and Back Massager Cushion Pad with Heat for Chair

ZMA-33 Massage Cushion

Zyllion ZMA-13RB cordless rechargeable shiatsu back and neck massager with heat

ZMA-13RB Massager

Zyllion ZMA-34RB Cordless Rechargeable Shiatsu Back and Neck Massager with Heat

ZMA-34RB Massager

Zyllion ZMA-35 rechargeable mini massage gun with travel case and 4 attachments

ZMA-35 Mini Massage Gun

Zyllion ZMA-21 shiatsu foot massager with heat, rolling and air compression for up to size 14

ZMA-21 Foot Massager

Customer Reviews
4.5 out of 5 stars
49,664
4.3 out of 5 stars
38
4.3 out of 5 stars
1,397
4.4 out of 5 stars
2,546
4.4 out of 5 stars
367
4.6 out of 5 stars
152
4.2 out of 5 stars
312
Heat Function
Rechargeable / Cordless
Safety Auto Shut-Off
FDA Listed
Car Adapter
Overheat Protection
Velcro Straps
Massage Type
Shiatsu 4D Shiatsu Shiatsu / Rolling Shiatsu Shiatsu Percussion Shiatsu / Rolling
Voltage
110V - 240V Lithium-Ion Polymer Battery 110V - 240V Lithium-Ion Polymer Battery Lithium-Ion Polymer Battery Lithium-Ion Polymer Battery 110V - 240V
Massage Nodes
4 8 6 4 4 1 2
Target Body Parts
Whole Body Whole Body Whole Body Whole Body Whole Body Whole Body Foot
TSA Approved

Product details

  • Is Discontinued By Manufacturer ‏ : ‎ No
  • Product Dimensions ‏ : ‎ 13 x 9.5 x 3.5 inches; 3.9 Pounds
  • Item model number ‏ : ‎ ZMA-13
  • Department ‏ : ‎ unisex-adult
  • Date First Available ‏ : ‎ March 22, 2013
  • Manufacturer ‏ : ‎ Zyllion
  • ASIN ‏ : ‎ B00BOYA2M2
  • Customer Reviews:
    4.5 4.5 out of 5 stars 49,664 ratings

Product guides and documents

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Zyllion Shiatsu Back and Neck Massager with Heat - 3D Kneading Deep Tissue Electric Massage Pillow for Chair, Car, Muscle Pain Relief on Shoulders, Legs, Foot - Black (ZMA-13)
Zyllion Shiatsu Back and Neck Massager with Heat - 3D Kneading Deep Tissue Electric Massage Pillow for Chair, Car, Muscle Pain Relief on Shoulders, Legs, Foot - Black (ZMA-13)
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Price$57.95-6% $74.95
Typical:$79.95
$59.95-20% $79.95
List:$99.95
-9% $59.99
Typical:$65.99
$39.33
Price Per Unit$74.95 / Count$59.95 / Count$79.95 / Count$59.99 / Count$2.46 / Ounce
Delivery
Get it as soon as Sunday, Mar 24
Get it as soon as Sunday, Mar 24
Get it as soon as Sunday, Mar 24
Get it as soon as Sunday, Mar 24
Get it as soon as Sunday, Mar 24
Get it as soon as Sunday, Mar 24
Customer Ratings
Pain relief
4.4
4.8
4.0
4.3
4.2
3.9
Easy to use
4.6
4.3
4.5
4.4
4.1
Value for money
4.4
4.2
4.4
4.2
4.7
Sold By
Zyllion, Inc.
Crestone Health
HEALTH ONE
Zyllion, Inc.
Alljoy Official Store
UGift Inc.
power source
Corded Electric
Battery Powered
Corded Electric
Battery Powered
Battery Powered
Corded Electric
product benefit
Muscle Therapy, Tissue Therapy, Pain Relief, Stress Relief, Fatigue Relief, Injury Recovery
Muscle Tension
Muscle Fatigue,Pain Relief
Muscle Therapy, Tissue Therapy, Pain Relief, Stress Relief, Fatigue Relief, Injury Recovery
Fatigue Relief
Stress Relief, Pain Relief
material
Faux Leather
Leather
Faux Leather
Faux Leather
Leather

Important information

Directions

Plug the car OR wall adapter into an electrical outlet. The adapter plug and product cable should “snap” together when properly connected in place. Use the pull-over sleeve to soften the heat and massage intensity. POWER ON/OFF: One quick press of the power button turns on the massager unit. When you first turn on your massager the heat feature is automatically turned on and the auto rotation switching feature is activated, changing direction every 60 seconds. TURN HEAT ON/OFF: Press the Power button to turn the heat off, then again to turn it on. Press again to cycle through the heat’s on/off settings. TO TURN OFF: Press and hold the power button for 3-5 seconds, and the unit will completely shut off.

Legal Disclaimer

Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
49,664 global ratings

Customers say

Customers like the performance, weight, value, and effect of the massager. They mention that it works great, is very portable, and worth the price. Some say that the massage feels great and helps to greatly relax their upper, mid, and lower back muscles after working all day in. Customers are also satisfied with ease of use, and heat. Opinions are mixed on durability and size.

AI-generated from the text of customer reviews

6,206 customers mention5,383 positive823 negative

Customers like the effect on skin of the massager. They say it is great for sore muscles, and helps loosen tight muscles. Some say it helps with morning back stiffness. The massager itself is amazing and doesn't feel too rough on the body.

"...This one is strong without hurting and gets very hot." Read more

"...I must admit at times if feels so good that I tend to drift away from what I was supposed to do...." Read more

"This is my third massage pillow, which I enjoy. It heats up well, massage is fine, my only complaint is that it doesn't last more than two years...." Read more

"...By the way, I was way impressed by the simplicity of design and the semi-rigid and yet soft "housing" all around the motor and the two sets..." Read more

5,272 customers mention4,600 positive672 negative

Customers like the performance of the massager. For example,they say it works great, is a strong massage machine that works, and helps to get rid of knots. Some mention that it works for their feet, back, and neck, and that they like the heating feature.

"...It is very durable and I love it. It works for my feet and back and neck...." Read more

"...I'm using mine three of four 20 minute sessions a day. It continues to work great.Seriously, this is a wonderful product...." Read more

"...-I find the simple way it works is sometimes nice and effective, but overall feels a bit monotonous...." Read more

"The product is great, the packaging was not...." Read more

2,447 customers mention2,101 positive346 negative

Customers like the heat of the massager. They say it's very relaxing and soothing, and it feels great after a hard workout or during.

"...This one is strong without hurting and gets very hot." Read more

"This is my third massage pillow, which I enjoy. It heats up well, massage is fine, my only complaint is that it doesn't last more than two years...." Read more

"...dozens over the years, but the perfect size and pressure maybe, the gentle heat? I just can’t reiterate how GREAT it is...." Read more

"...The added heat function soothes the muscles even further, melting away the stress of the day...." Read more

1,531 customers mention1,385 positive146 negative

Customers appreciate the value of the massager. They mention that it is worth the price, and it is cheaper than one hour massage.

"...I still love these devices. Well worth the money!" Read more

"...Works so well!!! Definitely worth every penny!" Read more

"Great customer service. Product is worth the price" Read more

"...Just the feel-good alone is worth the price I just paid. I cannot speak to durability, but I do see how the netting part could give way over time...." Read more

1,143 customers mention937 positive206 negative

Customers like the ease of use of the massager. They mention that it has a pull-away cable for safety, it's easy to set up and use, and the controls couldn't be easier. Some say that the neck part is easier to use when laying down with it propped on pillows, and that the controls are not hard to press or use.

"...~~ Regularly changes directions.~~ The controls couldn't be easier...." Read more

"...But hubby, @ 6’1” and 200lbs likes it too! Rugged and easy to use without 1000 settings to complicate things. On, off, and a nice long cord...." Read more

"This back and neck massager is the best! It is easy to use, and portable, and you are able to position it to get anywhere on your back or neck...." Read more

"So right out of the box it's very easy to set up, you just plug it to the wall and place wherever you want to feel the massage and this little thing..." Read more

681 customers mention556 positive125 negative

Customers like the weight of the massager. They say that it is very portable, compact, and lightweight. It is easy to move and maneuver around sore places, and it has some weight to it. It's thin enough to fit in your lower back against the back of the recliner. Overall, customers find the weight to be practical and useful.

"...~~ And very light, so makes it easier to move around my mid to lower back.In many ways, the best was yet to come...." Read more

"...It is compact and portable. The motor is strong and durable. You can really bear into it and the motor keeps on turning...." Read more

"...Overall the heat is mild and a perfect temp.-Light and has a long cord, fairly easy to move around...." Read more

"I love this massager. It's portable and strong. I used it for almost three years and the cover ripped, exposing the roller inside...." Read more

1,845 customers mention1,165 positive680 negative

Customers are mixed about the durability of the massager. Some mention it's well-made and lasts forever, while others say it breaks after 3 months, the cover gave out, and the plastic rollers eventually cracked.

"...This one is strong and doesn't hurt me. It's my favorite and best one however it doesn't have a lot of settings to change to gentle...." Read more

"...up well, massage is fine, my only complaint is that it doesn't last more than two years. I do use it frequently though...." Read more

"...Mine has put up with a great deal of use and it keeps on doing it's thing as long as I don't try to do too many sessions in a row...." Read more

"...But hubby, @ 6’1” and 200lbs likes it too! Rugged and easy to use without 1000 settings to complicate things. On, off, and a nice long cord...." Read more

606 customers mention412 positive194 negative

Customers have mixed opinions about the size of the massager. Some say it's not big enough to fit into a small carry-on suitcase, while others say that it'd be too heavy. The size of it is very functional, but some say that the neck is a little small to get the neck massage. The strap is also not big, and the adapter cord is not a real tight fit.

"...It is compact and portable. The motor is strong and durable. You can really bear into it and the motor keeps on turning...." Read more

"...I use it almost everyday. Its small enough to leave it out and i can move to where i want massaged." Read more

"...The adapter cord is not a real tight fit, and I put a small piece of tape around it to hold it in place so it would not come unplugged during..." Read more

"Good size perfect for lower back. The power button placement isn't ideal." Read more

Satisfaction is #1 priority is not just talk -- ZYLLION DELIVERS!!! It truly does!
5 Stars
Satisfaction is #1 priority is not just talk -- ZYLLION DELIVERS!!! It truly does!
UPDATE -- Aug 22, 2017Well, Zyllion did exactly as promised. As noted below, the same day I emailed them they responded, and mailed me the replacement with a tracking number. Well, on Friday, Aug 18, I had the replacement cover!!I'll just quote from the email I just sent them, of course via the Amazon contact seller system (which itself is a fantastic system, since Amazon thus can supervise the communication process in case there are problems, and prevent a seller from getting away with spam, phishing, etc.)"Just wanted you to know that I received the replacement cover, and have already replaced the damaged one. I was blown away by how easy it was to do so. Even for this not-as mechanically involved person, I saw simple details, especially in the manner in which the switch is built, which made replacing the cover a piece of cake."The manner in which you have taken care of this issue for me has thoroughly cemented my relationship with your company and this product. Should I need any other product, I now know where to get it."Thank you for demonstrating that there still are companies who truly are consumer oriented, and even go beyond what one might normally expect. What a breath of fresh air this experience has been to me."Few companies have earned that kind of respect from me, and most are giants of commerce, from American Express, Lenovo (ThinkPads), Samsung (smartphones) to State Farm (though of late my loyalties with the flatter have waivered); to mid-size companies like Ameriprise Financial, the largest of the bona fide financial planning firms in the country (full disclosure here--I was a board certified financial advisor with them for 25 years, until I retired early 2016; I worked for them that long because I wanted to do personal financial planning with clients, and I was able to do just that with their full backing and support), CareFirst (a BC & BS health insurance company serving MD, DC and northern VA) and Sprint.Well, now Zyllion has been added to that list! Thank you, Zyllion!!!UPDATE -- Aug 16, 2017I initially gave a 5 star review after purchasing my "Zyllion ZMA13BK Shiatsu Pillow Massager with Heat" two years ago. At the time I was still working as a personal financial advisor (25 years) out of my home office. Since I've had lower back pain for a long time, I've used various "Shiatsu" type massagers, including a full back and seat device (this last one had very limited benefits, even though it cost me an arm and a leg.Well, initially I would often use it off and on much of my work day, which was mostly desk bound (I had clients scattered up and down the east coast, with a heavy concentration in SW Florida, and a smaller exposure here in western Maryland, who had been with me for a long time, so much of the work was done by phone and online, though I still scheduled face-to-face meetings in my clients' homes, including an yearly trip to Florida).And oh did it feel great. I especially loved these features:~~ The heat setting!!~~ Regularly changes directions.~~ The controls couldn't be easier.~~ Very compact, making it easier to move around (see next comment)~~ And very light, so makes it easier to move around my mid to lower back.In many ways, the best was yet to come. Not so much that for the last year or so I'm about 90% retired (for chronic daily migraines--23 years)--yes, that has helped things a whole lot. Thus I don't sit with our computer by our office desk like in the past--no more than about 1-2 hrs/day. But when I do, it is so nice to have my Zyllion Shiatsu Massager. Unfortunately, a tear began to develop on the fabric mesh cover.I figured that's the way it is (since it was beyond the 1-yr warranty period), so I continued to use it, but only when I absolutely needed it badly. Slowly the tear became bigger. I tried to solution that all men have for any of life's problems--good old duct tape!! Except that, not surprisingly, the moving "rollers ball-like massagers" would briefly get caught in the adhesive of the exposed duct tape.Then I noticed that there is a zipper which goes nearly all the way around the massager housing. I unzipped it, and figured I could place some duct take on the inside, and this way "protect" the adhesive on the outside. No doing, since there is constant friction between the rollers. (I'm sure you engineering brains out there would have predicted all this, but I'm a past preacher and financial advisor, not a mechanical engineer.)By the way, I was way impressed by the simplicity of design and the semi-rigid and yet soft "housing" all around the motor and the two sets of moving rollers. Since I was "defeated" in my homemade solutions, I decided to look around the link to the product, and see if I could find anything of help. I was once again impressed by the very high numbers of highly satisfied customers, like myself.Then I noticed a statement in one of the photos, which I've attached. It stated, "Free Replacement Cover Service." I just about fell off my chair. So I decided to recheck the questions section, to see if anyone else had run into this problem. Sure enough, and the response from Zyllion had been quite fast, as in this answer to a certain Carlo D., who asked, just less than 2 weeks ago, on Friday, August 4, 2017—"I need to replace the cover please help"Zyllion Customer Service immediately responded the very next business day, Monday August 7, 2017—"Dear Carlo:"Thank you for your comment!"We will gladly ship to you a brand new replacement cover at no additional cost."I almost fell off my chair a second time. So I immediately wrote to them, sending my message using the Amazon internal system of communicating with a vendor, shortly after midnight TODAY (12:30 am EDT). By 12:07 pm EDT, not quite 12 hours after writing to them, I had an answer from them, saying that they would indeed send me a replacement cover; they just needed my address.While writing this, here at 3:17 pm EDT, they already put my replacement cover in the mail to me, with a tracking number from the USPS.They closed that response with the following, "Please contact us with any further questions or concerns. At Zyllion, your complete customer satisfaction is our #1 priority."Well, plenty of companies will say that "customer satisfaction is our #1 priority." Hogwash. That's just fancy talk which is rarely delivered in my experience (I'll soon turn 65, so I've been in this game for a long time). Except for a few exceptional companies like American Express, and now I've added Amazon to that list (I've been a client now for 19 years!!!), it is mostly just talk.ZYLLION IS NOT JUST TALK. THEY DELIVER. With an exceptional product. And I can now add, EXCEPTIONAL SERVICE!!! Thank you, thank you, thank you. I'll be singing your praises near and far from now on!!!
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5.0 out of 5 stars Satisfaction is #1 priority is not just talk -- ZYLLION DELIVERS!!! It truly does!
Reviewed in the United States on August 16, 2017
UPDATE -- Aug 22, 2017
Well, Zyllion did exactly as promised. As noted below, the same day I emailed them they responded, and mailed me the replacement with a tracking number. Well, on Friday, Aug 18, I had the replacement cover!!

I'll just quote from the email I just sent them, of course via the Amazon contact seller system (which itself is a fantastic system, since Amazon thus can supervise the communication process in case there are problems, and prevent a seller from getting away with spam, phishing, etc.)

"Just wanted you to know that I received the replacement cover, and have already replaced the damaged one. I was blown away by how easy it was to do so. Even for this not-as mechanically involved person, I saw simple details, especially in the manner in which the switch is built, which made replacing the cover a piece of cake.
"The manner in which you have taken care of this issue for me has thoroughly cemented my relationship with your company and this product. Should I need any other product, I now know where to get it.
"Thank you for demonstrating that there still are companies who truly are consumer oriented, and even go beyond what one might normally expect. What a breath of fresh air this experience has been to me."

Few companies have earned that kind of respect from me, and most are giants of commerce, from American Express, Lenovo (ThinkPads), Samsung (smartphones) to State Farm (though of late my loyalties with the flatter have waivered); to mid-size companies like Ameriprise Financial, the largest of the bona fide financial planning firms in the country (full disclosure here--I was a board certified financial advisor with them for 25 years, until I retired early 2016; I worked for them that long because I wanted to do personal financial planning with clients, and I was able to do just that with their full backing and support), CareFirst (a BC & BS health insurance company serving MD, DC and northern VA) and Sprint.

Well, now Zyllion has been added to that list! Thank you, Zyllion!!!

UPDATE -- Aug 16, 2017
I initially gave a 5 star review after purchasing my "Zyllion ZMA13BK Shiatsu Pillow Massager with Heat" two years ago. At the time I was still working as a personal financial advisor (25 years) out of my home office. Since I've had lower back pain for a long time, I've used various "Shiatsu" type massagers, including a full back and seat device (this last one had very limited benefits, even though it cost me an arm and a leg.

Well, initially I would often use it off and on much of my work day, which was mostly desk bound (I had clients scattered up and down the east coast, with a heavy concentration in SW Florida, and a smaller exposure here in western Maryland, who had been with me for a long time, so much of the work was done by phone and online, though I still scheduled face-to-face meetings in my clients' homes, including an yearly trip to Florida).

And oh did it feel great. I especially loved these features:
~~ The heat setting!!
~~ Regularly changes directions.
~~ The controls couldn't be easier.
~~ Very compact, making it easier to move around (see next comment)
~~ And very light, so makes it easier to move around my mid to lower back.

In many ways, the best was yet to come. Not so much that for the last year or so I'm about 90% retired (for chronic daily migraines--23 years)--yes, that has helped things a whole lot. Thus I don't sit with our computer by our office desk like in the past--no more than about 1-2 hrs/day. But when I do, it is so nice to have my Zyllion Shiatsu Massager. Unfortunately, a tear began to develop on the fabric mesh cover.

I figured that's the way it is (since it was beyond the 1-yr warranty period), so I continued to use it, but only when I absolutely needed it badly. Slowly the tear became bigger. I tried to solution that all men have for any of life's problems--good old duct tape!! Except that, not surprisingly, the moving "rollers ball-like massagers" would briefly get caught in the adhesive of the exposed duct tape.
Then I noticed that there is a zipper which goes nearly all the way around the massager housing. I unzipped it, and figured I could place some duct take on the inside, and this way "protect" the adhesive on the outside. No doing, since there is constant friction between the rollers. (I'm sure you engineering brains out there would have predicted all this, but I'm a past preacher and financial advisor, not a mechanical engineer.)

By the way, I was way impressed by the simplicity of design and the semi-rigid and yet soft "housing" all around the motor and the two sets of moving rollers. Since I was "defeated" in my homemade solutions, I decided to look around the link to the product, and see if I could find anything of help. I was once again impressed by the very high numbers of highly satisfied customers, like myself.

Then I noticed a statement in one of the photos, which I've attached. It stated, "Free Replacement Cover Service." I just about fell off my chair. So I decided to recheck the questions section, to see if anyone else had run into this problem. Sure enough, and the response from Zyllion had been quite fast, as in this answer to a certain Carlo D., who asked, just less than 2 weeks ago, on Friday, August 4, 2017—

"I need to replace the cover please help"

Zyllion Customer Service immediately responded the very next business day, Monday August 7, 2017—

"Dear Carlo:
"Thank you for your comment!
"We will gladly ship to you a brand new replacement cover at no additional cost."

I almost fell off my chair a second time. So I immediately wrote to them, sending my message using the Amazon internal system of communicating with a vendor, shortly after midnight TODAY (12:30 am EDT). By 12:07 pm EDT, not quite 12 hours after writing to them, I had an answer from them, saying that they would indeed send me a replacement cover; they just needed my address.

While writing this, here at 3:17 pm EDT, they already put my replacement cover in the mail to me, with a tracking number from the USPS.

They closed that response with the following, "Please contact us with any further questions or concerns. At Zyllion, your complete customer satisfaction is our #1 priority."

Well, plenty of companies will say that "customer satisfaction is our #1 priority." Hogwash. That's just fancy talk which is rarely delivered in my experience (I'll soon turn 65, so I've been in this game for a long time). Except for a few exceptional companies like American Express, and now I've added Amazon to that list (I've been a client now for 19 years!!!), it is mostly just talk.

ZYLLION IS NOT JUST TALK. THEY DELIVER. With an exceptional product. And I can now add, EXCEPTIONAL SERVICE!!! Thank you, thank you, thank you. I'll be singing your praises near and far from now on!!!
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Reviewed in the United States on January 22, 2024
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