I was excited when Microsoft Announced the Performance Base. I had been waiting to purchase a SurfaceBook but needed the better Graphics subsystem and RAM.
Issue 1 - Amazon - I have no idea what happened to Prime where shipping is concerned but it is flat out BULL. I paid for Overnight and recieved the item A WEEK later. This is becoming the norm, but when you drop $3k, you kind of want your new toy now.
When it showed up, the unboxing was great and I was VERY IMPRESSED with the unit itself. Well made, sleek, light, just a geeky geeky dream.
Issue 2 - Amazon - This was sold as NEW, at unboxing, I find the pen did not have the battery blocking plastic piece. I seriously doubt I was the first person to use this item after it left Microsoft. The pen DID NOT WORK.
So, I went online, no easy way to call Amazon, I ordered new batteries for the pen (in case that was the issue). Waited 2 more days (Yay Prime SHipping worked for 6 batteries). I inserted the new AAAA per instructions, still dead.
Issue 2 - Microsoft Service - So, I went online to Microsoft Support. I thought "surely they will just send me a new pen for my $3k product". I was wrong. After dealing with a non-English speaker reading from a script, I was told to return the unit to Amazon.
So, I did. I did not ask for a replacement and I am not buying the new Surface Desktop as planned either. I vote with my $$$. I'll keep my $6k, Amazon and Microsoft can keep thier broken pen!
I am not telling anyone else what to do here, just relating my experience.
| Standing screen display size | 13.5 Inches |
|---|---|
| Screen Resolution | 3000 x 2000 pixels |
| Max Screen Resolution | 3000x2000, 267dpi Pixels |
| Processor | 2.4 GHz core_i5 |
| RAM | 8 GB DDR4 |
| Hard Drive | 128 GB SSD |
| Graphics Coprocessor | Intel HD Graphics 520 |
| Chipset Brand | NVIDIA |
| Card Description | Integrated |
| Graphics Card Ram Size | 8 GB |
| Wireless Type | 802.11ac |
| Number of USB 3.0 Ports | 2 |
| Average Battery Life (in hours) | 12 Hours |
