Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
1st one arrived in bits (23rd Dec) Emailed company, new one, in tact, arrived 24th December. Well chuffed. I would call that EXCELLENT customer service. The mug itself is very good quality and well worth it. Many thanx.
Very good gift. When I received the mug it was smashed due to delivery error but the seller was easy to contact and the new mug was sent out straight away. I got the mug today and it's perfect! Love it!!!!