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Breaking Through the 4 Barriers to Quality: Building Business Infrastructures Paperback – December 28, 2009

by Bruce Snell (Author), Emeka Ene (Introduction), Mike Demma (Foreword)
5.0 5.0 out of 5 stars 4 ratings
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Quality circles and continuous improvement using statistical methods were introduced decades ago in the hope of making the American workforce more competitive. Some worked; many were abandoned leaving a lot of questions for workforce management.When Bruce Snell refers to “quality” he means People Quality! Essential to People Quality is doing what is morally and ethically correct and treating others as you want to be treated. It doesn’t matter if you are the CEO or the front-line worker; these values form the foundation of a quality organization. He calls these the Base Values and in the book he makes the case for People Quality leading to Organizational Quality. Snell writes this book from the perspective of addressing the human elements that targets the 4 Barriers to Quality, Fear, Lack of Communications, Lack of Procedures, and the Lack of Training. He includes philosophy, psychology and process to make his points. This book is easy to read, easy to apply and makes sense.
Previous page
  1. Print length
    350 pages
  2. Language
    English
  3. Publication date
    December 28, 2009
  4. Dimensions
    6 x 0.79 x 9 inches
  5. ISBN-10
    1439231915
  6. ISBN-13
    978-1439231913
  7. See all details
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Editorial Reviews

About the Author

Spanning more than a decade, Bruce Snell has developed and successfully implemented educational training programs that produced results far beyond customer expectations. The curriculum was tested and improved in actual working conditions prior to market introduction. Bruce has accumulated in excess of 20,000 hours of research, development and implementation to outline his program. Bruce s process has been used in a wide variety of businesses and markets including government and education, warehousing and distribution, and services and manufacturing. The communication and process skills acquired by the participants in the curriculum provide transferable application at work as well as home. Bruce Snell has launched a truly unique full line-training program, made possible by the Base Work Center® concept. This concept encompasses every job, process, step, procedure and department that can be managed, planned, scheduled, monitored and held accountable. BSG-International.com.

Product details

  • Publisher ‏ : ‎ BookSurge Publishing (December 28, 2009)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 350 pages
  • ISBN-10 ‏ : ‎ 1439231915
  • ISBN-13 ‏ : ‎ 978-1439231913
  • Item Weight ‏ : ‎ 1.04 pounds
  • Dimensions ‏ : ‎ 6 x 0.79 x 9 inches
  • Customer Reviews:
    5.0 5.0 out of 5 stars 4 ratings

Customer reviews

5 out of 5 stars
5 out of 5
4 global ratings

Top reviews from the United States

Maurice A. Enderle
5.0 out of 5 stars Excellent advice!
Reviewed in the United States on March 11, 2013
Verified Purchase
I've seen this play out in the author's life and in the lives of others who have followed his lead.
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Amazon Customer
5.0 out of 5 stars This is the most excellent book on business that I have ever read
Reviewed in the United States on January 11, 2015
This is the most excellent book on business that I have ever read! 28 years in business, and now I am rebooting! Back to the basics, in a format easily understood.
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Jerry Fowler
5.0 out of 5 stars More than just the 4 Barriers
Reviewed in the United States on December 19, 2005
I was first introduced to Bruce through the Book, "Breaking Through the 4 Barriers to Quality. I found the book to get right to the root of the problems that every business faces. More importantly the book gave detailed solutions as to how to overcome these problems. For over a year now, Mr. Snell has been coaching our company helping to install systems to help us overcome those barriers. I think the 4 Barriers to Quality should be required reading for every business in the Country.

If these companis read Mr. Snell's book we would certainly have a much better enviorment for conducting business.

Jerry Fowler, CRS, Broker, CBR

Jerry Fowler and the Results Team Realtors

Columbia, SC
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