Amazon.com: Customer reviews: Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled

Top positive review

Best electric Fireplace

Reviewed in the United States on December 18, 2023

After searching for months and returning one from a local store, I found my winner! This fireplace is not only beautiful but versatile. 1) the glass face is easy to remove but locked and very secure. Easy to remove to switch out from wood and crystal 2) WiFi was super easy to set up (fyi you need to hold the ON button down to activate the WiFi sync 3) Wood will be used in winter for a cosy feel and crystal in summer for more elegant vibes, love this! Like other have said and shown, more realistic I have seen in the market! 4) does not have the ugly orange coils when using the heater (this is a game changer) 5) the heat seemed like it was pushing out well and it seems to shoot out straight forward. It provides a great amount of heat but let’s be honest, it’s not a real fireplace. Also, the display show up when you are selecting your preferences but fades out. 6) the directions overall are very detailed, it’s like a book. 7) you can change the fire color, height of the fire, the wood color and tone of the wood color, light or dark. 8) the remote give a lot of feature including set time. 9) the APP is great and you can set up with Alexa/google. You can schedule to turn on at a specific day and time including repeat. Alexa can turn it on or off but to my understanding not the heat function. I assume for safety reasons. Overall, this is an amazing fireplace and no wonder it gets 5 stars on their website and on here. Highly recommend and it’s a great price for all the features. If you go on their website, they have a variety of styles to choose from. (Since others showed the flames here is a glimps of what the APP looks like.

34 people found this helpful

Top critical review

Critical reviews›

Jay & Suzanne

Not very realistic flames

Reviewed in the United States on February 20, 2024

My wife wanted a small electric fireplace for out family room. We have a beautiful entertainment center. The interior is worthless for a TV as the LED TVs are so much larger than the tube TVs for which it was designed. So, I decided to put the fireplace in the old TV area and this was the perfect size. The build is quite good, the heat is OK and is pretty much as advertised. The video for the fire is pretty lame. I have seen so much more realistic fires but not so much in this size. All of the videos online looked ok. In reality, as soon as I find one this size that is closer to real, this "fireplace" is gone. Quality wise -- excellent, fireplace emulation is less than stellar.

3,140 total ratings, 1,195 with reviews

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From the United States

2sweet

Best electric Fireplace

Reviewed in the United States on December 18, 2023

Size: 45 InchesVerified Purchase

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34 people found this helpful

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D. Mourn

Highly recommend

Reviewed in the United States on February 11, 2024

Size: 45 InchesVerified Purchase

We love the seamless , all glass front and quality construction. It was easy to install into our 2x6 frame build out with durock sheeting and ledger stone veneer. Runs very quiet and has great flame options. It does seem to put out less heat than a previous 1500 W unit but does what we need.

Helpful

Joe Courtstone

Stunning unit

Reviewed in the United States on July 13, 2020

Verified Purchase

Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty.

Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job.

Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall.

My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on).

Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet.

I'll upload pics when the project is completed and the stone ledger is installed around it.

104 people found this helpful

Helpful

AmazonAddict

It’s beautiful!

Reviewed in the United States on February 18, 2024

Size: 50 InchesVerified Purchase

It’s always nerve wracking ordering something like this off of the internet, but with the amazing reviews I figured I may as well give it a shot and I am so glad I did!
Shipping was fast and installation was a breeze. The heater gives off just enough heat to take the edge off, this doesn’t replace your furnace.
The app is easy to use and the different colors for the logs and flames is great!
Fan is not very loud at all!
I would buy this again!

2 people found this helpful

Helpful

Tim Hutton

Great fireplace - wall install for best application

Reviewed in the United States on January 21, 2024

Size: 40 Inches (26.5" High)Verified Purchase

My advice if you are retrofitting a brick fireplace is to buy with a gap all the way around the unit. I bought a 40"x26.53" but the opening in my fireplace left very little margin. The fireplace opening is about 38"x26." I should have gone with a 21.4" and given myself some room to build up a lower frame.

I was able to install this into a brick fireplace but it required moderate framing. This may be a lot for some users and there are no instructions for this.

I like my new fireplace. This was a nice upgrade from the old 70's glass and brass doors that came with house. The heat is nice. The fire effect is good. There are lots of colors to tune it to your liking. The price point was reasonable and it shipped earlier than initial estimates.

I would recommend.

Helpful

momma lisa

Could not be more pleased

Reviewed in the United States on April 21, 2024

Size: 45 InchesVerified Purchase

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Having had to remove a log burning fireplace, this wall-mounted fireplace, which mounted directly to framing put into the opening from the original firebox, has added so much beauty to our room. I can run it from my phone or remote control, or I can have Alexa turn it on and off. Adjust the colors and have heat or no heat. It is truly perfect And it is quiet, unlike the first unit that we ordered. We threw away the fake logs. They are truly very fake looking, and there is no doubt that this is not a real fire, so why fake it. The glass coals At the bottom beautifully and you can change their color too

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K. Buehler

Love, love!!

Reviewed in the United States on February 9, 2024

Size: 50 InchesVerified Purchase

Unit was super easy to put in. It's quite and beautiful. I replaced one that was three times the cost and this one is just as beautiful at a much better price.

One person found this helpful

Helpful

Donald M Kraft

Fireplace adds value to my home

Reviewed in the United States on April 6, 2024

Size: 50 InchesVerified Purchase

This Fireplace added value to our home. We are in a new build and the builder was installing gas fireplaces that took up 18-20 inches from the wall that took away living space. We did not want that. This Fireplace allowed us to build a wall that was only about 12 inches from the wall. No worries about pilot lights, that burnt dust smell each season. It gives our house a modern look. Love the different flame levels and colors and this one does have a heater.

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Lola M. Barnett

Beautiful fireplace insert

Reviewed in the United States on April 22, 2024

Size: 28 InchesVerified Purchase

Although I had to change this for a different size, I absolutely love the insert! This fit inside my 1941 bungalow fireplace. Once I ordered a size smaller.

Helpful

Hazel

Great product!

Reviewed in the United States on April 18, 2024

Size: 50 InchesVerified Purchase

I looked at many options comparing prices and designs and opted for this Touchstone. It looks amazing and works great:
Will recommend it 100%

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Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled

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Touchstone Smart Electric Fireplace-The Sideline 50 Inch Wide-in Wall Recessed-30 Realistic Ember Color/Flame Options-1500W Heater w/Thermostat-Black- Log & Crystal Hearth Options -Alexa/WiFi Enabled

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