UPDATED: Brillante Grinder #2I give my first grinder a 1, my second a 3, and the customer service I got a 5. So I'm compelled enough to bump my review up a star or so - I really want to like it. The folks at Brillante promptly sent me a kind and courteous email after my poor review offering to refund and send a new one. Thank you, honestly! They even answered a question I had about cleaning it - so I was hopeful, if not pumped. I arrived home from that trip a few days later to a new grinder.The grinder seemed different right out of the box. The metal has a more anodized feel, and just generally seems more solid in my hand. This one just feels much less likely to break (as my first one did, seen below). I've used it six or seven times this past week since I got it, and it grinds faster, too. UNFORTUNATELY, the grind is still quite variable. The brew is bitter, yet lacking in body due to tiny flecks and large jagged shards. Wah, wah, wahhhhhh. I tried a wide variety of settings, and it clearly does better when grinding fine (within three to five clicks from sealed). Here's a photo of the grind about eight clicks (just about what I'd use for a V60 - this is the most uniform grind I could produce after a lot of trying). When you look at it closely, it seems that the jagged shards have slid through horizontally (while remaining sheared-off and craggy), an equal amount have been pulverized into little bits, and a third portion is nearly appropriately ground. This is more pronounced at coarser settings. Sure, call me a coffee snob, but I'll let this speak for itself. It's a pretty basic issue.In the final analysis, I'd say check your expectations. For the price and portability, it may very well be worth it. On the other hand, you may care about getting at least a semi-uniform grind, in which case I'd say this is probably not the one for you. If you're going backpacking and splurge on food and drink, buy it! It's pretty light and makes some deluxe cowboy coffee! You'll be a total hit with you whomever you meet or are with. If you're one to sneakily or spontaneously grind up coffee in strange places, like at your desk job or a roadside rest stop, this might work well for you, too. I tried it. But as a home or go-to grinder, no-go, amigo. Maybe I'll be fool-hearty enough to buy another hand-burr grinder in the future, but I'm just going to save up some pennies for a proper medium-end burr grinder. Good luck!----------------------------------------------------------------------I'll preface this by saying that I don't believe a couple bad reviews should keep you from buying this. I don't doubt that the vast majority of users have had awesome experiences. Mine was not, so much so that I'm simultaneously writing to the company (first disappointed customer letter ever! woo!) and looking for a specialty store where I can replace this immediately. I could really use a cup.I spent a long time perusing Amazon for the right hand grinder and settled here. I certainly had some pretty high expectations. Order came quite quickly, too. I have been on a road trip for two months and was looking forward to using this regularly, probably multiple times a day while in the back-country and dodging my friends' blade and pre-ground coffees. I tested out some beans at a variety of settings, eventually setting at about 6 clicks for my medium-fine aeropressing. At finer levels the grind was alright, but coarser settings were very far off (ie. Chemex or French press). This seemed quite anomalous, so I figured to just stick to finer grinds and make sure the burr was centered before grinding. It often was not, which was also strange.I kept using the grinder, getting into a fairly nice rhythm with it. At finer settings it can take a significantly long time to crank. I'm an young, fairly strong athlete and I occasionally took a second to shake out my arm and shoulder. But whatever. I should mention that I cleaned the grinder thoroughly twice before it broke. Not every use, but whenever it got chalked up beyond the point at which tapping it out vigorously would help. So, last week the handle part of the crank ripped right off. Pretty unexpected. But hey, I'm pretty deep in the desert at the time, so I keep on wheeling around the metal portion of the handle by hand and wind up taking about double the time (so tiring, not recommended). Yesterday, as I'm making a cup for my drive out, I feel something snap or push apart as I'm just about finished. Once I got indoors, I looked at it again - the entire black, inner portion of the burr had split in two. And that was that! The metal post no longer gets any traction when it turns. Here's a photo of it - the metal piece on the handle has warped and separated from the handle. The burr speaks for itself. Oh well! Off to find another one.