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The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age 1st Edition

by Jill Dyche (Author)
4.3 4.3 out of 5 stars 74 ratings
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Introducing a Powerful New Business Model for Today’s IT

Blogger, speaker, software executive, and bestselling author Jill Dyché has been thinking about leadership a lot lately. Having consulted with business and IT executives with Fortune 500 companies for most of her career, she has heard a common refrain: “What should we do about shadow IT?” She’s decided to address the answer head-on.

With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, it’s time for a manifesto for leaders who recognize―and are nervous about―the demands of the digital age. Whether you’re an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company―and prescribing IT’s future. Learn how to:

  • ASSESS your current and future IT profile
  • ALIGN your IT organization with business priorities
  • MAP technology delivery plans according to business priiorities
  • ORGANIZE IT according to your company’s culture and strengths
  • REDEFINE innovation and talent management practices
  • BUILD a stronger and enduring role for IT as a business partner

By using field-tested techniques to align your IT department with your corporate objectives, you can leverage the power of technology across the entire company. The New IT provides a set of tactical and experienced-based frameworks to help you and your colleagues conceive a new roadmap. It also includes real-world case studies and best practices from successful, technology-enabled companies such as Toyota, Merck, Brooks Brothers, Union Bank, and many others. You’ll hear from major industry pioneers, IT thought leaders, and other change agents who are leading the way in this new frontier. And you’ll learn how to bring your business and IT together in a way that is truly transformative.

The new IT is more than computing power. It balances strategy and delivery. It’s interactive and inclusive. It’s as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward.

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  1. ISBN-10
    0071846980
  2. ISBN-13
    978-0071846981
  3. Edition
    1st
  4. Publisher
    McGraw Hill
  5. Publication date
    January 26, 2015
  6. Language
    English
  7. Dimensions
    6.2 x 1.1 x 9.2 inches
  8. Print length
    288 pages
  9. See all details
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From the Publisher

HR, hiring manager, job description, candidate qualitites, employee expectations

Nailing IT hiring: The leader''s hiring cheat sheet

To hire well in the new IT, leaders need to get comfortable with the irony that getting and keeping top talent has relatively little to do with the candidate’s goals and likeability. Hiring success comes from matching what the company needs with work that will challenge and fulfill the candidate. Ideally both the organization and the employee can then grow together.

The best leaders have a level of clarity about what the job is, indeed what delivery looks like, before beginning the interview process. They can answer some basic questions of their own, for instance, ''How will the candidate create value in the role?'' or ''How much guidance will this position require, and how much can I realistically provide?'',before beginning interviews. This infographic illustrates a representative ''cheat sheet'' that hiring leaders can use as a checklist for ensuring they have all the bases covered.

Editorial Reviews

From the Publisher

Jill Dyché is the Vice President of Best Practices for SAS. She is also an acknowledged speaker, author, and blogger. Previously, Jill was a partner and co-founder of Baseline Consulting. She has written three books on the business value of IT, including the bestselling The CRM Handbook.

From the Back Cover

Praise for The New IT

“Jill has penned a de Toquevillean map of the digital world. Should be a required text for every business leader in the country.”
Thornton May, futurist and author of The New Know

“Enterprise IT has reached an inflection point in how services are delivered and consumed, requiring our profession to undertake a transformation of our own. Jill Dyché describes well the challenges we face, how to assess them, and how to take action to complete the journey toward modern enterprise IT.”
Kimberly Stevenson, Vice President and Chief Information Officer, Intel

“Conversational, intuitive, and intelligent, this book goes right to the heart of governance (control), innovation (change), identity (authority), relevance (alignment), and influence (strategy). It’s a timely book that should be read by executives across organizations.”
Peter Marx, Chief Innovation and Technology Officer, City of Los Angeles

“A highly readable, entertaining book that will help CIOs and their executive partners address the ongoing challenge of converting IT from a strategic liability to a strategic asset.”
Peter Weill and Jeanne Ross, MIT Center for Information Research and authors of IT Governance

“Everywhere I go I hear complaints about the old IT. Jill Dyché's book provides a comprehensive roadmap to changing IT to suit our analytical, consumer-driven, bring-your-own-device times!”
Thomas H. Davenport, Distinguished Professor, Babson College, and author of Competing on Analytics and Big Data @ Work

Product details

  • Publisher ‏ : ‎ McGraw Hill; 1st edition (January 26, 2015)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 288 pages
  • ISBN-10 ‏ : ‎ 0071846980
  • ISBN-13 ‏ : ‎ 978-0071846981
  • Item Weight ‏ : ‎ 1.23 pounds
  • Dimensions ‏ : ‎ 6.2 x 1.1 x 9.2 inches
  • Customer Reviews:
    4.3 4.3 out of 5 stars 74 ratings

About the author

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Jill Dyché

Jill Dyché

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Jill Dyché—frank, funny, and full of great stories—has been thinking, writing, and speaking about business-IT alignment for over two decades. In her career as a consultant and advisor to executives across industries, she’s seen success in action and has collaborated with change agents to make it happen.

Jill has lived and worked around the world, speaking at industry conferences and tech events and writing books on the topic of why corporate technologies are business-driven. (Or at least, why they should be.) She is the author of: e-Data (Addison Wesley, 2000), The CRM Handbook (Addison Wesley, 2002), and Customer Data Integration (Wiley, 2007, co-authored). Her work has been featured in Newsweek.com, HBR.org, Computerworld, and Forbes.com.

Jill’s fourth book, The New IT (McGraw-Hill), confronts the crisis in corporate IT organizations. The book lays out the problem: information technology organizations are under siege. They’re marginalized as a cost center and not involved in meaningful business change. Shadow IT, Jill says, is out of the closet as business units increasingly turn to the cloud, systems integrators, and their own staffs to solve their problems. The New IT presents new questions to ask, new models to follow, and new answers for business and technology professionals wondering where their IT organizations go from here.

Jill was the co-founder of Baseline Consulting, a management consulting firm that was acquired by SAS in 2011. Now an independent management consultant specializing in strategy alignment, Jill lives in Los Angeles, where she samples fringe Cabernets, rescues shelter dogs, and writes haiku recreationally. Reach her at jill@jilldyche.com.

Customer reviews

4.3 out of 5 stars
4.3 out of 5
74 global ratings

Top reviews from the United States

Tracy
5.0 out of 5 stars Go to Book on IT Leadership/Management
Reviewed in the United States on January 30, 2015
Verified Purchase
I'm sure I'm breaking some etiquette rule about commenting on a book the author has so graciously quoted you in (full disclosure); but I must. This is a 'go to' book on IT leadership and management. It's fresh. Engaging. Practical and direct. Written in English vs. techno-naba, this is a book every CIO can share and discuss with other line-of-business executives to strengthen shared goals and create open conversation. Case in point: check out the IT Self-Assessment section one. My personal favorite is Jill's chart on Common Excuses for the IT Status Quo. Milk and cookies any one? Not only can the CIO read and benefit from this book herself; but it can also be used as a great team building and learning tool for the entire IT management team. I wish I'd had this book 20 years ago. CIO/IT Leader or Executive struggling with the role of the IT function in your company: Get this book.
6 people found this helpful
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The Quammen Group,Inc.
4.0 out of 5 stars Quite enjoyable. Worth the time to read.
Reviewed in the United States on April 8, 2019
Verified Purchase
As a 30 year veteran in healthcare and information technology leadership I found much of what is written to be spot on. Perhaps with a bit of earned cynicism, I was disappointed at times feeling that recommending this book to some of my client CEO’s may have the opposite impact from what is desired or needed. Decentralized shadow IT comes with serious implications that I feel are not sufficiently explored. Tacit acceptance of shadow IT diminishes the critical nature of the IT leadership craft and trade. I would love to explore these thoughts further. BTW - agree that your illustrator knocked it out of the park! Becky Quammen
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JAC
5.0 out of 5 stars Awesome reference for leaders inside and outside of IT
Reviewed in the United States on February 13, 2020
Verified Purchase
This book is a great reference for new or seasoned IT leaders. As leaders, we have to keep current with
how we provide value to our organizations. We are often "too busy" to work outside the box to be
more effective in being a valued business partner and resource. This book highlights strategies in multiple areas to get you on your way to transforming IT. The world is continuously changing...we need to be in from of the change as opposed to being pulled along...this book helped define the way!

I highly recommend it to leaders inside and outside of IT!
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Vernon
5.0 out of 5 stars Business strategy is technology strategy
Reviewed in the United States on February 12, 2016
Verified Purchase
Definitely a must-read for anyone who plans on influencing not just IT organizations but organizations as a whole. Oftentimes, when companies talk strategy they think about sales, operations, and marketing, etc. With the advent of IT systems that make sales projections, optimize operations, and market companies in the digital landscape, you have to realize that business strategy IS technology strategy. This book provides you with a wide collection of case studies that will inspire you to look at your organization differently. It provides practical tools that will help you diagnose your current state and plan your next steps. Finally, it provides great insight into how CIOs and CEOs need to work together to build the strategy for the future. I certainly look to working these ideas into my strategy sessions moving forward.
One person found this helpful
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P. M. Lewis
5.0 out of 5 stars Connecting IT to the rest of the organization
Reviewed in the United States on September 9, 2015
Verified Purchase
This title will help deeply knowledgeable IT people make the connections between the work they do and the reasons the organization wants them to do the work The book makes both business and IT sense by demonstrating the need for a why before IT does the what. This is not a book to simply make you a better IT person; it is a book that will help you become a better organization contributor. If you want to understand how your CIO or CTO thinks, start here.
2 people found this helpful
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Alexandre Siqueira
5.0 out of 5 stars Very good reading for IT leaders
Reviewed in the United States on October 22, 2016
Verified Purchase
If you are am IT leader, you will identify yourself in this book. it will make you review how you operate today and what you can to change. I took notes in almost every chapter and now I am trying to see concrete actions that I could take.
One person found this helpful
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DarrenIngram_dot_com
4.0 out of 5 stars Engaging
Reviewed in the United States on February 2, 2015
The poor old IT department is still a most misunderstood beast far too often. Despite technology being a critical component for most companies, it is often side-lined or viewed with hostility. How to really get IT on side and make it a critical part of a company? How to make company leaders really understand the demands of the digital age? That is the challenge set by the author.

From assessing current and future IT needs, aligning processes and technologies to tweaking corporate priorities and changing the underlying culture, a complete road map or schedule is offered, backed by case studies and commentary from industry participants. Of course, the hard work still remains but this “go-to book” will give you a lot of support and might keep you sane and focussed whilst you are fighting against your corporate colleagues.

The book’s publicity material succinctly describes matters: “The new IT is more than computing power. It balances strategy and delivery. It’s interactive and inclusive. It’s as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward.” This is hard to deny. The book can be a hard, challenging read but your patience may be rewarded. It could have been a little more focussed, reaching out to grab the reader and make them really understand the necessity of a specific task or process, but not at the cost of otherwise watering down the great information within. Yet some humour shined through, such as the author noting “… if I see one more Sun Tzu command in a business book, I'll burn my own armada.”

Joking aside, the author nailed perfectly how some senior executives perform. As noted in the book: “I joke in my conference keynotes that “there's nothing more dangerous than a CEO who's just read an airline magazine.” After all, we've all sat across a conference room table from an impatient executive who's asked about a current trend without understanding the complexity of its implementation. (Cloud, anyone?)”

Anyone who has worked in IT management surely will recognise this. Yet are we as advanced and integrated as we think? The author isn’t so sure. “The new IT organization is hardly the result of a revolution. It's more like a picnic where everyone brings his or her own favourite dish to the table, often blissfully unaware of what's already being served. The result is often many salads and desserts and a dearth of main courses. Guests leave craving some-thing more substantial.” Maybe many guests are still hungry and unsatisfied.

Possibly this book can be the cookbook you’ve always needed but didn’t know existed.
6 people found this helpful
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Ergun OZDAMAR
5.0 out of 5 stars Be the Entrepreneur and Innovator for your Business
Reviewed in the United States on October 21, 2015
Verified Purchase
I strongly suggest CIOs and Business Unit Managers (C-Level), who wants to transform digital era on their companies and understand IT with business perspective to read this book. Jill Dyche deserves all the applause for bringing a new point of view for IT business relation and transformation.
One person found this helpful
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